Engagement and retention delivery lead Work, Jobs in Cotgrave, Ntt (with Salaries)

Service Delivery Manager
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
3d
Operations Manager
Mitie —Derby
- £40,000 a year
- Full-time
- Management
- Leadership
- Communication skills
Change Delivery Manager
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Sales Lead - Outbound Contact Centre
The Economist Group —Derby
- Hybrid work
- Sales
- Communication skills
- Employee assistance programme
Quick apply
Change Delivery Manager
Capital One —Nottingham
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
2d
Senior HR Business Partner and UK Country Lead
Mettler Toledo —Leicester
- Analysis skills
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Senior Account Manager
Microlise —Nottingham
- From £45,000 a year
- Negotiation
- Employee assistance programme
- Employee discount
14d
Head of Product - Consumer Growth and Experience
Experian —Nottingham
- Full-time
- Hybrid work
- AI
- Leadership
- Annual leave
Quick apply
National Head of Private Client Services
Flint Bishop —Derby
- Part-time
- Management
- Leadership
- Communication skills
- Free parking
- Employee discount
Quick apply
Account Director (Private Sector)
MHR INTERNATIONAL UK LIMITED —Nottingham
- Communication skills
- Employee discount
- Referral programme
Data and AI Developer
Capital One —Nottingham
- Full-time
- AWS
- AI
- Communication skills
3d
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Sales
- ERP systems
- IT
Quick apply
10d
Product Manager
Commify —Nottingham
- £70,000 - £75,000 a year
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
- Life insurance
Quick apply
National Head of Commercial Services
Flint Bishop —Derby
- Full-time
- Management
- Leadership
- Communication skills
- Free parking
- Employee discount
Quick apply
Service Manager - Specialist Supported Living *New Service*
Eden Futures —South Normanton
- £34,600 a year
- Annual leave
- Referral programme
Product Manager
Experian —Nottingham
- Full-time
- Hybrid work
- Agile
- Financial services
- Annual leave
Quick apply
6d
Commercial Analyst
Capital One UK —Nottingham
- Full-time
- Hybrid work
- SQL
- Maths
- Marketing
Supplier Manager (Technology / IT Suppliers - Financial Services focus) - Principal Associate
Capital One —Nottingham
- Full-time
- Hybrid work
- Management
- Analysis skills
- Contracts
8d
Product Manager
Experian Information Solutions —Nottingham
- Full-time
- Hybrid work
- Agile
- Financial services
- Annual leave
6d
Lead Software Development Engineer - Services
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Java
- AWS
- APIs

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Service Delivery Manager

Link Integrated Security Solutions Limited
Mansfield

Quick apply

Job details

Permanent | Full-time
£45,000 - £55,000 a year
3 days ago

Benefits

Casual dress
Company car
Cycle to work scheme
Company pension
Sick pay
On-site parking

Qualifications

Customer service
Data analysis skills
Microsoft Office
Project management
Leadership

Full job description

Head of Service Delivery

Salary: £45,000 - £55,000 + Bonus + Company Vehicle/Car Allowance

Location: Mansfield

Reporting to: Managing Director

This isn’t just another Service Manager role.

We’re looking for someone who wants to build something.

Someone who enjoys improving businesses, developing great people and creating a service operation that customers genuinely recommend.

You’ll inherit a solid team, an established customer base and the opportunity to influence how the business grows over the next few years.

If you’re motivated by improving performance, building culture and delivering exceptional customer experiences, not simply keeping the wheels turning, we’d love to hear from you.

About the Role

As Head of Service Delivery, you’ll lead our entire service function across maintenance, reactive call-outs and small works.

You’ll be responsible for ensuring our engineers have everything they need to deliver an outstanding customer experience whilst continually improving operational efficiency, profitability and team performance.

This is a highly visible leadership position reporting directly to the Managing Director, giving you the opportunity to shape strategy, influence investment decisions and play a significant role in the future growth of the business.

Must have

a minimum of 10 years' hands-on experience across multiple disciplines including fire detection, intruder alarms, CCTV, access control and associated life safety systems.

What You’ll Be Responsible For

Leading a High-Performing Service Operation

You’ll take ownership of the day-to-day delivery of our service department, ensuring customers receive consistently outstanding levels of service whilst maintaining operational excellence.

You’ll continually improve:

SLA performance
First-time fix rates
Engineer utilisation
Response times
Customer satisfaction
Service profitability

Building an Exceptional Team

Our engineers are the heart of our business.

You’ll recruit, develop, coach and inspire a team that enjoys coming to work, takes pride in what they do and delivers consistently high standards.

You’ll create a culture built around:

Accountability
Continuous improvement
Collaboration
Professional development
Recognition

Delivering Outstanding Customer Relationships

You’ll build trusted relationships with key customers, become the senior point of escalation when needed and work proactively to improve retention and customer satisfaction.

You’ll regularly review performance with customers, identify opportunities for improvement and work alongside our commercial teams to strengthen long-term partnerships.

Driving Commercial Performance

You’ll understand that exceptional service and commercial success go hand in hand.

You’ll monitor service performance, control operational costs, improve efficiency and identify opportunities to grow recurring revenue whilst maintaining exceptional customer service.

Providing Technical Leadership

You’ll support our teams with your technical expertise across:

Fire Detection & Alarm Systems
CCTV
Access Control
Intruder Alarms
Emergency Voice Communication
Electronic Article Surveillance

You’ll also champion new technology, modern service systems and continuous innovation.

About You

You’ll probably already be leading a successful service department within the Fire & Security sector and now be looking for a role where you can genuinely influence the future of a business.

You’ll bring:

Proven leadership experience within Fire & Security
A track record of improving operational performance
Strong commercial awareness
Experience managing KPIs and service delivery
Excellent customer relationship skills
The ability to lead, motivate and develop people
Strong technical understanding of fire and security systems
A proactive mindset with a passion for continuous improvement

What Success Looks Like

Within your first 12 months you’ll have:

Improved service KPIs across the business
Increased customer satisfaction
Reduced reactive issues
Improved engineer engagement and retention
Increased operational efficiency
Enhanced profitability
Introduced new ideas, systems and improvements
Become a trusted member of the senior leadership team

What We Offer

£45- £55,000 basic salary
Annual performance bonus
Company vehicle or car allowance
Pension
Ongoing professional development
Modern systems and technology
A genuine opportunity to shape the future of the business
Clear progression towards Operations Director

Pay: £45,000.00-£55,000.00 per year

Benefits:

Casual dress
Company car
Cycle to work scheme
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

engagement and retention delivery lead jobs in cotgrave, ntt

Service Delivery Manager

Operations Manager

Change Delivery Manager

Sales Lead - Outbound Contact Centre

Change Delivery Manager

Senior HR Business Partner and UK Country Lead

Senior Account Manager

Head of Product - Consumer Growth and Experience

National Head of Private Client Services

Account Director (Private Sector)

Data and AI Developer

Account Manager

Product Manager

National Head of Commercial Services

Service Manager - Specialist Supported Living New Service

Product Manager

Commercial Analyst

Supplier Manager (Technology / IT Suppliers - Financial Services focus) - Principal Associate

Product Manager

Lead Software Development Engineer - Services

I want to receive the latest job alerts for engagement and retention delivery lead in cotgrave, ntt

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