Cluster Revenue Manager – Resorts
BGAM Hospitality
Location: Remote / Hybrid (UK portfolio travel as required)
About the Role
We are seeking a highly commercial and analytical Cluster Revenue Manager – Resorts to lead revenue strategy across a portfolio of multi-dimensional resort hotels.
This is not a rooms-only role.
You will be responsible for driving total revenue performance across:
- Rooms (occupancy, ADR, RevPAR)
- Golf (green fees, memberships, societies)
- Leisure & Spa
- Food & Beverage
- Meetings & Events
Working closely with General Managers and the Group Director of Revenue, you will implement dynamic, data-led strategies that maximise profit, market share, and asset value.
Key Responsibilities
Total Revenue Strategy
- Develop and execute integrated revenue strategies across multiple resort properties
- Drive performance across all revenue streams, not just rooms
- Align pricing and commercial strategy with demand patterns, seasonality, and local market conditions
Pricing, Distribution & Inventory
- Manage daily rate strategy and inventory controls across all channels
- Optimise channel mix with clear focus on:
. Direct bookings and value-add strategies
. Controlled OTA contribution
. Corporate, leisure, and group segments
- Ensure rate parity and distribution efficiency across all platforms
.Resort-Specific Revenue Optimisation
- Support pricing strategies for:
. Golf memberships and society business
. Spa and leisure utilisation
. Meetings, events, and function space
- Identify opportunities to package and upsell across departments to drive total spend per guest
Forecasting & Reporting
- Produce accurate weekly and monthly forecasts, budgets, and pace analysis
- Lead revenue meetings with clear, actionable insights
- Track and drive performance against key metrics:
. RevPAR, ADR, Occupancy
. TRevPAR and total revenue flow-through
- Provide clear recommendations to improve performance, not just report on it
Collaboration & Leadership
- Work closely with Sales, Marketing, and Operations teams to ensure alignment
- Support General Managers in understanding and executing revenue strategy
- Act as the commercial lead across the portfolio, challenging assumptions and driving accountability
Systems & Data Integrity
- Ensure accuracy and optimisation of all revenue systems (RMS, PMS, CRS, channel managers)
- Maintain clean, reliable data to support decision-making
- Continuously review and improve processes and reporting
What We’re Looking For
- Proven experience in hotel revenue management, ideally across multiple properties
- Strong understanding of resort or full-service hotel operations
- Demonstrable track record of improving RevPAR, ADR, and total revenue performance
- Highly analytical with the ability to turn data into clear, commercial action
- Experience with revenue systems, Excel, and distribution platforms
- Strong stakeholder management skills with the confidence to challenge and influence
Desirable
- Experience with golf, spa, or membership-based revenue streams
- Experience working with major brands (e.g. Marriott International, IHG Hotels & Resorts, Accor)
- Familiarity with branded systems and reporting tools
- Experience in a cluster or regional role
What You’ll Bring
- A commercial mindset first, analytical second
- The ability to manage complexity across multiple revenue streams
- Confidence to challenge underperformance and drive change
- Strong attention to detail with a focus on execution
- Pace, ownership, and accountability
What We Offer
- Competitive salary
- Opportunity to shape revenue strategy across a growing resort portfolio
- Exposure to complex, high-value assets
- Career progression within a fast-growing hotel management company
- Supportive but performance-driven environment
Apply Now
If you are a commercially focused revenue leader ready to move beyond rooms revenue and take ownership of total resort performance, we want to hear from you.
