Organisation: Derby Homes
Hours: 37 hours per week
Contract type: Permanent
Location: City Wide
TO APPLY FOR THIS VACANCY, YOU MUST DO SO THROUGH THE DERBY HOMES WEBSITE, BY CREATING AN ACCOUNT USING THE “APPLY ONLINE” LINK.
We are seeking an experienced and motivated individual to supervise the delivery of a customer-focused Housing Management service within a designated area. Working as part of a team, this role will be responsible for delivering services to customers living within a defined geographical area.
You will lead a small team of Housing Officers, ensuring high standards of tenancy management, customer service, estate management, and performance delivery. The role involves managing complex tenancy breach cases and progressing these cases for legal action.
Working closely with residents, Councillors, partner agencies and community organisations, you will build strong relationships to address local issues, support vulnerable customers, and deliver positive outcomes for communities. You will represent the organisation at multi-agency meetings, contribute to local projects and initiatives, and help identify and deliver priorities that improve services and neighbourhoods.
The successful candidate will have at least 12 months' experience within social housing. You will possess excellent communication, organisational and problem-solving skills, and have a good understanding of tenancy management.
Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.
Please use the links below to download supporting information. Before you fill in the application form please read the guidelines on filling in the application form
Remember to align your personal statement to the essential criteria in the Person Specification.
Job description
Person specification
Equality, Diversity & Inclusion
We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility. We are also proud to have Derbyshire LGBT+ Rainbow Partnership Accreditation and encourage applications from candidates of all genders.
We are a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.
We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.
Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.
If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at [email protected]. https://www.derby.gov.uk/signing-service/
The closing date for this vacancy is 17th August 2026 at midnight. Any application forms received after the closing date will not be accepted.
If you have been selected for interview you will hear from us prior to the interview date. Interviews will be held: on the 26th August 2026.
