Marketing Work, Jobs in Dunkeswell, Dev (with Salaries)

Customer Engagement Centre Supervisor
NUMATIC INTERNATIONAL LIMITED —Chard
- From £34,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Quick apply
11d
Communications Team Member (with an events focus)
Dot-The-Eye Ltd —Ilminster
- £24,800 - £25,500 a year
- Full-time
- Social media management
- English
- Microsoft Office
- Life insurance
Quick apply
12d
SOCIAL MEDIA/DIGITAL MARKETING INTERN
PECO —Seaton
- £25,000 a year
- Weekend availability
- Marketing
- In-person
- Time management
- Free parking
- Employee discount
Quick apply
5d
Founding Partner - Marketing Team
Propriotec —Exeter
- £30,000 - £100,000 a year
- Part-time
- Hybrid work
- Marketing
Quick apply
12d
Marketing, Publicity and Events Manager - part time.
Involve Voluntary Action Mid Devon —Tiverton
- £29,100.48 a year
- Part-time
- Management
- Social media management
- English
- Work from home
Quick apply
Finance Business Partner (Marketing)
Toolstation —Bridgwater
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills
- Employee discount
5d
AI Content Creator
KnowledgeBrief —Exeter
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Organisational skills
- AI
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Website & SEO Lead
KnowledgeBrief —Exeter
- From £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- JavaScript
- Annual leave
- Employee assistance programme
Quick apply
12d
Shop Volunteer (Comms & Marketing - Exeter)
British Red Cross Volunteer —Exeter
- Microsoft Outlook
- No experience needed
- Communication skills
6d

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Customer Engagement Centre Supervisor

NUMATIC INTERNATIONAL LIMITED -
Chard

Quick apply

Job details

From £34,000 a year
11 days ago

Qualifications

Microsoft Powerpoint
Microsoft Outlook
Customer service
IT
Leadership
Communication skills
Office experience

Full job description

The Customer Engagement Centre Supervisor will be responsible for managing and leading a team of employees, overseeing the day-to-day performance within the customer engagement centre. You will communicate departmental goals and service deadlines to the team, whilst ensuring the delivery of professional customer service within a sales focused environment.

You will have full knowledge of all aspects of the Customer Engagement Centre activities reflecting the multi-skilled environment and will manage information to best influence the performance of the team to deliver against Key Service KPI’s. You will be accountable for excellence in internal and external customer service provision, driving an increase in revenues and maximising up sell opportunities. In collaboration with the Marketing and Communication team you will understand social media impact and lead various social omni-channel campaigns to further enhance reach across all customer demographics.

Demonstrable experience of leading a small to medium team, working to critical deadlines.
Robust experience working in an office environment.
Robust understanding of commercial and customer relationships.
Experience with interacting with customers and across disciplines and teams.
Experience of dealing with complicated customer service issues and demands.
Ability to provide leadership and guidance into all aspects of work.
Strong, prioritisation skills with ability to manage competing, conflicting demands.
Ability to work independently and as part of a team, using own initiative.
Ability to establish and maintain effective working relationships.
Ability to work under pressure; be results driven.
Excellent communication skills, ability to communicate verbally, written and via presentation
Strong IT skills, including Word, Outlook, Excel, and PowerPoint.

Act as first point of contact for the Customer Engagement Team to both internal and external stakeholders, communicating progress and requirements where relevant.
Deliver against Key Customer Engagement Centre KPI’s (Service Level, ASA, Abandon Rate)
Ensure advisor adherence to system process including but not limited to the CRM system.
Successfully deliver and maintain customer insight and escalated issues process.
Create and maintain management information reporting dashboard.
Provide clear and concise data and analysis showing an understanding of success and where corrective action is required.
Ensure that all business initiatives are supported and implemented.
Contribute to recruitment and induction programmes, acting as a lead with relevant internal stakeholders.
Lead members of the Customer Engagement team to support a culture of continuous improvement.
Ensure attention to detail, rectification of process errors and cost control are considerations on all team activities and tasks.
Represent your team to ensure the interests of the Customer Engagement Centre are properly represented and promoted.
Fully implement all changes to processes, methodology, environment, and practice within the department in a positive supportive manner.
Support the Assistant Manager on any business improvement projects to support activities that impact your own job or that of your team.

Hours.

Monday Day Off

Tuesday 10:00 - 20:00

Wednesday 10:00 – 20:00

Thursday 08:00 – 18:00

Friday 08:00 – 18:00

Saturday Day Off

Sunday Day Off

Quick apply

Refine Your Search

marketing jobs in dunkeswell, dev

Customer Engagement Centre Supervisor

Communications Team Member (with an events focus)

SOCIAL MEDIA/DIGITAL MARKETING INTERN

Founding Partner - Marketing Team

Marketing, Publicity and Events Manager - part time.

Finance Business Partner (Marketing)

AI Content Creator

Website & SEO Lead

Shop Volunteer (Comms & Marketing - Exeter)

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