Job Description
Are you an experienced retail leader who cares about people, takes pride in great customer service, and knows how to bring out the best in your team?
At Boots, our medium-sized stores bring together retail and healthcare in a unique way. Guided by our purpose, “With you. For life.”, you and your team will play an important role in supporting people through the moments that matter.
As a Store Manager, you’ll lead from the front—setting the standard for safe healthcare practices, great customer service and a team culture that feels supportive, calm and confident. You’ll create an environment where your team feels trusted and able to do their best work, and where customers know they can rely on Boots.
Over time, you’ll get to know your customers by name and build genuine connections. Whether they’re picking up everyday essentials or looking for clear, expert healthcare advice, you’ll create a destination environment people trust.
Boots is always evolving, with new services, and brands being introduced all the time. You’ll play a key role in bringing these to life in your store—making sure they feel relevant and meaningful for your customers.
This is a varied, people-focused role where no two days are the same. You might be supporting your team with dispensing, guiding your store through high volume, helping a customer find the right product, or building strong relationships with local GP surgeries and healthcare partners.
If you’re looking for a role where you can lead a team, drive commercial success, grow people and make a real difference to your local community every day, this could be the next step for you.
What you’ll be doing
As Store Manager, you’ll report into the Area Manager and bring energy, direction and purpose to your store. This is a hands-on leadership role where you’ll get stuck in on the shop floor, supporting your team, working in the dispensary and role modelling how great care and strong sales performance go together.
You will:
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Lead and inspire your team to deliver exceptional service
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Drive sales and performance, balancing customer care with commercial goals
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Build strong relationships with GP surgeries, primary care networks and actively engage with the local community
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Deliver NHS and private services safely and confidently, offering clear, trusted and expert advice
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Work in and run a well-organised and compliant dispensary, where attention to detail really matters
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Champion the Boots brand and making your store stand out
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Get to know your people – what motivates them, and what needs to change
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Coach and support your team—helping them grow in confidence, skills and experience
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Be bold, try new things and use data and insights to look for ways to improve every day
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Create a store environment and experience your team can be proud of and that keep customers coming back
What you’ll need to have (our must-haves)-
Retail management experience leading larger or multi-skilled teams
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NVQ Level 2 in Pharmacy Services (or other UK equivalent)
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Experience working in a UK dispensary
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Great customer service skills and a passion for customer care
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Ability to lead performance and implement strategy in-store
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A calm, flexible approach with the confidence to adapt at pace
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A collaborative style. Able to build both a strong team culture and profitable external relationships
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Passion for learning and a drive to support others to grow
It would be great if you also have-
Confidence using new technology and digital tools
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Experience coaching future leaders and developing talent
Where your brilliance can take you
At Boots, your career can be as ambitious as you are. As Store Manager in a medium-sized store, you’ll be perfectly placed to build your leadership capability and take the next step. Whether that’s moving into a larger, more complex store, becoming Deputy General Manager of one of our Flagship stores, or ultimately progressing into senior leadership roles such as Area Manager, there’s plenty of room to grow at Boots.
If pharmacy is your passion, you can build your clinical expertise, train as an Independent Prescriber, or move into Care Services or field roles that influence operations, resourcing, clinical governance and colleague development across multiple stores.
There are also opportunities beyond stores. If you’re looking to move into our Nottingham Support Office, we have a variety of roles across areas such as Commercial, HR, Marketing, Buying, Strategy, Finance and Supply Chain.
Whatever path you choose, we’ll give you the tools, training, and support to be brilliant with Boots and build a rewarding and flexible career.
Rewards designed for you-
Boots Retirement Savings Plan
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Generous employee discount across Boots and partner brands
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Discretionary annual bonus
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38 days annual leave
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Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting
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Flexible benefits scheme; holiday buying, gym discounts, life assurance and more
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24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme
There’s lots more in our rewards and benefits package, MyBoosts, our way of helping you get the most out of the good stuff. Find out more at
http://boots.jobs/rewards.
Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.
A bit about us
At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps.
Where a role is advertised as full-time, we are open to discussing part-time and job share options.
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
This role requires the successful candidate to complete a pre-employment check after receiving an offer. Depending on your location, you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon.
Be brilliant with Boots.
Keywords
Dispensing Store Manager, Pharmacy Store Manager, Pharmacy, Retail Manager, Dispensary Manager, Pharmacy Operations Manager, Community Pharmacy Manager, Prescriptions, Dispenser, Dispensing, Pharmacy, Medicines, NHS, NHS Services, Healthcare Services, Private Healthcare Services, Clinical, Governance, Patient Safety, GPhC, EPS, Electronic Prescription Service, Retail Management, Sales, Commercial, Store Manager, Store Leader, Store Leadership, Pharmacy Technician, ACT, ACPT
