Outbound customer Work, Jobs in Edinburgh, Edh (with Salaries)

Business Customer Contact Agent
Centrica —Edinburgh
- £30,044 a year
- Monday to Friday
- Hybrid work
- Time management
13d
Community Placement Coordinator
Acacium Group —Edinburgh
- £24,785 - £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Employee assistance programme
Quick apply
10d
Retail Sales Advisor
Nisbets —Edinburgh
- £12.85 an hour
- Part-time
- Microsoft Outlook
- IT
- Restaurant
- Annual leave
- Employee discount
Outbound Customer Sales Executive
Vitality —Edinburgh
- £24,479 a year
13d
Guest Experience Specialist
Indie Campers —Broxburn
- £26,500 a year
- Full-time
- Sales
- Customer service
- IT
Quick apply
Customer Support Accountant
FreeAgent —Edinburgh
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Accounting
Quick apply
Support Engineer
Covetrus —Edinburgh
- Full-time
- PMP
- Customer service
- SQL
Telesales Advisor
Boiler Sure —Grangemouth
- £24,420.00 - £38,004.55 a year
- Full-time
- CRM software
- Microsoft Excel
- In-person
Quick apply
5d
Customer Experience Specialist
Peoples Ford —Falkirk
- £25,776 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Paid training
- Annual leave
Quick apply
Business Development Executive — Telesales / Lead Generation
Diamond Industrial Supplies —Falkirk
- £26,227.50 - £35,000.00 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Employee discount
Quick apply
20h
Sales Executive - UKI
Perk —Edinburgh
- Full-time
- Sales
- English
- Presentation skills
- Relocation assistance
- Annual leave
Parts Advisor
Alliance Automotive Group LV —Edinburgh
- Communication skills
- Employee discount
Quick apply
10d
Telesales Manager
BOLTWHIZ LIMITED —Dunfermline
- £30,000 - £35,000 a year
- Full-time
- Sales
- Analysis skills
- In-person
Quick apply
7d
Field Sales Account Executive
Lightspeed Commerce, Inc. —Edinburgh
- Full-time
- CRM software
- Hospitality
- Sales
- Flexible schedule
Quick apply
Account Executive - Mid Market UK&I
Wordsmith AI —Edinburgh
- Full-time
- Sales
Senior Marketing Specialist
Charles River Laboratories —Tranent
- Full-time
- Sales
- Marketing
- Social media management
Field Sales Manager
Lightspeed Commerce, Inc. —Edinburgh
- Full-time
- Hospitality
- Sales
- Salesforce
- Annual leave
Quick apply

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Community Placement Coordinator
Acacium Group —Edinburgh
Handle inbound and outbound calls to nurses and healthcare support workers in order to book them into shifts in the various community settings, ensuring their…
£24,785 - £26,000 a year
Quick apply
10d
Admissions Officer (Visitor Experience)
School Talent —St. Andrews
Develop a confident working knowledge of the school’s relevant academic pathways, including the PYP, MYP, IB Diploma, IB Career-related Programmes, GCSE/IGCSE,…
Quick apply
3d

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Business Customer Contact Agent

Centrica -
Edinburgh

Apply Now

Job details

£30,044 a year
13 days ago

Qualifications

Time management

Full job description

Description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

We’re looking for a Business Customer Resolution Agent to join a multi‑skilled team supporting customers in the energy market. This is a varied, end‑to‑end role where you’ll take real ownership of customer accounts, investigate complex queries and play an active part in retaining and growing customer relationships.

You’ll work as part of a small, empowered customer pod, collectively responsible for a large portfolio of customers. Rather than handing customers between departments, you’ll support them at every stage of their journey, from account queries and investigations through to debt conversations, changes of tenancy and retention when customers move premises.

You’ll be trusted to make decisions that balance customer experience, commercial outcomes and compliance, using your judgement to deliver the right resolution first time.

Salary: £30,044 basic + Quarterly bonus up to 16% of salary
Start Date: 27th July (we will be unable to approve holidays within the first 6 weeks)
Office location: 1 Waterfront Avenue, Edinburgh, Scotland, EH5 1SG
Working style: Office-based during training up to 6 weeks, with flexible hybrid / work‑from‑home options available post‑training. 2 office days per month is standard.
Operating Hours: Monday–Friday, 8am–6pm (you will work 37hrs per week within the core operating hours).

What you’ll be responsible for:

Taking end‑to‑end ownership of customer accounts & complaints, managing queries and account events through to resolution
Investigating and resolving customer issues using multiple systems and information sources
Handling inbound and outbound contact across phone, web chat and written channels
Making sound decisions that deliver the best outcome for the customer and the business
Proactively managing debt, change of tenancy and retention conversations
Ensuring issues are fully resolved to prevent repeat contact and drive strong customer satisfaction
Managing workload effectively to meet speed‑to‑resolve and case completion targets
Keeping customer accounts accurate and up to date through account health checks
Working collaboratively within your team, sharing knowledge and best practice
Operating in line with quality, compliance and data protection requirements

What we’re looking for:

A strong customer focus with a genuine passion for delivering excellent service
Proven problem‑solving and investigative skills, able to handle complex account queries
Experience managing customer cases or accounts end‑to‑end
Confidence handling challenging conversations, including debt or sensitive issues
Excellent organisation and time‑management skills
A collaborative team player who shares ideas and supports others
Comfortable working across multiple systems with strong attention to detail

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/britishgas

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

Apply Now

Refine Your Search

outbound customer jobs in edinburgh, edh

Business Customer Contact Agent

Community Placement Coordinator

Retail Sales Advisor

Outbound Customer Sales Executive

Guest Experience Specialist

Customer Support Accountant

Support Engineer

Telesales Advisor

Customer Experience Specialist

Business Development Executive — Telesales / Lead Generation

Sales Executive - UKI

Parts Advisor

Telesales Manager

Field Sales Account Executive

Account Executive - Mid Market UK&I

Senior Marketing Specialist

Field Sales Manager

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