Senior service desk Work, Jobs in Elsenham, Ess (with Salaries)

Remote Support Desk Operative
Titchfield Group —Essendon
- £27,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
8d
Senior Hire Desk Coordinator
Blitz Hire Ltd —Hatfield
- £38,000 - £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Basic maths
- Health & wellbeing programme
- Annual leave
Quick apply
Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
Senior Service Desk Analyst
Epping Forest District Council —Epping
- £33,342 - £35,841 a year
- Full-time
- Hybrid work
- Windows
- Analysis skills
- Mentoring
- Annual leave
- Employee discount
8d
Service Coordinator Team Leader
Dyno Rod —Enfield
- £30,000 - £36,000 a year
- Overtime
- Maintenance
- Supervising experience
- In-person
- Free parking
- Life insurance
Quick apply
Senior Administrator
Provide CIC —Maldon
- £25,760 - £27,476 a year
- Part-time
- Nursing home
- Microsoft Office
- Administrative experience
4d
Head of IT
Oaklands College —St Albans
- £53,475 - £58,432 a year
- Analysis skills
- No degree
- IT
- Gym membership
6d
IT Service Desk Analyst
Hexcel Corporation —Duxford
- Full-time
- Windows
- IT
7h
Technical Support Engineer
Microtill Ltd —Chelmsford
- From £22,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer networking
- Free parking
Quick apply
7d
Regional Human Resources Director - UK
Raytheon —Harlow
- Full-time
- Project management
- Human resources
- Sick pay
10d
Engineering Operations Analyst
Raytheon —Harlow
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Sick pay
13d
1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
Senior Stylist
Unique glam UK ltd T/AS Glamxpress —Stevenage
- £13 - £20 an hour
- Temporary
- Customer service
- Hair styling
- Mentoring
- Profit sharing
- Employee discount
Quick apply
4h
Senior Environmental Consultant
Seed Environmental —Newmarket
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Mentoring
- Employee assistance programme
- Life insurance
Quick apply
1st Line Technical Support
D P SYSTEMS —Loughton
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Employee discount
Quick apply
ERSOU - CTP - PC/DC- OIMU Assessor - PURSUE
Bedfordshire Police —Stevenage
- Part-time
- Leadership
- Communication skills
13d
Workshop Manager - Basildon
Arc —Basildon
- £30,000 - £40,000 a year
- Management
- Customer service
- Supervising experience
Duty Manager
GLL —Enfield
- £36,075 a year
- Full-time
- Management
- Customer service
- Employee discount
6d
Senior Hair Stylist
Victoria Lodge Hairdressing —Upminster
- From £150 a day
- Part-time
- Customer service
- Hair styling
- Organisational skills
Quick apply
Facilities Co-ordinator (3 days/15 hours per week)
APEM —Letchworth
- Microsoft Outlook
- Driving
- Organisational skills
- Annual leave
14d

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senior service desk jobs near elsenham, ess

Remote Support Desk Operative

Titchfield Group
Essendon

Quick apply

Job details

Permanent | Full-time
£27,500 - £30,000 a year
8 days ago

Benefits

Free parking
Company pension
Employee discount
On-site parking

Qualifications

Desktop support
Software troubleshooting
Technical support
Analysis skills
IT support
Mac OS
IT
Communication skills
Help desk

Full job description

About Us

Established in 1994, Titchfield Group is one of the UK’s largest providers of both Out of Home advertising and commercial property refurbishment services, with offices in both Cardiff, Cuffley, Morecambe, Germany, and Spain.

With over 30 years’ experience in the media, building and commercial sectors, our owners have created, developed, and delivered successful campaigns and projects. This covers a range of building services, including to large scale construction developments.

The Role

Titchfield Digital Support Ltd is seeking a skilled and customer-focused Remote Support Desk Operator to provide technical assistance to clients and internal teams. This role involves diagnosing and resolving issues remotely, offering expert guidance, and ensuring a seamless digital support experience. The ideal candidate should have strong problem-solving skills, technical expertise, and excellent communication abilities.

Duties include:

Provide first-line technical support to customers via phone, email, and remote access tools.
Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues.
Escalate complex issues to senior technicians when necessary and ensure timely resolution.
Maintain detailed records of customer interactions and technical solutions.
Set up, configure, and troubleshoot routers, PCs, and network devices.
Log and manage service requests through the IT ticketing system.
Proactively monitor systems and digital platforms to identify potential issues.
Assist in performing software updates, patches, and system maintenance remotely.
Ensure security protocols and best practices are followed when handling sensitive data.
Guide customers through technical procedures and best practices.
Provide clear, step-by-step instructions to resolve user issues effectively.
Maintain professionalism and patience while handling customer inquiries and complaints.
Work closely with internal teams to improve service efficiency and customer experience.
Document common technical issues and develop knowledge base articles for future reference.
Stay up to date with industry trends and emerging technologies to enhance support quality.

What is expected of you

A relevant IT or technical support qualification (Diploma, Certification, or Degree).
Previous experience in a technical support, IT helpdesk, or remote support role preferred.
Familiarity with troubleshooting Windows, macOS, and network-related issues.
Strong problem-solving and analytical skills.
Excellent verbal and written communication abilities.
Ability to explain technical concepts in a clear and simple manner.
Experience with remote support tools and ticketing systems.
Ability to work independently and manage multiple support requests efficiently.

What will we do for you

Employee discounts to Bright Exchange
28 days holiday
Company pension
Company uniform
Ongoing training support
Multifunction Tester Equipment provided
Specialist tools & equipment provided

What to do next

This is a fantastic opportunity for the right candidate to join a growing team, and growing company. Please only apply if you meet the following criteria.

If you’re interested in applying for our job role, please click ‘apply now’ and we look forward to hearing from you soon!

Job Types: Full-time, Permanent

Pay: £27,500.00-£30,000.00 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

senior service desk jobs in elsenham, ess

Remote Support Desk Operative

Senior Hire Desk Coordinator

Helpdesk Manager

Senior Service Desk Analyst

Service Coordinator Team Leader

Senior Administrator

Head of IT

IT Service Desk Analyst

Technical Support Engineer

Regional Human Resources Director - UK

Engineering Operations Analyst

1st Line Service Desk Analyst

Senior Stylist

Senior Environmental Consultant

1st Line Technical Support

ERSOU - CTP - PC/DC- OIMU Assessor - PURSUE

Workshop Manager - Basildon

Duty Manager

Senior Hair Stylist

Facilities Co-ordinator (3 days/15 hours per week)

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