Housing Solutions & Accommodation Officer
We’re excited to be recruiting for a brand-new position within our Housing Solutions team — a fantastic opportunity to make a real impact at critical moments in people’s lives.
As a Housing Solutions & Accommodation Officer, you’ll work directly with individuals facing homelessness or living in temporary accommodation, helping them navigate complex situations and find sustainable solutions.
If you’re looking for a role where you can genuinely make a difference, this is it.
About the role...
This is not just a housing role — it’s about supporting people through challenging circumstances and helping them find a way forward.
As a Housing Solutions & Accommodation Officer, you will work with individuals facing homelessness or living in temporary accommodation, providing practical support and solutions to help them move towards independence.
This includes:
Working closely with customers to understand their circumstances and develop practical housing plans
Managing a varied caseload, often involving individuals with complex or urgent needs
Making decisions in line with housing and homelessness legislation
Sourcing and managing temporary and emergency accommodation placements
Carrying out visits to placements, including outreach locations across Gloucestershire
Supporting customers to sustain placements and move on to longer-term housing
Working collaboratively with partners, landlords and support services to achieve positive outcomes
This is a role where no two days are the same, and your ability to problem-solve, communicate effectively and remain calm under pressure will be key.
If you are motivated by supporting others, enjoy working both independently and as part of a team, and thrive in a role where you can make a meaningful impact, we would love to hear from you.
You will need…
Experience in housing, homelessness or working with vulnerable adults
Ability to manage complex cases and competing priorities
Strong communication, negotiation and problem-solving skills
Confidence working independently, including lone working where required
A solid understanding of safeguarding and personal risk awareness
GCSE English and Maths (Grade C/4 or above, or equivalent)
Good IT skills and the ability to maintain accurate records
A current driving licence and the ability to meet travelling needs of the role, including driving company vehicles.
Special Conditions...
This role includes outreach work and visiting temporary accommodation placements
Lone working will be required (fully risk assessed)
Full UK driving licence and access to a vehicle is essential
BPSS and an Enhanced DBS check required
For more information about this role please see the Job Description/Person Specification.
What we can do for you
- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of up to 7% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary
Watch our new 'What is Publica' video to see why its great to join us!
You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.
Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.
Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
