It Work, Jobs in Faversham, Ken (with Salaries)

Service Desk Technician
ORBITAL NET LIMITED —Canterbury
- £25,500 - £26,500 a year
- Rotating shift
- Customer service
- Computer networking
- IT
Quick apply
Level 1 Technical Helpdesk Technician
Apogee Corp —Maidstone
- Monday to Friday
- Hybrid work
- Computer networking
- Communication skills
- Work from home
- Employee assistance programme
IT Support Apprentice
QA Apprenticeships —Maidstone
- £27,000 a year
- Full-time
- Windows
- Computer skills
- Employee assistance programme
- Life insurance
IT, Design and E-Commerce Administrator
Chatham Glyn Fabrics Ltd —Rochford
- £28,089.10 a year
- Full-time
- CRM software
- Social media management
- Organisational skills
Quick apply
11d
Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Employee discount
Quick apply
2nd Line IT Engineer
Akita Systems Limited —Wrotham
- Azure
- Customer service
- Windows
- Sick pay
Level 3 Helpdesk Technician
Apogee Corp —Maidstone
- Monday to Friday
- Customer service
- SQL
- Analysis skills
- Employee assistance programme
- Employee discount
IT Service Desk Technician (1st Line)
Gravesham Borough Council —Gravesend
- £25,575 - £28,532 a year
- Full-time
- English
- Windows
- Communication skills
- Free parking
- Annual leave
HELPDESK TEAM LEADER/MEMBER
Riviera Networks —Wickford North
- £26,000 - £36,000 a year
- Full-time
- CRM software
- Azure
- Management
Quick apply
7d
IT Support Engineer & Cyber Security (L2+)
Goaco —Ebbsfleet
- Weekend availability
- Azure
- Microsoft Outlook
- Scripting
- Employee discount
IT Support Engineer
Seras —Tilbury
- Azure
- Driving
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Helpdesk Engineer
Commercial Services Group —West Malling
- £25,949.96 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- SharePoint
- Annual leave
Quick apply
Senior Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Microsoft Outlook
- No degree
- Computer networking
- Annual leave
- Employee discount
Quick apply
Helpdesk Coordinator
Beauchamp and Bird Ltd —East Tilbury
- Full-time
- Data entry
- Organisational skills
- Typing
- Free parking
Quick apply
6h
Network / IT Engineer Level 4 Tutor (Skills Coach)
AKR Growth —Chatham
- Up to £25 an hour
- Part-time
- Hybrid work
- Azure
- AWS
- Computer networking
Quick apply
7h
IT Manager
PHINIA —Gillingham
- Full-time
- Computer Science
- Bachelor's degree
- Travel
Electrical Installation Technician (IT Comms Cabinets)
South East Water —Snodland
- Up to £45,000 a year
- Full-time
- Travel
- Annual leave
HR & Payroll Helpdesk Assistant
Commercial Services Group —West Malling
- £25,948.96 a year
- Full-time
- Hybrid work
- Microsoft Office
- Human resources
- IT
- Annual leave
Quick apply
6d
Wholesale Service Desk Incident Coordinator/Scheduler
South East Water —Snodland
- £31,758 a year
- Weekend availability
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Annual leave
7d
Clean Water Network Analyst
Veriflo Limited —West Malling
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee discount
Quick apply

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Service Desk Technician

ORBITAL NET LIMITED
Canterbury

Quick apply

Job details

Permanent
£25,500 - £26,500 a year

Qualifications

Customer service
5G
DHCP
VoIP
CompTIA Network+
Computer networking
DNS
Telecommunication
IT
Cybersecurity
Communication skills
CompTIA A+
4G/LTE
VPN

Full job description

Summary:

As a Service Desk Technician, you’ll be of a technical predisposition with a passion for assisting client delivery, being the first point of contact for client’s requiring technical assistance. You’ll diagnose and troubleshoot basic technical issues, escalate complex problems, and ensure a high level of client service. This role is critical in maintaining client satisfaction and ensuring smooth operations for our product and services.

Working Hours:

You'll work 37.5 hours per week on a rotating shift pattern, helping us provide great service seven days a week. Please note that weekend working is a key part of this role, so you'll need to be available to work Saturdays and Sundays as part of your regular rota.

Key Responsibilities:

Client Support & Issue Resolution:

Act as the first point of contact for client technical support via multiple sources including but not limited to: phone, email, monitoring and live chat
Logging of all interactions, incidents and service requests in a detailed manner accurately in the ticketing system
Diagnose and troubleshoot a broad range of services including but not limited to: telephony, basic connectivity issues, 4G/5G solutions, broadband, leased lines, VoIP, WiMAX and managed services
Guide client through troubleshooting steps to resolve common issues
Escalating more complex issues to relevant teams with detailed information about the case, actions taken to attempt to resolve the issue and their outcomes
Follow up with customers to ensure resolution and customer satisfaction

Network & System Monitoring:

Monitor network and service status dashboards to identify and respond to potential issues proactively, logging events and escalating as required
Assist in identifying patterns and trends in reported incidents to help prevent recurring issues, as part of pro-active Problem Management
Provisioning Services:
Assist clients with router and modem setup, basic configurations, and software updates
Explain technical solutions in a clear and customer-friendly manner

Documentation & Process Improvement:

Maintain accurate and detailed knowledge base articles for common technical issues and solutions, supporting the wider team in effective communication and client support resolution
Provide feedback on recurring technical issues and suggest where improvements can be made to the support process, solutions and the wider business
Stay updated on new products, services, and industry developments

Collaboration & Training:

Work closely with other teams across the business including but not limited to: Finance, Technical Services, Network Operations, Field Engineering and Service Delivery to resolve client issues efficiently
Share knowledge and best practices with colleagues to improve overall service quality

Key Skills & Experience:

Essential:

Basic understanding of networking concepts (e.g., IP addressing, DNS, DHCP, NAT, VPN)
Experience troubleshooting technology issues
Natural strong problem-solving skills and ability to work under pressure
Curious personality wanting to understand and build a depth of knowledge
Excellent verbal and written communication skills
Client-centric attitude with a proactive approach
Ability to follow procedures and escalate without procrastination

Desirable:

Previous experience in a technical services or customer service role, preferably within an ISP or telecoms environment
Knowledge of Service Desk tools, such as monitoring platforms and ticketing systems
Familiarity with configuring routers and modems
Basic understanding of cybersecurity principles
IT certifications such as CompTIA Network+, CompTIA A+, vendor qualifications or equivalent

Company Overview

Please visit https://www.orbital.net for more information

Quick apply

Refine Your Search

it jobs in faversham, ken

Service Desk Technician

Level 1 Technical Helpdesk Technician

IT Support Apprentice

IT, Design and E-Commerce Administrator

Analyst, Enterprise Service Desk

2nd Line IT Engineer

Level 3 Helpdesk Technician

IT Service Desk Technician (1st Line)

HELPDESK TEAM LEADER/MEMBER

IT Support Engineer & Cyber Security (L2+)

IT Support Engineer

Helpdesk Engineer

Senior Analyst, Enterprise Service Desk

Helpdesk Coordinator

Network / IT Engineer Level 4 Tutor (Skills Coach)

IT Manager

Electrical Installation Technician (IT Comms Cabinets)

HR & Payroll Helpdesk Assistant

Wholesale Service Desk Incident Coordinator/Scheduler

Clean Water Network Analyst

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