Job Advert
About A2V
A2V is a global leader in the Arts, Craft & Stationery industry, supplying major retailers with innovative, high-quality products. With creativity, precision, and customer focus at our core, we deliver complex projects through expert coordination and exceptional stakeholder management. As our order volumes and project complexity grow, we are expanding our Project Management team to ensure best-in-class delivery across every stage of the supply chain.
Purpose of the Role
As Project Manager – Live Order Management, you will take full accountability for the seamless operational delivery of confirmed customer orders, from buying approval through to final delivery. This role acts as a pivotal link between Buying, Planning, Compliance, Logistics and our Customers, ensuring all live orders run to time, to spec, and with total commercial accuracy.
You will manage the progress of multiple projects simultaneously, driving proactive communication and fast-paced problem-solving to keep milestones on track. You'll be central to safeguarding margin, meeting customer expectations, and delivering on critical business KPIs.
Key Responsibilities
Order Execution & Risk Management
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Manage and monitor all assigned live orders.
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Ensure all customer and internal processes are followed with precision
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Flag, escalate, and resolve risks to timelines, specs, or budget
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Deliver projects on time, within scope, and to agreed commercial outcomes
Stakeholder Communication
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Act as the central point of contact across departments (Buying, Planning, Compliance, Design, Finance, Logistics)
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Maintain clear, proactive updates to overseas suppliers and customers
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Drive alignment across internal teams and hold stakeholders to task deadlines
Customer Process & Documentation
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Accurately complete all customer documentation and upload to required portals
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Follow customer-specific protocols, trackers, and CPA workflows
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Ensure orders align with approved case mixes, quotes, specs, and samples
Reporting & Accountability
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Track and report on key metrics such as order status, delays, cost variance, and delivery performance
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Liaise with the buying manager/Lead production planning manager to escalate issues/order risks where appropriate.
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Maintain accurate, up-to-date documentation in shared folders and systems.
Process Improvement
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Review current and completed orders to identify any friction points and propose process improvements
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Use dashboards and reports to inform senior leadership of risk areas, trends, and delivery performance
Required Skills & Attributes
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Highly organised with a structured, methodical approach to project tracking
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Strong communication and interpersonal skills to coordinate cross-functional teams
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Commercially aware, numerate, and comfortable with margins and pricing documents
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Calm under pressure with strong problem-solving abilities
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Proficient in Microsoft Excel and Word, with an aptitude for learning project planning tools
Qualifications & Experience
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3+ years’ experience in supply chain, production, or order management within consumer goods or retail
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Proven success managing multiple projects with strict deadlines and compliance requirements
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Strong knowledge of critical path methodologies and order lifecycle management
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Experience dealing directly with global suppliers and major retail customers
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A qualification in Business, Logistics, or Project Management is advantageous
