Critical incidents co ordinator Work, Jobs in Gaydon, War (with Salaries)

Critical Incidents Co-Ordinator
ISS Facility Services —Marston Green
- Microsoft Word
- Microsoft Excel
- Customer service
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Security Co-Ordinator
SWFT Clinical Services Ltd —Warwick
- £30,462.80 a year
- Part-time
- Microsoft Office
- Organisational skills
- Contracts
- Employee assistance programme
- Employee discount
7d

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Security Co-Ordinator
SWFT Clinical Services Ltd —Warwick
This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme.
£30,462.80 a year
7d
Facilities and Security Coordinator
Kirintec Limited —Ross-on-Wye
Please be aware that many roles at Kirintec Ltd are subject to security and vetting restrictions. Interview date may also be subject to change depending on…
£27,500 a year
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10d

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Critical Incidents Co-Ordinator

ISS Facility Services -
Marston Green

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Job details

Fixed term contract

Qualifications

Microsoft Word
Microsoft Excel
Maximo
Customer service
Administrative experience
Communication skills
Help desk

Full job description

Contract: Key Account Network

Location: West Midlands, B37 7YN

Hours of work: 40

Contract Type: Fixed Term Contract

We are seeking a highly organised and customer-focused Critical Incidents Co-ordinator to join our team, acting as the first point of contact for client requests and ensuring all incidents are logged, processed, and accurately translated into engineering or FM solutions.

Job Description

This role plays a key part in maintaining service excellence, supporting the delivery team, and ensuring contractual processes are met through effective coordination, communication, and incident management from receipt through to resolution.

Key Responsibilities

Receive, log, and process client and helpdesk incident requests in line with contractual requirements.
Accurately translate client issues into FM or engineering actions and allocate to the appropriate resource.
Monitor shared mailboxes and respond to requests within agreed timeframes.
Manage work orders through CAFM systems, including Maximo.
Liaise with subcontractors to schedule attendance and coordinate works.
Maintain accurate records and supporting documentation across all systems.
Provide administrative support to the wider service delivery team.
Escalate issues, delays, or risks to management where required.

Professional and Personal Competencies/Qualifications

Previous experience in a customer service, helpdesk, or administrative role.
Confident call-handling skills with a calm, professional approach.
Strong IT literacy, particularly Microsoft Excel and Word.
Excellent communication and relationship-building skills.
High attention to detail with strong planning and organisational ability.
A collaborative team player with a flexible, solutions-focused attitude.
Comfortable working in a fast-paced, service-led environment.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]

To find out more about what we do go here - https://www.uk.issworld.com/

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