Head of housing Work, Jobs in Glascoed, Mon (with Salaries)

Service Delivery Manager
Connells Group —Blackwood
- Customer service
- Continuous improvement
- IT
- Free parking
Quick apply
3d
Head of Finance - Housing and Housing Revenue Account
Bristol City Council —Bristol
- £78,158 - £86,607 a year
- Hybrid work
- Maintenance
- Leadership
- Annual leave
21h
Senior Development Manager
SNG (Sovereign Network Group) —Bristol
- £67,000 - £83,000 a year
- Full-time
6d
Manager - Housing and Infrastructure Grant Transactions (D2051N)
Homes England —Bristol
- £51,076 - £59,570 a year
- Full-time
- Presentation skills
- Annual leave
- Employee assistance programme
11d
Children & Young People Wellbeing Advisor
ONSIDE Independent Advocacy —Ross-on-Wye
- £25,250 - £27,250 a year
- Part-time
- Childcare
- Working with children
- School
- Employee assistance programme
- Sick pay
21h
Floating Support Worker
Pobl Group —Newport
- £25,877.80 a year
- Full-time
4d
HR Data Assistant
HSL Compliance Limited —Ross-on-Wye
- Microsoft Excel
- Data analysis skills
- Human resources
- Annual leave
- Sick pay
Quick apply
Commercial Administrator
Keepmoat Homes —Bristol
- Full-time
- Organisational skills
- Employee discount
Technical & Commercial Capital Projects - Senior Manager
Homes England —Bristol
- £59,631 - £79,464 a year
- Full-time
- Presentation skills
- Contracts
- Annual leave
- Employee assistance programme
18h
Contract Support
Lancer Scott —Bristol
- £26,500 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior Contract Support
Lancer Scott —Bristol
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Teacher -Glan Llyn Primary School
Newport City Council —Newport
- £33,731 - £51,942 a year
- Full-time
- English
- School
4d
Head Chef - Woodland Court Retirement Village
Brunelcare —Bristol
- £14.31 - £17.21 an hour
- Full-time
- Hotel
- Leadership
- Kitchen experience
- Annual leave
- Employee assistance programme
Senior Associate/Principal Associate – Construction (Contentious)
Capital Law —Cardiff
- Business development
- Negotiation
- Annual leave
Cook - Woodland Court
Brunelcare —Bristol
- £13.48 - £14.61 an hour
- Weekend availability
- Annual leave
- Employee assistance programme
7d

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Head of Finance - Housing and Housing Revenue Account
Bristol City Council —Bristol
You will be a fully CCAB‑qualified (or equivalent) professional with significant post‑qualification experience and a strong commitment to ongoing development.
£78,158 - £86,607 a year
21h

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Service Delivery Manager

Connells Group -
Blackwood

Quick apply

Job details

3 days ago

Benefits

Free parking
Company pension

Qualifications

Customer service
Continuous improvement
IT
Communication skills

Full job description

Job Description

Location: Blackwood (Head Office)
Department: Operations
Type: Permanent
Reports to: Head of Scheduling

About Us
Vibrant is a market-leading provider of Energy Performance Certificates (EPCs) within the UK residential housing market. The business is part of Connells Group Plc and ultimately owned by Skipton Building Society. Our purpose is simple: to make every home in Britain energy efficient. With significant investment and recent expansion into home energy efficiency improvements, Vibrant is well positioned to grow and lead the market over the next 10 to15 years. We work with major organisations including B&Q, Santander and NatWest.

The Role:

As Service Delivery Manager within the Escalations Team, you will take ownership of resolving complex booking and customer escalations, ensuring every customer
receives an excellent experience.

You will act as the final point of escalation, leading with a “say yes” and “find a way”
mindset to deliver solutions, remove barriers, and ensure customer commitments are always met.
This role is critical in protecting customer experience, improving operational
performance, and driving continuous improvement across scheduling and service
delivery.

Key Responsibilities:

Escalation Management & Customer Experience
Take full ownership of all escalated booking and service issues
Ensure fast, effective resolution with minimal customer impact
Deliver a consistently positive and confident customer outcome
Embed a “customer-first” and “yes-first” approach
Booking & Operational Control
Manage complex diary challenges, urgent bookings and preferred dates
Resolve dropped jobs, no-shows and resourcing issues quickly
Monitor live operations to anticipate and prevent issues
Maintain high utilisation (UTI) across assessor diaries
Performance & Improvement
Analyse trends and root causes of escalations
Identify opportunities to reduce repeat issues and improve processes
Provide insight into spend, outsourcing and operational efficiency
Support continuous improvement across scheduling and service delivery
Leadership & Collaboration
Act as a role model for ownership, accountability and customer focus
Coach and support colleagues to deliver consistent service excellence
Work closely with Scheduling, Customer Services and Field Operation

Support the wider team during peak periods.

What We’re Looking For:

Essential:

Experience in a fast-paced contact centre or service delivery environment
Strong background in handling complex customer escalations
Confident decision-making within time, cost and service constraints

Desirable:

Experience within property, energy or field-based service industry
Experience in target-driven customer service environments
Skills & Behaviours
Strong customer focus with a solution-driven mindset
Calm, confident decision-maker under pressure
Excellent communication skills at all levels
Highly organised with strong prioritisation ability
Commercial awareness without compromising customer outcomes
Resilient, adaptable and accountable
Strong IT skills and experience with scheduling systems
Collaborative team player who leads by example

Benefits:

Competitive salary
Bonus of up to 10% (paid quarterly)
22 days holiday + bank holidays
Company pension (matched up to 3%)
Free parking

Additional Information:

This is a fully office-based role

NC00057

Job Reference: NC00057

Quick apply

Refine Your Search

head of housing jobs in glascoed, mon

Service Delivery Manager

Head of Finance - Housing and Housing Revenue Account

Senior Development Manager

Manager - Housing and Infrastructure Grant Transactions (D2051N)

Children & Young People Wellbeing Advisor

Floating Support Worker

HR Data Assistant

Commercial Administrator

Technical & Commercial Capital Projects - Senior Manager

Contract Support

Senior Contract Support

Teacher -Glan Llyn Primary School

Head Chef - Woodland Court Retirement Village

Senior Associate/Principal Associate – Construction (Contentious)

Cook - Woodland Court

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