Customer service advisor Work, Jobs in Harborne, Wmd (with Salaries)

Customer Service Advisor – Control Tower
The AA —Oldbury
- £26,750 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
6h
Customer Service Advisor
HSBC Global Services Limited —Birmingham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Annual leave
- Work from home
3d
Business Customer Service Advisor
Centrica —Birmingham
- £28,073 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
1d
Customer Service Advisor (Full-time)
DMC Moto —Birmingham
- From £28,000 a year
- Full-time
- Microsoft Word
- Customer service
- Data entry
Quick apply
5d
Customer Service Advisor
Culligan UK limited —Wolverhampton
- £25,618 a year
- Full-time
- Salesforce
- Microsoft Office
- IT
- Employee assistance programme
- Sick pay
Quick apply
Customer Service Advisor
Student Castle Property Management Services Ltd —Birmingham
- £26,436.80 a year
- Full-time
- Salesforce
- Analysis skills
- Mentoring
Quick apply
5d
Customer Service Advisor
The Granite Group —Halesowen
- £26,938 - £28,609 a year
- Full-time
- Computer literacy
- Microsoft Office
- Communication skills
Quick apply
7d
Customer Service Representative
Nuvo hotel group Ltd —Birmingham
- £13 - £14 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
8d
Customer Service
Emerald Green Energy Ltd —Birmingham
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
Quick apply
7h
Customer Service Advisors
Walsall Council —Walsall
- £28,598 - £31,022 a year
- Full-time
- Customer service
- Communication skills
- Flexitime
1d
Customer Service Advisor
SunbeltRentals —Halesowen
- Sales
- Customer service
- Computer literacy
- Annual leave
Quick apply
5d
Retail Customer service & Sales Advisor
PJH Group —Wolverhampton
- £25,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Phone etiquette
- Free parking
- Work from home
Quick apply
Full-time Customer Service Sports Advisor
Decathlon UK —Wednesbury
- Part-time
- Communication skills
- Profit sharing
- Employee discount
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Customer service
- English
- Travel
- Relocation assistance
- Annual leave
Customer Service Representative
Alexander Mann Solutions (AMS) —Birmingham
- Full-time
- Customer service
- Communication skills
Customer Service Team Leader
Atkore —West Bromwich
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Customer Support Agent
Gymshark —Solihull
- £26,780 a year
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Employee discount
- Gym membership
Quick apply
4d
Customer Service Advisor
Staffordshire County Council —Stafford
- £27,254 - £30,024 a year
- Monday to Friday
- IT
- Communication skills
- Work from home
6d
Client Service & Operations Assistant
First Intuition —Birmingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Motability Customer Service Specialist - Part Time
RAC —Walsall
- £13,256.53 a year
- Customer service
- Microsoft Office
- Communication skills
- Employee discount
4d

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Customer Service Advisor – Control Tower

The AA -
Oldbury

Apply Now

Job details

Full-time
£26,750 a year
6 hours ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Car scheme

Qualifications

Customer service
Communication skills

Full job description

This is the job

Job Title: Control Tower - Customer Service Advisor

Location: Oldbury (Office Based)

Salary: £26,750 plus bonus potential up to £2k p/y post probation

Contract: Full time – permanent

Hours: 40 hours per week.

Shift Pattern: Rotating shift pattern covering 365 days of the year shifts between 7am-9pm.

Are you looking to excel in your career and work for the biggest name in the automotive industry?

We’re recruiting for Control Tower Customer Service Advisors to support our roadside heroes in rescuing the public during times they need us most.

You’ll be working in a fast paced, friendly environment where you’ll be taking and making around 100 calls a day, ranging from updating customers throughout their breakdown journey, to managing patrols efficiently, to ensuring the welfare of our patrols on shift.

As you can understand, some calls you answer could involve complexities or vulnerable, distressed or dissatisfied customers, so our in-depth 3 week training period will ensure you’re confident to provide the best solution to every customer, every time.

If you’re good at what you do, you can work anywhere! If you’re the best at what you do, you work at The AA!

What will I be doing?

Supporting our customers in a high-volume contact centre via telephone through their breakdown journey. You’ll be actively listening and providing guidance with your warm and reassuring tone.
Showing our customers, they’re valued by understanding their situation, keeping the conversation constructive
Working with internal and external colleagues, as well as third-party suppliers to deliver an excellent service to our customers
Using problem-solving and great communication skills to offer the best customer service to our breakdown customers
Maintaining composure whilst reassuring customers, providing safety advice and promptly sending support
Retaining high volumes of call information whilst updating multiple IT systems accurately and swiftly

We’re looking for someone to become:

A guardian: you’ll be supportive with the ability to remain warm and kind, even in the face of conflict
A champion: you’ll make our customers feel respected and valued
A problem solver: you’ll understand incoming information and make logical decisions quickly and efficiently
A self-starter: you’ll be proactive taking pride and ownership in your work while working towards targets
A composed operator: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
A multitasker: you’ll be able to retain and sort incoming information accurately and swiftly

Additional information

What's in it for me?

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

23 days annual leave plus bank holidays
Opportunity to earn up to £2000 in incentives in your first year
Worksave pension scheme with up to 7% employer contribution
Free AA breakdown membership from Day 1 plus 50% discount for family and friends
Discounts on AA products including car and home insurance
Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
Company funded life assurance
Diverse learning and development opportunities to support you to progress in your career
Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

The Recruitment Process

Your application

We believe that you can be a great fit for this job based on your behaviours and natural abilities. Once you apply, you’ll receive a series of games to help us get to know you.

Your interview

If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.

Onboarding

Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.

Training and going live on the phones!

Training will be conducted by our expert Academy team for up to 3 weeks followed by a period in our Grad Bay to get you fully confident in your role before joining your team.

Apply Now

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customer service advisor jobs in harborne, wmd

Customer Service Advisor – Control Tower