NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The role:
You will support effective clinical care by providing an efficient Health Records service to patients, medical staff and nursing teams. You will ensure that patient appointments for outpatient clinics, day cases and inpatient admissions are administered and processed accurately, while maintaining confidentiality, secure storage and timely availability of patient health records when required.
You will also provide effective administrative, clerical and receptionist support to assist the delivery of high-quality patient care. You will maintain both electronic and paper-based patient record systems, ensuring information is accurate, confidential and kept up to date. You will also be responsible for maintaining patient demographic and administrative information through regular checking and updating of the patient management system.
This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).
Duration, Location, and Working Pattern:
- This is a full time permanent post (36) working hours are Monday - Friday 0900-1700 (one early finish 3.30pm day to be agreed)
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You will be based at Leverndale Hospital, G53 7TU - This is a GGC-wide post and you may be required to work at any NHS Greater Glasgow and Clyde location.
Key responsibilities:
You will provide a comprehensive Health Records and administrative service, ensuring patient information is accurately managed, securely maintained and available to support clinical teams. You will process patient appointments, admissions and related administrative tasks while delivering a professional and efficient service to patients, medical staff and nursing teams.
You will also provide reception support, maintain patient management systems, and ensure all records are handled in line with confidentiality requirements and organisational procedures.
Knowledge, training, qualifications and/or experience required to do the job:
- National 4 or Level 1 qualification in three subjects, including English, or equivalent.
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General administration, office experience or previous clerical experience is desirable.
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Computer literate with good keyboard skills.
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Previous reception experience is desirable.
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Previous experience of using a Patient Management System would be desirable; however, training will be provided.
What we offer:
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
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A minimum of 27 days annual leave, increasing with length of service, plus public holidays
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Membership of the NHS Pension Scheme, including life insurance benefits
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Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e-learning and classroom-based courses
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Enhanced pay for working public holidays
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NHS discounts on a wide range of goods and services
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Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
For an informal discussion, please contact:Irene Whyte - Health Records Manager on 0141 211 6628 or [email protected]
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates
This post may close early due to the volume of response. Please submit your application form as soon as possible.
AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.
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Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
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Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
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Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.
Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.
