Customer service specialist energy Work, Jobs in Hethersett, Nfk (with Salaries)

Customer Service Specialist - Energy
The AF Group Ltd. —Norwich
- Up to £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Business development
- Free parking
- Health & wellbeing programme
Quick apply
13d
Customer Service Manager - Rackheath
Angling Direct —Rackheath
- From £39,500 a year
- Customer service
- Leadership
Quick apply
12d
Retail Customer Service
Entain —Norwich
- £13 an hour
- Overtime
- Cash handling
Service Technician
Vindis Group —Fakenham
- Customer service
- Driving
- Employee assistance programme
- Employee discount
Service Technician
NOV Inc. —Great Yarmouth
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Sales Proposals Engineer
Johnson Controls —Hethel
- Full-time
- Presentation skills
- Annual leave
- Employee assistance programme
Assistant Store Manager
Tapi —Great Yarmouth
- Full-time
- Employee assistance programme
- Employee discount
Senior Sales Executive - VW and Autonow
Vindis Group —Fakenham
- £26,000 a year
- Sales
- Customer service
- Employee assistance programme
- Employee discount
6d
Yard Operative
OEG Energy Group —Great Yarmouth
- Full-time
- English
- Communication skills
Test & Commissioning Engineer
Proserv —Great Yarmouth
- Schematics
- Travel
- Mentoring
- Annual leave
Quick apply
Fitter Welder
NOV Inc. —Great Yarmouth
- Full-time
- Schematics
- Microsoft Office
- Computer skills

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Customer Service Manager - Rackheath
Angling Direct —Rackheath
You may already be leading a customer service, contact centre or customer experience function within retail, ecommerce, consumer goods or another fast-paced…
From £39,500 a year
Quick apply
12d

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customer service specialist energy jobs near hethersett, nfk

Customer Service Specialist - Energy

The AF Group Ltd.
Norwich

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year
13 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Company pension
Work from home
Discounted gym membership
Company events
Private medical insurance
Employee discount
Life insurance
Referral programme
Car scheme
Sick pay
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Business development
Driving
Organisational skills
Communication skills
Time management

Full job description

Are you highly organised, customer-focused and passionate about delivering exceptional service?

We're looking for an Energy Specialist to join our Team. This is an exciting opportunity to play a key role in supporting our Members throughout their entire energy supply journey, from securing new contracts and managing energy portfolios to validating invoices and delivering excellent Member service.

If you're looking for a varied role where your attention to detail, communication skills and commercial awareness will make a real difference, we'd love to hear from you.

About the Role

As an Energy Specialist, you'll be the trusted point of contact for Members, suppliers and colleagues, ensuring energy supplies are managed efficiently from contract acceptance through to ongoing account management.

You'll support new business opportunities, coordinate supply activities, validate energy invoices, resolve billing queries and help ensure our Members receive outstanding service and maximum value from their energy procurement arrangements.

Working within a collaborative and supportive team, you'll have the opportunity to develop your knowledge of the energy industry while contributing to continuous improvements across the business.

What You'll Be Doing

As an Energy Specialist, you'll play a key role in supporting our Members throughout their energy journey by:

Managing the onboarding and ongoing administration of electricity and gas supply contracts.
Building strong relationships with Members, suppliers and industry partners to deliver excellent customer service.
Processing, validating and resolving queries relating to utility invoices and billing.
Supporting new business activities by preparing quotations, contracts and Member onboarding.
Maintaining accurate records and ensuring systems are kept up to date.
Identifying opportunities to improve processes and contribute to continuous service improvements.
Working collaboratively with colleagues to achieve team objectives and deliver outstanding member support.

Who We're Looking For

We're looking for someone who enjoys working in a fast-paced environment and takes pride in delivering an exceptional customer experience, alongside;

Experience in energy supply management, customer service or business development.
Excellent communication skills, both written and verbal, with an ability to build positive relationships with colleagues and Members.
Strong organisational and time management skills.
Outstanding attention to detail.
Confidence using Microsoft Office and digital systems.
The ability to manage multiple priorities while maintaining accuracy.
A proactive approach with excellent problem-solving skills, taking pride in your work.

Why work with us?

Salary: Up to £28,000 per annum, depending on experience

Hours: 37.5 per week, Monday to Friday

We believe in recognising the great work our people do and creating an environment where everyone can thrive, including offering:

8% employer pension contribution
26 days holiday per annum, plus bank holidays. This rises with each years’ service by an additional day, up to 4 extra days
Have your birthday off as an extra days holiday, if it falls on your working day
Free lunch daily from our onsite Café
AF Membership (giving discounts at hundreds of retailers and suppliers)
Life assurance (2 x salary)
Private Health Insurance (available as an optional employee‑paid benefit)
Discounted gym membership
Cycle to work scheme
Salary Sacrifice car scheme
Hybrid working (1 day working from home per week)
Free onsite parking

Pay: Up to £28,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Sick pay
Work from home

Ability to commute/relocate:

Norwich NR9 5BZ: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

Driving Licence (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service specialist energy jobs in hethersett, nfk

Customer Service Specialist - Energy

Customer Service Manager - Rackheath

Retail Customer Service

Service Technician

Service Technician

Sales Proposals Engineer

Assistant Store Manager

Senior Sales Executive - VW and Autonow

Yard Operative

Test & Commissioning Engineer

Fitter Welder

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