About us
Hancock Financial Planning Ltd is a small business in Morecambe LA4 4HL. We are rewarding and collaborative, and our goal is to continue to provide fantastic customer service to help and support to our customers.
Our work environment includes:
- Lively atmosphere
- Working in a small team
- Serving the local community
We have an exciting opportunity within Hancock Financial Planning Ltd at our Morecambe Agency of Yorkshire Building Society for a self-motivated Agency Customer Consultant who is a team player and will be passionate about delivering excellent service to our customers.
If you like people and enjoy delivering a high quality customer experience, you’ll enjoy working as an Agency Customer Consultant.
The role is part time on a 6 month fixed contract providing a minimum of 15 hours per week on a Monday, 9am - 4.30pm Tuesday 9am - 4.30pm and Saturday 9am - 12pm (2 in 4 Saturdays) although there will be the opportunity for additional hours to cover holidays/sickness.
What you'll be doing;
As an Agency Customer Consultant you will deliver an exceptional customer experience, whether you’re welcoming our customers in Agency or providing information on our products and services, you’ll always deliver an outstanding customer experience every step of the way making sure that what we do is always in our customer’s best interests.
The Knowledge & Skills you’ll have:
- A proven track record in delivering a fantastic customer experience.
- Previous experience of working in customer-facing sales environment.
- Experience of building strong relationships with your customers.
- Financial Services Industry knowledge (desirable, but not essential as training will be provided).
- Good administration & PC skills.
- Excellent team working skills.
- Fantastic communication skills both written and verbal.
- The ability to work with limited supervision.
- Excellent attention to detail.
- GCSE Maths & English
Why choose the YBS Group?
Our culture - No matter where you join us, you can be sure of professional, fun and supportive people to work with. We believe this is at the centre of what makes Yorkshire Building Society such a great place to be.
Our vision - Our vision is to be the most trusted provider of Financial Services in the UK. We strive to achieve this by delivering financial security and long-term value to our members along with exceptional service.
Our values - Our values are embedded into every aspect of life here. Even during our recruitment process, you can be rest assured that you’ll be treated in the same manner and go through the same steps as other applicants. And if you’re going through one of our Learning & Development programmes, we’ll ensure that you have support and guidance every step of the way.
The Yorkshire Building Society Group is an Equal Opportunities Employer.
Pay: From £13.20 per hour
Benefits:
Education:
- GCSE or equivalent (required)
Experience:
- customer service: 3 years (required)
Work Location: In person
