Job Description
Learning & Development Coordinator
Hours per week: 37 hours per week – predominantly Mon - Fri
Location: Includem Head Office, Glasgow - blended office-based/working from home. With some travel to other includem offices.
Reports to: Director of Service and Development
Line Management Responsibility: No direct reports
Financial Accountability: Low
Purpose of the Learning & Development Co-ordinator Role
The Learning & Development Coordinator will lead on the development, delivery and coordination of a workforce induction and development programme for Includem. They will ensure that the Includem workforce is equipped to deliver professional, quality services which adhere to national standards, supporting children, young people and their families. The post holder will analyse and evaluate development and training activity to evidence the direct impact to quality services for children, young people and their families and the professional development of our business. In addition, the role is required to work in partnership with internal and external sources to ensure that our teams are fully aware of legislation and best practice initiatives impacting the sector.
Key Activities & Tasks
- · Working with line managers, the coordinator will plan, schedule, deliver and evaluate a robust induction and workforce development programme.
Coordination Activities:
o Create access to and coordinate engagement with mandatory training courses as part of employee induction and ongoing development.
o Assist with the development of the Learning & Development strategy across the organisation.
o Liaise with external stakeholders and suppliers of Learning & Development services and products to ensure Includem offers and delivers optimum Learning & Development opportunities across the organisation
o Pursue and drive professional accreditation.
· Delivery Activities:
o Receive, coordinate and/or prepare materials for training sessions and workshops.
o Deliver training and workforce development sessions for staff.
o Design and deliver the full suite of Includem’s internal training.
Admin Activities:
o Track and report on all employee training activities
o Send out pre-work and post-work if applicable, and create and administer feedback surveys
o Send follow up notices to employees to confirm attendance to training programmes.
o Maintain all programmes and databases which capture Learning & Development information.
o Gather Learning & Development KPIs, reporting for HR Committee papers quarterly
· Other:
o Schedule and attend meetings with internal and external stakeholders where Learning & Development is the key activity/focus
o Maintain awareness with sector practice and legislative requirements to ensure training products and services are delivered effectively and timely.
o Attending forums, industry specific events, colleges & universities to showcase and educate about what includem delivers.
o Support tender submissions and implementation of new services with key learning and development information.
o Coordinate and manage qualification requirements in line with registration.
Development is the key activity/focus
- Assisting with the development of the Learning & Development strategy with the L&DBP
- Keeping up to date with industry and legislative requirements to ensure training products and services are delivered effectively and in time.
- Maintaining all programs and databases which capture Learning & Development information
- Liaise with external stakeholders and suppliers of Learning & Development services and products to ensure includem offers and delivers optimum Learning & Development opportunities across the organisation
- Assisting with the scoping, development and delivery of bespoke training programmes
- Gather Learning & Development KPIs, reporting for HR Committee papers quarterly
- Attending appropriate forums
- Managing registration and applications with Scottish Services Council, Disclosure Scotland and Volunteer Scotland
- Attending forums, industry specific events, collages & universities to showcase and educate about what includem delivers.
- Commitment to includem’s mission and principles.
Person Specification – Behaviours & Competencies
- · You will be educated to degree or CIPD Level 5 or have relevant skills and experience in a similar role
· Experience of working in the care/charity sector (preferred but not essential)
· Competence in understanding of multiple approaches to learning
· Proven experience in scoping, development and delivery of training materials to a wide and varied audience
· Knowledge of the Scottish Social Services Council (SSSC) and Disclosure Scotland (PVGs, Disclosures)
· Demonstrate ability to work at the highest levels of confidentiality and discretion
· A fresh and vibrant attitude to training development and service delivery
· An analytical approach - able to produce clear, meaningful reports
· Excellent and confident communicator
· Strong administrative skills
· Confident and practised in the use of online applications – Outlook, excel, word, powerpoint, Canva
· Experience of working collaboratively with internal and external colleagues
· Ability to engage and motivate others
· Resilient, flexible and adaptable, with ability to self-manage and work without supervision
Closing Date: 26th July 2026
Shortlisting: 29th July 2026
Individual interviews: 5th August 2026
Job Type: Full-time
Qualifications:
Degree Level (CIPD Level 5 ) or equivelent experience
Benefits:
- Company pension
- Employee discount
- On-site parking
- Sick pay
- Store discount
Application question(s):
- Have you been referred by someone from Includem? If so, who?
Language:
- Fluent English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Job Types: Permanent, Full-time
Pay: £35,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
- Work from home
Ability to commute/relocate:
- Glasgow G51 1PR: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have recent experience within the care sector
Language:
- English fluently (required)
Work authorisation:
- United Kingdom (required)
Willingness to travel:
Work Location: In person
