2nd line support Work, Jobs in Hucknall, Ntt (with Salaries)

Customer Support Specialist
TMS (Analysis) Ltd —Nottingham
- From £29,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- English
Quick apply
1d
2nd Line IT Technician
Sygnature Discovery —Nottingham
- Full-time
- Microsoft Access
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
4d
IT Support Technician
Elevate Technology Group —Nottingham
- £25,000 - £30,000 a year
- Microsoft Outlook
- Windows
- SharePoint
IT Service Desk Engineer Apprentice
QA Apprenticeships —Mansfield
- £19,000 a year
- Full-time
- No experience needed
- Windows
- IT
- Free parking
- Annual leave
Second Line Analyst
Computacenter —Nottingham
- Azure
- AWS
- Organisational skills
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows
ERP Specialist
Brush Group —Loughborough
- Hybrid work
- SQL
- Software development
- Employee assistance programme
- Life insurance

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2nd Line IT Technician
Sygnature Discovery —Nottingham
Oversee and manage users, computers, and groups in Active Directory (AD) and Microsoft 365 to ensure secure and efficient access control.
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4d
2nd Line IT Support Technician
DSM Group —Peterborough
You will provide remote and onsite support to a variety of business customers, assisting with escalated support tickets, infrastructure projects and day-to-day…
£30,000 - £34,000 a year
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Customer Support Specialist

TMS (Analysis) Ltd
Nottingham

Quick apply

Job details

Full-time
From £29,000 a year
1 day ago

Benefits

Company pension

Qualifications

Power BI
Driving Licence
Microsoft Outlook
Customer service
GCSE
English
Windows
Driving
Help desk

Full job description

We are a small but expanding company based in Nottingham. We are looking to recruit an exceptional customer support specialist to join our friendly team. You will be responsible for providing 1st and 2nd line application support for our software platform.
- Provide exceptional customer service to clients through phone, email, and on-line support
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Perform data entry tasks accurately and efficiently
- Upsell products or services to customers when appropriate
- Analyse customer needs and recommend appropriate solutions
- Maintain a high level of product knowledge to effectively address customer inquiries
- Any experience in the commercial transport industry would be highly desirable but not essential as full training will be provided.

Required Skills:

Excellent telephone manner
Excellent communications and literacy skills
Previous experience of providing helpdesk or call centre service
Ability to develop good working relationships with colleagues and customers
Work independently and as part of a team
Accuracy and attention to detail is essential
Excellent knowledge of Windows operating systems (Windows, 7, 8, 10 and 11)
Experience and excellent ability using Excel, Power BI, Word, Outlook etc)

Please note, we are unable to respond to all candidates. If you have not received a response within 5 working days of forwarding your CV to us, then unfortunately you have been unsuccessful on this occasion.

This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on business needs.

Please submit your CV highlighting your relevant experience for consideration.

Job Type: Full-time

Pay: From £29,000.00 per year

Benefits:

Company pension

Education:

GCSE or equivalent (preferred)

Experience:

customer service: 2 years (preferred)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Quick apply

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2nd line support jobs in hucknall, ntt

Customer Support Specialist

2nd Line IT Technician

IT Support Technician

IT Service Desk Engineer Apprentice

Second Line Analyst

IT Operations Support Analyst

ERP Specialist

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