Are you a passionate housing leader with a strong background in lettings, allocations and tenancy management?
Do you thrive on helping people find the right home, improving the customer journey and ensuring homes are let quickly and effectively?
We're looking for a Neighbourhood Team Leader with significant experience in social housing lettings, allocations and tenancy services who is passionate about delivering exceptional customer outcomes and creating places to be proud of.
As a dynamic and enthusiastic leader, you will play a key role in ensuring our homes are let efficiently, void turnaround performance is maximised, and customers receive a seamless service from application through to tenancy commencement.
As a Neighbourhood Team Leader, you will support, coach, motivate and manage a team of Neighbourhood Officers and Allocations Officers, with a particular focus on the effective delivery of lettings, allocations, tenancy sign-ups and void performance.
You will work collaboratively with internal teams and external partners to minimise void loss, maximise occupancy, provide excellent applicant and tenant experiences, and ensure homes are allocated fairly and efficiently.
Why join LHP?
We’re more than a housing provider — we’re a purpose ‑ driven team that cares deeply about our customers, our communities, and each other.
Alongside a salary of £36,186, you’ll enjoy a fantastic range of benefits: -
An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies.
� Discounted shopping vouchers.
A brilliant salary sacrifices pension scheme — with up to 12% employer contribution.
32 days’ holiday (including bank holidays), increasing annually for your first five years.
Opportunities to earn extra leave for full attendance, plus buy/sell options.
Access to Mental Health First Aiders across the business.
â� You’ll also join a positive team culture where your development is a priority and your ideas are valued.
Where I’d work:
This is a community-focused leadership role with a significant presence across our Grimsby or Boston neighbourhoods. You will be expected to spend much of your time visible within our communities, supporting and coaching Neighbourhood and Allocations Officers, building relationships with customers and partners, and taking an active role in addressing local issues and improving neighbourhood outcomes.
While the role is primarily based within our communities, you’ll have the autonomy to manage your own diary and the flexibility to work from locations that best support you and your objectives. O ccasional travel to other locations across Lincolnshire will be required to support operational needs and wider organisational objectives.
What skills, attributes and experience will I need as a Neighbourhood Team Leader?
The most important thing we look for is your attitude and values. We want someone who: - Builds trust through openness and accountability - Treats every customer with dignity and respect - Works collaboratively with colleagues and partners - Shows genuine empathy and understands different perspectives
If you care about helping people and you’re willing to learn, we’ll support you to build the rest.
It would be great if you also bring:
- A proven ability to deliver excellent performance through people, driving results across lettings, allocations and tenancy services.
- Experience within the social housing sector, particularly within allocations, lettings, tenancy management or housing operations.
- Knowledge and experience of allocation schemes, lettings processes, tenancy sign-ups, choice-based lettings and void management.
- Understanding of housing legislation, regulatory requirements and best practice relating to allocations, lettings, tenancy management and safeguarding.
- Experience of using performance data and KPIs to improve service outcomes, reduce void loss and increase customer satisfaction.
- Experience of managing performance and supporting colleagues through coaching, development and formal HR processes where required.
- Strong partnership working skills, with the ability to build effective relationships with local authorities, support agencies and internal stakeholders.
- Excellent communication skills, with the ability to engage confidently with customers, colleagues and partner organisations in a variety of settings.
- Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines in a fast-paced environment.
Ability to drive and have access to a vehicle.
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It would be even better if you had:
- Proven experience of leading teams within a lettings, allocations, tenancy management or housing services environment.
- A successful track record of improving lettings performance, reducing void turnaround times and delivering excellent customer outcomes.
- Experience of managing housing registers, nominations agreements and complex allocations cases.
- Experience of conducting appraisals, one-to-ones, coaching conversations and team meetings.
- Knowledge of Choice Based Lettings (CBL) systems and allocation policies.
A professional qualification in Housing, Housing Management or Customer Services (e.g. CIH Level 4 or above).
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What will a typical week be like as a Neighbourhood Team Leader?
As a Neighbourhood Team Leader your week will be varied, fast-paced and customer-focused, with a strong emphasis on lettings and tenancy management. A typical week could include:
- Leading team meetings to review lettings performance, allocations activity, void turnaround times and customer priorities.
- Monitoring key performance indicators relating to lettings, voids, tenancy sign-ups, tenancy sustainment and customer satisfaction.
- Supporting and coaching Allocations and Neighbourhood Officers to deliver a high-quality lettings and tenancy management service.
- Reviewing available properties and ensuring homes are marketed, allocated and let as efficiently as possible.
- Working closely with Repairs, Assets and Compliance teams to minimise void periods and maximise rental income.
- Overseeing complex allocations, transfers and sensitive rehousing cases, ensuring decisions are fair, transparent and compliant.
- Conducting tenancy visits and supporting customers to establish and sustain successful tenancies.
- Investigating and resolving tenancy management issues, including breaches of tenancy, customer complaints and neighbourhood concerns.
- Undertaking regular one-to-one meetings, coaching sessions and performance reviews with team members.
- Analysing demand, lettings trends and local housing needs to identify opportunities for service improvement.
- Working with local authorities, support agencies and community partners to support vulnerable customers and successful tenancy outcomes.
Ensuring customer enquiries, applications and requests are managed promptly, professionally and in line with service standards.
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This opportunity has become available following the promotion of Helen Bell, who joined LHP as a Customer Contact Centre Advisor and has since progressed through several roles, most recently stepping into a Neighbourhoods Manager position. Her career journey highlights the strong culture of development and progression at LHP. If you're looking to grow your skills and build a rewarding career, you'll be joining a supportive team that is dedicated to helping its people succeed.
How to Apply
If this opportunity sounds like the perfect fit for you, we'd love to hear from you. Please submit your CV together with a brief cover letter outlining why you're the ideal candidate and what you would bring to the role.
Interviews will take place on 6th August, applicants will need to be available to attend a face-to-face interview in Boston on this date
Finally some key Information
At Lincolnshire Housing Partnership , we’re committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates.
It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at [email protected] for a friendly chat
Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities.
To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process
All offers of Employment is subject to a DBS Check and Satisfactory References
