Contact centre customer success manager Work, Jobs in Kingston Upon Thames, Eng (with Salaries)

Salesforce Centre of Excellence (CoE) Lead
Department for Energy Security & Net Zero —London
- £62,595 - £69,765 a year
- Part-time
- Hybrid work
- Salesforce
- Presentation skills
- Product management
- Annual leave
- Employee discount
8d
Strategic Customer Success Manager
Smartnumbers —London
- £60,000 a year
- Hybrid work
- Presentation skills
- Bachelor's degree
- Machine learning
- Annual leave
- Life insurance
Quick apply
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
14d
Operational Sales Manager (Outbound Contact Centre Team - Retail)
Allwyn UK —Watford
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Senior CRM Campaign Executive
Allwyn UK —Watford
- £36,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Management
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Omnichannel Engagement Manager
CSL Vifor —Maidenhead
- Full-time
- CRM software
- Analysis skills
- Project management
Contact Centre Team Manager - 12 Month FTC (Maternity Cover)
Allwyn UK —Watford
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Client Service Manager, Gen-Merch Operations
Circana UK —London
- Hybrid work
- Merchandising
- English
- Bachelor's degree
Quick apply
Client Service Manager, Gen-Merch Operations
Circana —London
- Full-time
- Merchandising
- English
- Bachelor's degree
AI Product Manager - Justice AI Unit
Ministry of Justice —London
- £60,001 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- AI
- Annual leave
- Employee discount
1d
Customer Success Manager
Nice —London
- Computer Science
- Microsoft Office
- SQL
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Dartford
- Full-time
- Management
- Bachelor's degree
- Leadership
Senior Project Manager
NPL —Teddington
- Hybrid work
- PMP
- Analysis skills
- SharePoint
Customer Service Manager
Chambers Waste Management PLC —Guildford
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
Quick apply
11d
Global CRM & Retention Manager
Scott Dunn —London
- Hybrid work
- Analysis skills
- Presentation skills
- IT
- Annual leave
- Employee discount
5h
Customer Insights & Discovery Enablement Lead
London Stock Exchange Group —London
- Full-time
- Bachelor's degree
- Product management
- Psychology
CSS Programme Manager (Service Owner)
Roke —Woking
- Full-time
- Project management
- Travel
- Business
Project Manager
NPL —Teddington
- Hybrid work
- PMP
- Analysis skills
- Communication skills
Senior Server and Storage Specialist - Permanent
Kingston University —Kingston upon Thames
- £50,160 - £59,306 a year
- Call to connect
- AWS
- University
- IT
3d
GTM Campaign Planner (FTC)
Allwyn UK —Watford
- Hybrid work
- Project management
- Communication skills
- Marketing
- Annual leave
- Employee assistance programme
Quick apply

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Salesforce Centre of Excellence (CoE) Lead

Department for Energy Security & Net Zero -
London

Apply Now

Job details

Permanent | Part-time | Full-time
£62,595 - £69,765 a year
8 days ago

Benefits

Annual leave
Company pension
Employee discount
Childcare

Qualifications

Salesforce
Presentation skills
Product management
Leadership
Communication skills

Full job description

Details

Reference number

470139

Salary

£56,900 - £69,765

National: £56,900 - £64,510 London: £62,595 - £69,765 (pro-rata for part-time hours)

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Grade 7

Contract type

Permanent

Business area

DESNZ - Integrated Corporate Services - Digital

Type of role

Digital

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Birmingham, Bristol, Cardiff, Darlington, Edinburgh, London, Salford

About the job

Job summary

The Integrated Corporate Services (ICS) is a shared corporate service. It provides corporate services (HR, Finance, Digital, Commercial, Security and Estates) across the Department for Energy Security & Net Zero (DESNZ) and the Department for Science, Innovation & Technology (DSIT).

Our team of over 400 professionals will be leading the way in how these functions will be delivered in the future. Our ambition is to be the leading provider of integrated corporate services for government and set the standard for quality, efficiency, and innovation in our field.

We offer great working benefits including a world-class pension, flexible working options and a career where your learning and development is taken seriously. We are enormously proud to be a Disability Confident Leader employer. We support candidates with adjustments throughout our recruitment process. Information about disability confidence and just some examples of the adjustments that you can request can be found in the reasonable adjustment section below.

Find Out More

You can also follow our LinkedIn Careers Page: https://www.linkedin.com/showcase/desnz-careers/

Job description

Join ICS Digital, where innovation meets expertise to create digital solutions. We are a cohesive digital community who work in the open, solving problems together and fostering a culture of transparency and collaboration. Our commitment to user-focused design and data-driven decision-making ensures that we deliver accessible services tailored to the needs of our customers.

We are looking for a Salesforce Centre of Excellence Lead to lead the governance, evolution, and adoption of our Salesforce capability.
Salesforce is becoming an increasingly important part of our technology landscape, supporting core business processes, service delivery, and operational teams.

This role will be accountable for the Salesforce Centre of Excellence, ensuring we invest in the right capabilities, provide appropriate governance and control, and create a scalable operating model that supports both delivery and long-term platform health.

Visit our blog to learn more about us and our work: https://icsdigital.blog.gov.uk/

To find out more about the Government Digital & Data profession visit: https://dsit.pagetiger.com/bzwfhzv/1

Person specification

CoE Vision & Strategy:

Maintain the vision, purpose, and value proposition for the Salesforce Centre of Excellence
Establish Salesforce as a strategic platform rather than a series of disconnected projects
Translate organisational strategy into a clear Salesforce platform direction and multi-year roadmap
Champion the Salesforce capability internally and build confidence in the CoE model

Governance & Operating Model:

Own the operating model for the Salesforce Centre of Excellence
Maintain clear governance, decision-making forums, and working groups
Own the standards and guardrails for solution design, development, release, support, and change

Roadmap & Prioritisation:

Own and maintain the Salesforce platform roadmap
Establish and run a transparent prioritisation framework for Salesforce demand
Balance investment across:
- Platform capability and sustainability
- Business change and feature delivery
- Governance, controls, and technical improvement
- Adoption, enablement, and service improvement
Make trade-offs visible and understood across stakeholders

Standards, Quality & Platform Health:

Maintain standards for configuration, customisation, integration, release management, environments, support, and documentation
Ensure consistency and quality across all Salesforce work, whether delivered internally or through suppliers
Drive reduction in duplication, unmanaged customisation, and technical debt
Promote reuse, simplicity, and long-term maintainability across the platform

You will also be responsible for Supplier & Delivery Oversight, Adoption & User Experience and Metrics & Value Tracking.

The above responsibilities are not exhaustive, and the post holders may be required to undertake some additional tasks not listed above, within the remit of their grade, to support the team.

Essential Criteria

Proven leadership experience in platform governance, product leadership, or enterprise capability management
Strong experience working with Salesforce or a comparable enterprise platform
Experience establishing and maintaining governance, standards, and operating models across multiple teams
Strong prioritisation and stakeholder management skills
Experience managing demand in a complex environment with competing priorities
Ability to make trade-offs and challenge demand constructively
Excellent communication, leadership, and influencing skills

Desirable Criteria

Experience establishing or leading a Centre of Excellence or similar platform function
Experience managing third-party suppliers and delivery partners
Experience working across product, architecture, engineering, and delivery teams
Experience improving platform maturity, control, and long-term sustainability

It is unusual that all candidates will meet all the desirable criteria. If your skills and experience look slightly different from what we have identified and you think you can bring value to the Salesforce Centre of Excellence Lead role and the team, we strongly encourage you to apply. We'd love to hear from you!

Behaviours

We'll assess you against these behaviours during the selection process:

Leadership
Managing a Quality Service
Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

Product management - Level: Expert

Benefits

Alongside your salary of £56,900, Department for Energy Security & Net Zero contributes £16,483 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

The Department for Energy Security and Net Zero offers a competitive mix of benefits including:

A culture of flexible working, such as job sharing, homeworking and compressed hours.
Automatic enrolment into the Civil Service Pension Scheme, with an employer contribution of 28.97%.
A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.
An extensive range of learning & professional development opportunities, which all staff are actively encouraged to pursue.
Access to a range of retail, travel and lifestyle employee discounts.
A hybrid office/home based working model where staff will spend a norm of 40-60% of their time in the office (minimum of 40%) over a month with flex dependent on balancing business and individual need.

Office attendance

The Department operates a discretionary hybrid working policy, which provides for a combination of working hours from your place of work and from your home in the UK. The current expectation for staff is to attend the office or non-home-based location for 40-60% of the time over the accounting period.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

After submission of the first stage of your application you will be invited to complete a Civil Service Verbal Test and a Civil Service Work Strengths Test. If you successfully pass the test, you will be invited to complete the final stage of the application.

Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 20th July 2026. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.

There will be maintenance for online tests on Sunday, 19th July. This means you will be unable to access the online tests between:

BST (London) 4pm-7pm
ET (US Eastern) 11am-2pm

Your progress will be saved, and you will be able to continue once the tests are available again.

As part of the application process you will be asked to complete a CV and personal statement.

Further details around what this will entail are listed on the application form.

Please use your personal statement (in no more than 500 words) to describe how your past experience relate to the essential criteria outlined in this job description, focusing on your most recent career history.

Applications will be sifted on CV and personal statement.

In the event of a large number of applicants, applications will be sifted on the personal statement only.

Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

The interview will consist of behaviour and technical questions.

Interviewees will be asked to deliver a presentation; further details will be provided nearer the time.

The link to the technical/professional competency framework that candidates will be assessed against, for their reference: https://ddat-capability-framework.service.gov.uk/role/product-manager

Sift and interview dates to be confirmed.

Further Information

Reasonable Adjustment

We are proud to be a disability confident leader and we welcome applications from disabled candidates and candidates with long-term conditions.

Information about the Disability Confident Scheme (DCS) and some examples of adjustments that we offer to disabled candidates and candidates with long-term health conditions during our recruitment process can be found in our DESNZ Candidate Guidance. A DESNZ Plain Text Version of the guidance is also available.

We encourage candidates to discuss their adjustment needs by emailing the job contact which can be found under the contact point for applicants section.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

If successful and transferring from another Government Department a criminal record check may be carried out.

New entrants are expected to join on the minimum of the pay band.

A location based reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.

Candidates who meet the minimum benchmark may be placed on a Reserve List for consideration for similar roles, including those at a lower grade. Candidates who narrowly miss the benchmark and are not placed on the Reserve List may still be considered for an offer in a similar role at a lower grade.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

Any move to the Department for Energy, Security and Net Zero from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

DESNZ does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home).

DESNZ cannot offer Visa sponsorship to candidates through this campaign.

DESNZ holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email [email protected]

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : People & Development Team
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance [email protected]. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click here to visit Civil Service Commission/Complaints

Apply Now

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Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information