Guest service manager Work, Jobs in Knutsford, Chs (with Salaries)

Guest Experience Manager
Forest Holidays —Frodsham
- Up to £40,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick apply
5d
Meetings and Events Operations Manager
FAIRMONT —Knutsford
- Full-time
- Hospitality
- English
- Hotel
Quick apply
Part Time Front of House Receptionist
Clare's Space Boutique Health Club (CPASE) —Knutsford
- Overtime
- CRM software
- Microsoft Outlook
- Social media management
- Free parking
- Gym membership
Quick apply
10d
People and Culture Manager
FAIRMONT —Knutsford
- Full-time
- English
- Hotel
- Human resources
Quick apply
Front Office Supervisor
FAIRMONT —Knutsford
- Full-time
- Hospitality
- Hotel
- Supervising experience
Quick apply
Restaurant Assistant Manager - Gordon Ramsay at The Mere
FAIRMONT —Knutsford
- Full-time
- Hospitality
- English
- In-person
Quick apply
Restaurant Supervisor - Gordon Ramsay at The Mere
FAIRMONT —Knutsford
- Full-time
- Hospitality
- English
- In-person
Quick apply
Live-in Or Live Out General Manager
The Bulls Head Marple —Marple
- £36,000 - £43,000 a year
- Hospitality
- Bar
- Management
- Flexitime
- Employee discount
Quick apply
Assistant Club Lounge Manager
FAIRMONT —Knutsford
- Full-time
- Hospitality
- Bar
- English
Quick apply
Team Manager - Customer Solutions Team
ClearScore Technology Limited —Manchester
- £55,000 - £65,000 a year
- Hybrid work
- Sales
- Customer service
- Supervising experience
- Annual leave
- Flexible schedule
Client Development Manager
Sykes Holiday Cottages —Chester
- Up to £50,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Contracts
Quick apply
Golf Services - Operations Assistant
FAIRMONT —Knutsford
- Full-time
- Hospitality
- In-person
- Guest services
Quick apply
Head Bar Person - Gordon Ramsay at The Mere
FAIRMONT —Knutsford
- Full-time
- Bar
- Supervising experience
- In-person
Quick apply
Bars Manager
FAIRMONT —Knutsford
- Full-time
- Hospitality
- Bar
- English
Quick apply
12d
Night Manager
FAIRMONT —Knutsford
- Full-time
- Hospitality
- English
- Microsoft Office
Quick apply
Meetings & Events Floor Manager
FAIRMONT —Knutsford
- Full-time
- Hospitality
- Bar
- English
Quick apply
Meeting & Event Operations Manager
Village Hotels - Cheadle —Cheadle
- Full-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
4d
Food and Beverage Manager
Mere Court Hotel —Knutsford
- £24,420 - £35,000 a year
- Full-time
- Hospitality
- Culinary experience
- Restaurant management
- Employee discount
Quick apply
6d
Service Desk Manager
Evolve BG Ltd —Wigan
- £50,000 a year
- Leadership
- Communication skills
Quick apply
13d
Race Day and Event Retail Supervisor/Manager
Chester Race Company —Chester
- £17.78 - £21.10 an hour
- Weekend availability
- Bar
- Management
- Hotel
- Annual leave
Quick apply
6d

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Guest Experience Manager

Forest Holidays -
Frodsham

Quick apply

Job details

Full-time
Up to £40,000 a year
5 days ago

Benefits

Company pension
Employee discount
Paid volunteer time

Qualifications

Driving Licence
Management
Customer service
Microsoft Office
Organisational skills
IT
Leadership
Communication skills

Full job description

A chance to lead, inspire, and deliver magical guest experiences in one of the UK’s most enchanting holiday destinations

Location: Delamere (Cheshire)
Salary: Up to £40,000 per annum
Working Hours: Full-time, 40 hours per week
Days of Work: Shifts vary Monday to Sunday on a rolling rota.

We have an exciting opportunity for a Guest Experience Manager to join our passionate team at Delamere. Work in one of the UK’s most stunning woodland locations, developing your skills while leading a team that provides outstanding service and sparkling-clean cabins for our guests. Our cabins at Delamere are tucked away in the largest woodland area in Cheshire. A peaceful escape under starry skies, surrounded by nature and designed to help guests unwind, recharge, and reconnect.

This is more than a management role - it’s your chance to lead, inspire, and bring the magic of our Forest Retreat to life every day.

Discover the Guest Experience Manager role:
As our Guest Experience Manager, you’ll take overall ownership of guest experience standards across the Retreat. Leading both Front and Back of House teams, you’ll ensure every guest interaction is memorable and every operational KPI is met. As a key member of the Senior Management Team, you’ll deputise for the General Manager when required, maintaining consistently high performance and service excellence across the location.

Your Responsibilities:
✨ Guest Experience

Deliver a seamless and exceptional guest journey from arrival to departure
Engage with guests, gather feedback, and resolve issues proactively
Lead service recovery and implement improvements based on reviews

️ Food & Beverage Operations

Oversee all F&B operations, ensuring top-quality service and standards
Drive revenue through upselling, cross-selling, and cost management
Manage stock, suppliers, and outlet performance

Revenue & Commercial Performance

Support revenue targets and budgets
Identify new revenue opportunities and growth initiatives
Monitor daily performance across accommodation, F&B, and activities

Team Leadership & Development

Lead, motivate, and develop F&B and Ranger teams
Influence a positive, service-focused team culture
Manage staffing, recruitment, training, and performance

Ranger & Activities Management

Oversee Ranger-led experiences, ensuring engagement and safety
Optimise activity schedules and monitor participation

Operations & Duty Management

Act as Duty Manager when required
Handle operational challenges, guest issues, and emergencies
Maintain visible leadership and cross-department coordination

Reporting & Strategy

Analyse guest, F&B, and activity performance to drive improvements
Support strategic planning and identify new growth opportunities

Your Skills & Experience:
We’re looking for a dynamic, hands-on leader who thrives on creating extraordinary guest experiences. You’ll bring energy, enthusiasm, and a genuine passion for hospitality, inspiring your team to deliver excellence every day.

✅ Full UK driving license and access to a vehicle
✅Senior management experience, ideally overseeing large operational teams
✅Strong leadership, planning, and organisational skills
✅ A genuine passion for delivering exceptional guest experiences
✅ Proven customer service management experience.
✅ Outstanding communication and relationship-building skills
✅Strong commercial awareness and problem-solving ability
✅ IT literate – MS Office & databases
✅ Ability to work collaboratively, under pressure, and influence at all levels

Why Forest Holidays?

We’re not your typical hospitality business. We create memorable stays in beautiful forest locations while protecting and conserving the land around us. With over 800 colleagues across the UK, we’re passionate about sustainability, wellbeing and helping people reconnect with nature.

What You’ll Get

✨ 31 days holiday (including bank holidays), plus extra with long service
Annual bonus linked to customer service performance
Enhanced maternity & paternity pay
Subsidised meals while on shift
Discounted Forest Holidays and Sykes Cottages breaks for you, friends & family
One paid volunteering day each year
Pension scheme, life assurance & health cash plan
Long service awards, wellbeing events & team celebrations
️ Hundreds of retail discounts across top UK brands

At Forest Holidays, we believe in creating an inclusive workplace where everyone feels welcome. If you need any adjustments during the recruitment process, we’ll be happy to support you.

Please note: If successful in the role, any job offer will be subject to pre-employment checks, including a basic criminal record check.

If you’re ready to create unforgettable moments for every guest and lead a team that makes memorable holidays happen, apply now.

Quick apply

Refine Your Search

guest service manager jobs in knutsford, chs

Guest Experience Manager

Meetings and Events Operations Manager

Part Time Front of House Receptionist

People and Culture Manager

Front Office Supervisor

Restaurant Assistant Manager - Gordon Ramsay at The Mere

Restaurant Supervisor - Gordon Ramsay at The Mere

Live-in Or Live Out General Manager

Assistant Club Lounge Manager

Team Manager - Customer Solutions Team

Client Development Manager

Golf Services - Operations Assistant

Head Bar Person - Gordon Ramsay at The Mere

Bars Manager

Night Manager

Meetings & Events Floor Manager

Meeting & Event Operations Manager

Food and Beverage Manager

Service Desk Manager

Race Day and Event Retail Supervisor/Manager

I want to receive the latest job alerts for guest service manager in knutsford, chs

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