Front office manager Work, Jobs in Lancing, Wsx (with Salaries)

Front Office Manager
Brighton Harbour Hotel —Brighton
- £30,000 - £34,000 a year
- Full-time
- Hotel
- Front desk
- Leadership
Quick apply
Office Co-ordinator - Bramber Primary
WSCC —Worthing
- £11,488.42 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
Hotel Manager
Square Townhouse —Brighton and Hove
- Up to £45,000 a year
- Weekend availability
- Hospitality
- Bar
- Microsoft Outlook
Quick apply
18h
Community Manager
Freedom Works Ltd —Crawley
- £26,436 - £27,000 a year
- Weekend availability
- Customer service
- Administrative experience
- Supervising experience
- Sick pay
Quick apply
Receptionist
Mercure Brighton Seafront Hotel —Brighton
- Full-time
- Microsoft Office
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
6d
Costa Coffee Store Manager
Goldex Investments Group Ltd —East Grinstead
- Full-time
- Management
- Customer service
- Communication skills
- Employee discount
- Referral programme
Quick apply
13d
Night Manager
Crowne Plaza London Gatwick Airport —Crawley
- Full-time
- Hospitality
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Guest Service Manager (Nights)
Courtyard by Marriott London Gatwick —Horley
- £28,017 a year
- Weekend availability
- Hotel
- Guest services
- Leadership
- Employee discount
Quick apply

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Front Office Manager

Brighton Harbour Hotel -
Brighton

Quick apply

Job details

Full-time
£30,000 - £34,000 a year

Qualifications

Complaint handling
Front desk
Leadership
Communication skills

Full job description

Overview

The Front Office Manager is responsible for leading the reception and guest relations team, ensuring a seamless guest journey from arrival to departure. This role is hands on, operational, and guest focused, with accountability for service standards, team performance, and front office financial controls.

You’ll play a key role in driving guest satisfaction, resolving issues in real time, and maintaining strong communication across all hotel departments.

Key Responsibilities Guest Experience & Service Delivery

Lead the front office team to deliver a warm, efficient, and personalised guest experience
Handle escalated guest complaints, ensuring timely resolution and appropriate service recovery
Monitor guest feedback (including online reviews and internal platforms) and implement improvements
Ensure clear and consistent communication of hotel facilities, including spa access, pricing, and availability

Operations Management

Oversee daily front office operations, including check ins, check outs, room allocations, and billing
Ensure all reservations, payments, and pre authorisations are handled accurately
Maintain strong control over cash handling, deposits, and financial procedures
Work closely with housekeeping, maintenance, and F and B to ensure smooth day to day operations

Team Leadership & Development

Lead, coach, and develop the reception and guest relations team
Set clear expectations and hold the team accountable for performance and standards
Manage rotas, holidays, and staffing levels in line with business needs
Conduct regular training, including complaint handling and service standards
Address performance issues promptly, including disciplinary processes where required

Revenue & Commercial Awareness

Maximise room revenue through effective room allocation and upselling
Ensure rate and availability strategies are followed and communicated
Monitor no shows, cancellations, and payment compliance

Systems & Administration

Ensure accurate use of Opera PMS, including reservations, billing, and guest profiles
Maintain clear and detailed guest notes and handovers
Produce and review reports related to performance, revenue, and guest feedback

Standards & Compliance

Ensure all front office procedures comply with company policies and legal requirements
Maintain a strong presence at reception during peak periods
Support Duty Manager shifts as required, including handling incidents and emergencies

What We’re Looking For

Proven experience in a Front Office or Reception Manager role within a busy hotel
Strong leadership skills with the ability to manage performance and drive accountability
Excellent communication and complaint handling skills
Strong attention to detail, particularly around financial controls and systems
Confident using Opera PMS or similar hotel systems
Commercial awareness and a proactive, problem solving mindset

What Success Looks Like

Consistently high guest satisfaction scores and reduced complaints
A well trained, reliable, and accountable front office team
Smooth daily operations with minimal errors in billing or guest handling
Strong collaboration with other departments
Clear, professional communication both internally and with guests

INDMANAGE

Quick apply

Refine Your Search

front office manager jobs in lancing, wsx

Front Office Manager

Office Co-ordinator - Bramber Primary

Hotel Manager

Community Manager

Receptionist

Costa Coffee Store Manager

Night Manager

Guest Service Manager (Nights)

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