Role Details
Job Title:
Host/Hostess
Reports to:
Head Chef
Job Overview: (Note - In addition to these functions, employees are required to carry out such duties as may reasonably be required)
· To provide additional service to our Ladies & Gentlemen both prior to and during mealtimes whilst maintaining the dining rooms to the highest of standards, setting up for service and welcoming our Ladies & Gentlemen into our dining rooms.
Responsibilities and Duties of the Job
Role-specific Duties:
The Host/Hostess responsibilities include but are not limited to the following:
· To Serve meals and beverages as required
· To lay dining rooms to Silver Service standard promptly prior to and following meals
· Ensure that condiments have been replenished daily and offered to all Ladies & Gentlemen dining
· Take menu choices from Ladies & Gentlemen ensuring that each is afforded choice
· To assist Ladies & Gentlemen during meal service as required
· Immediately following meals, you may be required to assist Ladies & Gentlemen to move into the lounge areas and ensure that they are comfortable.
· To understand and keep knowledge up to date to allow the preparation of drinks which may be modified and specific to our Ladies & Gentlemen’s dietary requirements (considering allergies, textures and consistencies)
· Report symptoms of poor nutrition and dehydration to management
· Understand how to get up to date information on residents that need to gain or lose weight, and understand how you can support this
· Maintain high standards of hygiene and appearance adhering to company policies and procedures, including HACCP (Hazard Analysis & Critical Control Point), COSHH (Control of Substances Hazardous to Health), Health & Safety and Welfare policies & procedures.
· Maintain accurate, in the moment records
· Deliver fresh water and glassware to individual rooms
· Promptly serve meals to residents’ rooms when required to do so. Trays must be laid up to include serviettes, condiments and cutlery. All food should be served with a plate cover.
· Ensure that all beverages (hot or cold) are served in appropriate vessels (fruit juices from cartons to jugs)
· Be prepared to undertake any aspect of non-care duties as requested, for example supporting with resident activities and responding to resident needs when it comes to your attention.
· Monitor fridges, equipment and stock in the satellite kitchens, and monitor and promote stock rotation.
· Maintain accurate records related to ‘Hot Holding’ and fridge temperature in accordance with regulations and legal requirements.
Responsibilities and Duties of the Job
Working with Others:
· You are required to be respectful and courteous when dealing with staff, relatives, and other public and professional people internal and external to Glenburnie Lodge Care Community
· Develop effective working relationships with other employees within the service
· Work in cooperation with members of the multidisciplinary teams to maximise opportunities for people in the service
· Assist in the maintenance of a safe and healthy working environment by ensuring adherence to Glenburnie Lodge Health & Safety and Welfare policies and procedures including the reporting of accidents.
Other Duties:
Other duties and responsibilities to be undertaken may include any (or all) of the items in the following list:
· Seek opportunities for personal and professional growth
· Ensure that GDPR (General Data Protection Regulation) and company policy on confidentiality is upheld.
· You have a duty of care to whistle blow if you witness bad practice or harm to a resident or a colleague within the care home. Where possible and appropriate in the first instance, discuss your concern with your Line Manager or Home Director.
Personal and Professional Development:
· Attend statutory training and any other training as directed by management
· Obtain the relevant qualification commensurate with the role
Company Values
To provide high-quality care to the local population and beyond, meeting individual care and support needs in an appropriate environment by good leadership and a workforce with the skills, knowledge and resource to meet the highest standards. Our aims are:
1. To deliver quality care based on the needs of Ladies and Gentlemen
2. To treat all Ladies and Gentlemen equally whilst valuing their differences and respecting their human rights
3. To safeguard Ladies and Gentlemen from all forms of abuse whilst respecting their decisions
4. To provide access to information through a range of formats and aids including advocates where required
5. To involve Ladies and Gentlemen seeking feedback including complaints, compliments and ideas to improve the service
6. To ensure we recruit and retain the right staff and maintain and improve their skills through the right training
7. To act immediately to understand, respond to and learn from incidents through established systems
8. To deliver compassionate care that promotes Ladies and Gentlemen's dignity, respecting their needs, wishes and expectations
Job Type: Full-time
Pay: £13.45 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Flexible language requirement:
Experience:
- Hospitality: 1 year (preferred)
Work Location: In person
