Service advisor/administration assistant Work, Jobs in Llangollen, Den (with Salaries)

Service Advisor/Administration Assistant
Collins Motor Care Ltd —Chester
- £10.85 - £12.71 an hour
- Part-time
- Customer service
- In-person
- Cash handling
Quick apply
18h

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Service Advisor/Administration Assistant

Collins Motor Care Ltd
Chester

Quick apply

Job details

Part-time
£10.85 - £12.71 an hour
18 hours ago

Benefits

On-site parking

Qualifications

Customer service
GCSE
Upselling
Cash handling
Communication skills

Full job description

Job Summary
We are seeking a dynamic and motivated Service Advisor/Administration Assistant to join our automotive team. In this dual role, you will be the vital link between our valued customers and our skilled technicians, ensuring a seamless service experience from start to finish. Your energetic approach will help drive customer satisfaction, manage administrative tasks efficiently, and support the overall operations of our family run business. If you thrive in a fast-paced environment, possess a passion for automotive technology, and excel in customer service, this is the perfect opportunity to accelerate your career in the automotive industry.

Duties

Greet customers warmly and professionally, establishing a positive rapport to understand their vehicle concerns and service needs
Schedule service appointments and coordinate with technicians to ensure timely vehicle repairs and maintenance
Provide detailed explanations of recommended services, including auto diagnostics, oil changes, brake repairs, transmissions, suspension work, tire services, diesel engine repairs, shocks & struts, alignments, air brake systems, and auto body repairs
Prepare accurate estimates for repairs using auto estimating software and communicate costs clearly to customers
Upsell additional services or maintenance based on vehicle inspection findings to enhance customer value.
Write detailed service reports and maintain comprehensive service writing records
Handle cash transactions accurately and process payments securely
Manage dealership administrative tasks such as filing documents, updating customer records, and maintaining workshop logs
Collaborate with mechanics and service technicians to ensure all repairs meet quality standards and customer expectations

Skills

Excellent customer service skills with a friendly yet professional demeanor
Ability to handle cash transactions accurately while maintaining confidentiality
Ability to manage multiple tasks efficiently in a busy environment
Exceptional communication skills for liaising between customers and technical staff
You’ll have previous administration experience, strong organisation and communication skills
Great attention to detail, and a proactive approach.
You’ll have a good standard of general education and be confident using the databases.

Experience is preferred although not essential as all training will be given. Hours of work are Monday, Tuesday and Friday from 9am to 5pm with half an hour for lunch. You need to be flexible with days to cover for holidays and would at times need to work full time from 8am.

Job Type: Part-time

Pay: £10.85-£12.71 per hour

Benefits:

On-site parking

Work Location: In person

Quick apply

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Service Advisor/Administration Assistant

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