Communications Officer
Salary: £41,484 + excellent benefits
Location: Wooburn Green, High Wycombe OR Letchworth Garden City
Hybrid: 2 days per week working in the office, 3 days per week working from home (some flexibility will be required to attend the office more than 2 times per week on the odd occasion, plus travelling between our two office bases).
Contract: Permanent
Hours: 37 hours per week (Monday–Friday)
Are you looking to join a growing, values-led organisation with a clear social purpose?
At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.
Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve
If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.
If you’re a creative, proactive communicator who loves turning complex information into clear, engaging content, this is a fantastic opportunity to make a meaningful impact for our residents.
About the Role
We’re looking for a talented and motivated Communications Officer to help shape how residents experience and engage with SettleParadigm. As a key member of our Communications team, you’ll take ownership of high‑profile resident communication channels and play a central role in ensuring residents feel informed, listened to and connected to the services that matter most to them.
A major focus of the role will be leading the delivery and ongoing development of our monthly resident newsletter; creating accessible, engaging content that brings important updates, services and stories to life. You’ll also support the development of our new resident‑facing website, helping to improve digital journeys and make information easier to find and understand.
This is a varied, fast‑paced role where you’ll manage your own workload, lead communication initiatives from planning to delivery, and use insight, analytics and best practice to continuously improve how we communicate with residents.
Key Responsibilities:
Lead high‑quality resident communications that inform, support and engage
Own key communication channels including the monthly resident newsletter and digital content
Use insight and analytics to shape targeted communications and improve engagement
Support risk and reputational communications on sensitive or complex issues
Contribute to the resident website ensuring content is accessible and user‑friendly
Develop multi‑channel communication plans for service improvements and organisational initiatives
Translate complex information into clear, plain‑English content
Lead resident‑facing communications including service updates, consultations and performance information
Produce key publications including the Annual Report to Residents
Act as a trusted communications advisor to colleagues across the organisation
What We’re Looking For
You’re a confident communicator with excellent writing skills, strong digital capability and a passion for creating content that makes a difference. You’re organised, curious and able to manage multiple priorities while keeping residents at the heart of everything you do.
Must haves:
At least three years’ experience in a communications or PR role
Experience using digital platforms, including websites and intranets
Experience delivering multi‑channel communications and campaigns
Proven ability to manage complex communications projects from planning to evaluation
Experience using insight, analytics and engagement data to shape communications
Experience supporting sensitive or high‑profile communications
Ability to produce digital and visual content (e.g., Canva, InDesign, Photoshop/Lightroom)
Outstanding written, verbal and presentation skills
Excellent organisational skills and attention to detail
Ability to manage confidential or sensitive information with integrity
Strong relationship‑building skills across all levels
Communications, journalism or marketing degree, or equivalent experience
Nice to haves:
Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
annual salary: £41,484 per annum
25 days holiday, increasing with service, plus Christmas closure and buy options
Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
Family-friendly leave: Enhanced maternity, paternity, and adoption leave
Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
Life cover and income protection
Flexible working – hybrid options, modern offices, free parking & EV charging
And that’s just the beginning! We’re also thrilled to provide:
Mental Health First Aiders available to support
Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
Funded training, qualifications & apprenticeships
3 paid volunteering days in the local communities
Peer-recognition rewards platform
Paid professional subscription (one per year)
Working Hours & Additional Pay
37 hours per week, Monday - Friday.
09:00 - 17:30, Monday - Thursday
09:00 - 17:00, Friday
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Closing Date: 17/06/2026
We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
