Alfa Holiday Group has an opportunity for a Trainee Hotel Manager to join our employee-owned business based initially at the Regina Hotel, Torquay.
The Alfa Holiday Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £75 million per year. We are the UK’s only employee-owned Travel Group and our brands include Alfa Hotels and Alfa Coaches. Our mission is to provide high quality memorable holidays for our guests.
Alfa Hotels own and operate 25 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands, plus our links to other coach operators and group organisers.
You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with over 1,000 employee owners, we treat our people with respect, enabling them to achieve their ambitions and provide the best service to our guests.
What is the role?
As a Trainee Hotel Manager, you will work closely with the Hotel General Manager in running a compliant and efficient Hotel. You will work in collaboration with the Hotel team to deliver a smooth service in all departments in accordance with Company guidelines. You will be involved in all aspects of the Hotel operation to allow you to develop your knowledge and skills and work toward becoming a Hotel General Manager.
The role will be based at the Regina Hotel in Torquay initially, with a view to moving to other Hotels across the estate as your training progresses. We have successfully built a trainee manager programme over the years, with many of Hotel Manager and Regional managers starting out on this programme, we deliver focussed on the job training to help you achieve your goals.
Working Hours:
As a Trainee Hotel Manager, you will work between 40-45 hours per week usually over 5 days but on occasion 6 including evening and weekends as required. This role offers a starting salary of £34,000 per annum. Live-in accommodation within the hotel is available, and supported travel between locations will be provided where required, along with a number of additional benefits.
Some of the key responsibilities:
- Being involved in all aspects of running a hotel in collaboration with the Hotel General Manager
- Recruitment, training and people management
- Overseeing and working in all operational departments within the Hotel
- Delivering a smooth customer service experience, providing out guests with a memorable holiday
- Financial responsibility, working to a budget
- Maximising sales and occupancy in collaboration with Central Office
- Health and Safety and compliance, making sure both our guests and employee owners are safe
- Organising and managing external supplier relationships
- Being a leader and ambassador for employee ownership
Our ideal candidate:
- Operational experience
- Strong problem-solving capabilities
- A great people manager
- Experience with budgeting and finances
- A demonstrable record of delivering exceptional customer service
- Willing to work a flexible schedule including evenings, weekends and bank holidays
- Excellent level of English
- Food hygiene and health and safety knowledge
- Able to effectively prioritise and balance guest expectations with business requirements
- Able to produce reports clearly and logically to a high standard, having numeracy, logistical, and planning skills
- Willing to work towards and promote the Group’s Core Values
Personal Attributes:
- Excellent attention to detail
- Strong time management skills
- Resilient and able to hit deadlines consistently
- Flexible approach to work
- Proactive and willing to use your own initiative
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy
Benefits of being an employee owner:
- Bi-annual tax-free dividend due to our employee-owned status (circa £1,500 FTE last year)
- Funding for any relevant training courses to aid your development
- Job Security – our employee-owned status provides better job security, as we can't be sold to another company
- Support and continuous development opportunities
- Competitive occupational sick pay scheme
- Fantastic discounts on our holidays and hotel stays
- Employee assistance programme - Health Assured
- Length of service rewards
- Live In Accommodation
- Free employee meals whilst on duty
- Build your pension – we have a pension scheme in place that the Company contributes towards
- Reward and engagement programs
- Salary Sacrifice Car Scheme
If you feel you are friendly, positive and passionate and have the necessary skills and experience to be successful in the Trainee Hotel Manager role click ‘apply’ today. We’d love to hear from you!
