Support engineer Work, Jobs in Melbourne, Dby (with Salaries)

Network Support Engineer - Reactive
Node4 —Derby
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Computer networking
- Employee assistance programme
MAY - 1st Line IT Support Engineer & Retail IT Technician
BubbleIT Solutions Limited —Beeston
- £26,000 - £28,000 a year
- Azure
- Microsoft Outlook
- Software troubleshooting
Quick apply
IT Support Engineer
Computacenter —Derby
- Full-time
- Customer service
- Continuous improvement
- Organisational skills
7d
Assistant Project Manager (GBE-N)
Rolls-Royce SMR —Derby
- £42,000 - £55,125 a year
- Full-time
- Hybrid work
- Engineering
- Project management
- Communication skills
5d
Powered Access Customer Support Engineer
Nationwide Platforms —Leicester
- £33,000 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows
Field Service Engineer - Covering Nottingham / Derby area
Regal Gaming Technologies —Nottingham
- £30,396.79 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Driving
Quick apply
10d
Careers for Military Veterans and other members of the Armed Forces Community
AtkinsRéalis —Derby
- Full-time
- Hybrid work
- Military
- Leadership
Systems Support Engineer (5-month FTC)
Fisher German —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
- IT
Level 3 Multi-Skilled Maintenance Engineering Apprentice
Train'd Up —Leicester
- £28,000 a year
- Full-time
- Schematics
- Maintenance
- Programmable logic controllers
- Free parking
- Health & wellbeing programme
Quick apply
Pipe Welding Apprentice
Rolls-Royce SMR —Derby
- £20,706.00 - £23,260.23 a year
- Full-time
- No experience needed
- Mentoring
- Organisational skills
3d
IS Engineer - Police Staff
Nottinghamshire Police —Arnold
- £39,276 - £41,487 a year
- Full-time
- IT
- In-person
- Annual leave
6d
IT Support Technician
Holovis International —Hinckley
- From £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Scripting
- Health & wellbeing programme
- Referral programme
Quick apply
3d
Data Centre Engineer
Node4 —Derby
- Hybrid work
- Customer service
- Travel
- Employee assistance programme
Mobile Computers/Printer Service Engineer (Midlands Based)
Maxim Computer Services Limited —Cannock
- Full-time
- Maintenance
- English
- Driving
Quick apply
2d
Senior Network Support Engineer - Reactive
Node4 —Derby
- Full-time
- Hybrid work
- Mentoring
- Computer networking
- Leadership
- Employee assistance programme
Digital Delivery Coordinator
Balfour Beatty —Derby
- Hybrid work
- Organisational skills
- Annual leave
6d
IT Support Technician
Elevate Technology Group —Derby
- £25,000 - £30,000 a year
- Azure
- Windows
- Microsoft Office
Apprentice Engineer
Linde MH UK Ltd. —Nottingham
- Overtime
- Travel
- Annual leave
Contract Administrator- Fix term
Sureserve —Derby
- £27,967 a year
- Customer service
- Administrative experience
- Contracts
- Annual leave
Quick apply
13d

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Network Support Engineer - Reactive

Node4 -
Derby

Apply Now

Job details

Full-time

Benefits

Company pension
Discounted gym membership
Company events
Employee assistance programme
Private medical insurance

Qualifications

LAN
Firewall
Analysis skills
Continuous improvement
IT support
WAN
Computer networking
Network support
Juniper

Full job description

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

Provides reactive network support, focused on incident resolution and service restoration across customer environments.

Operates in a fast‑paced, SLA‑driven environment, taking ownership of incidents from diagnosis through to resolution.
Works under the guidance of Senior Engineers and Team Leader to deliver consistent, high‑quality technical outcomes.
Contributes to stable, reliable service by resolving incidents effectively and maintaining high standards of ticket quality and communication.

Responsibilities

Diagnose and resolve network incidents and service requests, ensuring timely restoration of service.
Take ownership of incidents, maintaining clear updates, high‑quality communication, and accurate documentation.
Manage tickets in line with SLA and operational standards, including prioritisation and progression.
Configure and troubleshoot network devices including routers, switches, firewalls, and wireless infrastructure.
Follow defined processes for incident, change, and escalation management.
Escalate issues appropriately with clear diagnostics, context, and impact.
Collaborate with Senior Engineers, Team Leader, and wider teams to support service restoration and resolution.

Behaviours

Takes ownership and accountability for resolving incidents.
Works in a structured, calm manner under pressure.
Communicates clearly and professionally with customers and internal teams.
Maintains attention to detail and commitment to quality.
Demonstrates a strong willingness to learn and develop.

Measures of Success

Incidents resolved within agreed SLA targets.
High‑quality ticket management and communication.
Strong contribution to customer satisfaction during service interactions.
Accurate and complete documentation.
Continuous improvement in technical capability.

Knowledge & Experience

Experience in a network support or IT support role.
Understanding of LAN/WAN networking, routing, switching, firewalls, and network fundamentals.
Experience working in ticket‑driven, SLA‑focused environments.
Exposure to network platforms such as Cisco, Juniper, Fortinet, or similar.
Strong troubleshooting and analytical skills.
Good communication and teamwork capability.

Additional Considerations

Participation in an on‑call rota will be required to support out‑of‑hours incident resolution and service restoration.

What will you bring?

Experience in a network support or IT support role.
Understanding of LAN/WAN networking, routing, switching, firewalls, and network fundamentals.
Experience working in ticket‑driven, SLA‑focused environments.
Exposure to network platforms such as Cisco, Juniper, Fortinet, or similar.
Strong troubleshooting and analytical skills.
Good communication and teamwork capability.

What can we offer you?

Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

Locations

Derby

Employment type

Full-time

Apply Now

Refine Your Search

support engineer jobs in melbourne, dby

Network Support Engineer - Reactive

MAY - 1st Line IT Support Engineer & Retail IT Technician

IT Support Engineer

Assistant Project Manager (GBE-N)

Powered Access Customer Support Engineer

IT Operations Support Analyst

Field Service Engineer - Covering Nottingham / Derby area

Careers for Military Veterans and other members of the Armed Forces Community

Systems Support Engineer (5-month FTC)

Level 3 Multi-Skilled Maintenance Engineering Apprentice

Pipe Welding Apprentice

IS Engineer - Police Staff

IT Support Technician

Data Centre Engineer

Mobile Computers/Printer Service Engineer (Midlands Based)

Senior Network Support Engineer - Reactive

Digital Delivery Coordinator

IT Support Technician

Apprentice Engineer

Contract Administrator- Fix term

I want to receive the latest job alerts for support engineer in melbourne, dby

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