NIGHT CONCIERGE
- Rendall & Rittner • £27,810 • New Garden Quarter, Stratford - E15 1GH • 4 on, 4 off 1900 - 0700
DEVELOPMENT DETAILS
You’ll be the reassuring night-time presence at a contemporary community of more than 470 homes in Stratford, set around peaceful landscaped gardens. With an on-site gym and nursery and a diverse mix of residents, evenings are calm yet vibrant, and nights are focused on safety, service and attention to detail. You’ll also enjoy excellent transport links, with both Stratford and Maryland stations a short walk away for the Elizabeth line, Central and Jubilee lines and the DLR.
ROLE EXPECTATIONS
You will be the first point of contact overnight, managing the front desk, handling queries, and keeping the development safe and tidy. You’ll monitor CCTV and patrol common areas, coordinate deliveries and contractors, and provide clear handovers to the daytime team.
WHAT SUCCESS LOOKS LIKE
- Residents feel welcomed, safe and supported throughout the night.
- Incidents are proactively identified, calmly managed and accurately logged.
- The lobby and common areas remain immaculate and presentable at all times.
- Clear, concise handovers ensure seamless continuity between shifts.
- Contractors and deliveries are coordinated efficiently with minimal disruption.
- Compliance, CCTV checks and patrols are completed to schedule without fail.
HOW YOU'LL SPEND MOST OF YOUR TIME
- Greeting residents and visitors, answering queries and managing access.
- Conducting regular patrols and monitoring CCTV to maintain a secure environment.
- Managing keys, deliveries and parcel storage with accurate record-keeping.
- Coordinating and overseeing out-of-hours contractors and maintenance callouts.
- Keeping the reception and communal areas clean, tidy and inviting.
- Completing incident reports, logs and end-of-shift handovers.
WHO THIS ROLE IS FOR
- You’re a calm, people-focused professional who enjoys helping others.
- You take pride in a spotless, well-ordered environment and spot issues early.
- You’re reliable, discreet and confident making decisions overnight.
- You communicate clearly in person and in writing and follow procedures precisely.
- You’re comfortable working 12-hour night shifts on a 4 on, 4 off rota.
EXPERIENCE THAT HELPS
- Concierge, security, front-of-house or hospitality experience in a residential or hotel setting.
- Confident with CCTV systems, incident reporting and basic building operations.
- Familiarity with parcel management, key control and contractor coordination.
- Comfortable using property management or logging systems and Microsoft Office.
- An SIA Door Supervisor licence and first aid knowledge are advantageous.
WHAT WE OFFER
- 16 days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
ABOUT RENDALL & RITTNER
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
HOW WE HIRE
- Initial conversation with our talent team
- Interview focused on service excellence, security awareness, decision-making on nights and clear communication, including scenario-based questions
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
