Service desk Work, Jobs in Newry, Dow (with Salaries)

Project Support Coordinator
EOS —Banbridge
- Customer service
- English
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4d

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Project Support Coordinator

EOS -
Banbridge

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Job details

4 days ago

Qualifications

Customer service
English

Full job description

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

This position will be covering the hours of 6am-2:30pm

WHAT YOU WILL DO:

We are looking for a driven and detail-oriented LMR (Land, Mobile & Radio) Deployment Support Engineer to join our dynamic Global Product Security team. In this role, you will collaborate closely with cross-functional teams and key stakeholders, helping to streamline processes, drive security initiatives, and ensure the successful execution of projects within the security domain.

KEY RESPONSIBILITIES:

Personnel performing Land Mobile Radio LMR support services / operating the Service Desk will be responsible for executing on the following:

Managing all administrative and information flow aspects of LMR projects, ensuring data integrity, resource alignment, and efficient execution support across the program; including:
Ensuring data integrity and up-to-date status across all key LMR tracking systems.
Supporting project delivery schedules, resource alignment, and site access requests for technical personnel and subcontractors.
Supporting the development and maintenance of LMR training materials and documentation, coordinating training sessions, and onboard new project personnel (EPMs, vendors, colleagues) on LMR processes and project status.
Overseeing the lifecycle of LMR support requests and faults, ensuring rapid triage, efficient routing, and timely resolution according to established SLAs; including:
Overseeing the LMR fault reporting and support ticket lifecycle, from initial intake to resolution tracking.
Conducting initial assessment and triage of LMR faults and service requests, prioritizing and ensuring accurate routing to appropriate technical teams.
Tracking resolution of faults and service orders against established SLAs.
Coordinating radio and system repair processes by engaging appropriate technical and vendor resources and managing responses and resolution for all LMR-related tickets and SmartPTT support requests.
Managing all regulatory requirements related to Radio Frequency (RF) licensing, ensuring global compliance and optimal spectrum management for LMR systems, including:
Managing the entire RF license application process, including consulting with the TPM and Legal, and ensuring all data is updated to the relevant tracker.
Managing the domestic and international regulatory application process for new RF sites, as well as modifications and renewals of existing licenses; including translating foreign documentation into English and ensuring each country's specific legal process is followed.
Maintaining and optimizing the central database of all active licenses.
Researching and analysing appropriate RF spectrum for LMR systems to support new and evolving system deployments.

Essential Criteria:

Minimum of 3 years experience in a similar position.

Proven track record in project delivery with exceptional interpersonal skills.
Ability to be self-motivated and accountable in a fast-pace, independent environment
Ability to think creatively as well as methodically regarding technical issue
Technical skills must include a knowledge of Security communications related hardware and signal flow
Must be able to read and understand plans to ensure everything is done correctly and do any additional configuration that is required
Strong interpersonal, customer service, and conflict resolution skills
Willingness to learn and adapt to client culture
Ability to work both independently as well as with a team
Must have critical thinking and problem-solving ability
Be flexible and adaptable to change and hours of work, to meet the needs of the customer
Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work

If you are passionate about security risk management and effective service delivery, we encourage you to apply and join our team.

BELONGING AT EOS:
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#LI-CT2 #INDEMEA

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