Product Commissioning Engineer
MiTec, 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK, Craigavon, Lurgan, United Kingdom
Salary: £41,097 per annum
Shift Pattern: Full time, 40 hours per week. You will be working 10-hour shifts Monday-Thursday 3pm-1am. 100% office based
What is in it for you?
- A competitive salary
- A friendly and supportive team
- Training, career development & progression
- Overtime opportunities
- A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
- Free on-site parking
Key Purpose of the Job:
Working alongside the Customer Services to provide customer and engineering support in a timely and efficient manner. Working with Project delivery and Installation teams to build site configurations into the headend server infrastructure. Provide Commissioning support to Engineers across the variety of Electronic Security systems.
Key Job Responsibilities:
To provide technical support to end users and engineers both internally and externally.
To ensure prompt and accurate information is scheduled.
To prioritise workload and meet contractual deadlines.
To answer Engineer telephone calls ensuring internal customer service standards are met.
Any other reasonable requests from the line supervisors and Head of Service
To provide support to the Security Control Centre Team when required.
Essential Requirements for the Job:
Candidate to have a minimum of 3 years' Fire and Security Multi discipline Engineer, experience across security products including Intruder, CCTV, Access Control or alternatively from a Networks Security discipline setting up and managing VPN's., understanding VLAN's.
Customer focused
Good Level of PC skills / Microsoft products
Excellent telephone manner providing over the phone remote diagnostic and collaboration with onsite Engineer installation teams.
Ability to work on your own and in a team environment
Strong interpersonal and communication skills
Ability to prioritise workloads to meet SLA requirements
Network/IP based product experience
Desirable Requirements for the Job:
Experience of CSL signalling device in relation to Intruder Alarm systems
Experience working on Enterprise-wide networked CCTV systems.
Experience of Remote programming of industry standards on Enterprise-wide networked
Access control systems
Desirable Product knowledge / Experience:
AMAG Symmetry Access Control/ Gallagher / Nedap
Milestone CCTV
Deister Key Management System
Allied Telesis
Additional Information:
If you're working history does not include experience at an engineer level in the required fields, your application is required to contain a personal statement detailing your work experience/ skills that make you suitable for the position.
Applicants must have a 5-year checkable history.
You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Must currently hold SC clearance or be able to obtain the SC Clearance
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
