Head of human Work, Jobs in Princes Risborough (with Salaries)

Quality Assurance Manager
TravelodgeHotels —Thame
- Up to £58,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Employee discount
Quick apply
5d
Sr Client Success Manager
WorkBuzz —Milton Keynes
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
Human Resources Manager
Charity Link —Twyford
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Leadership
- Communication skills
Quick apply
Internal Communications & Engagement Co-ordinator
The Old Station Nursery —Theale
- £35,000 a year
- Full-time
- Microsoft Powerpoint
- Organisational skills
- Communication skills
- Employee discount
- Referral programme
Quick apply
7d
Head of Brands Luxury & Lifestyle EMEAA
InterContinental Hotels Group —Windsor
- Hospitality
- Hotel
- IT
- Employee discount
Insight Analyst
WorkBuzz —Milton Keynes
- £33,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
1d
HR Assistant
Build-A-Bear Workshop —Slough
- £31,000 - £33,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Travel
- Human resources
- Work from home
Research Assistant Flourishing Nature Connections
University of Oxford —Oxford
- £35,681 - £39,424 a year
- Full-time
- Data analysis skills
- Master's degree
- Psychology
- Annual leave
Human Resources Generalist
Fronius —Milton Keynes
- Part-time
- English
- Microsoft Office
- Human resources
- Free parking
- Annual leave
12d
Part-time HR Assistant
Summer Fields School Trust Ltd —Oxford
- Part-time
- Administrative experience
- Human resources
- Recruiting
- Free parking
Quick apply
Clinical Research Administator
University of Oxford —Oxford
- £32,108 - £40,514 a year
- Full-time
- Oracle
- Administrative experience
- Organisational skills
16h
Valeting Support Coordinator
Motor Fuel Group —St Albans
- £35,000 - £39,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
8d
Junior Development Chef
Absolute Taste —Bicester
- Up to £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Administrative Coordinator
Gilead Sciences —Uxbridge
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
Customer Success Program Lead
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Sales
- Data analysis skills
- Analysis skills
- Annual leave
- Work from home
Quick apply
HR Lead
Berkshire Music Trust —Reading
- £34,081 - £42,601 a year
- Part-time
- Hybrid work
- Management
- Supervising experience
- Human resources
- Free parking
- Work from home
Quick apply
13d
Head of Business Systems & Operations
Reachdesk Ltd —Reading
- Remote
- Salesforce
- AI
- Leadership
- Annual leave
Quick apply
Graduate Trainee Digital Archivist - 2 posts
University of Oxford —Oxford
- £26,686 a year
- Full-time
- Analysis skills
- University
- Bachelor's degree
- Annual leave
1d
Product Marketing Manager
Automation Consultants Ltd —Reading
- £50,000 - £60,000 a year
- Hybrid work
- AWS
- Bachelor's degree
- Travel
- Annual leave
- Flexible schedule
Design Manager, Luxury & Lifestyle Hospitality
InterContinental Hotels Group —Windsor
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Employee discount
20h

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Quality Assurance Manager

TravelodgeHotels -
Thame

Quick apply

Job details

Full-time
Up to £58,000 a year
5 days ago

Benefits

Company pension
Employee discount

Qualifications

CRM software
Customer service
Salesforce
Quality management
AI

Full job description

Job Description

Find where you belong!

Are you passionate about creating exceptional customer experiences and building a truly customer-centric culture? Do you thrive on using insight, coaching, technology, and innovation to improve customer outcomes? If yes, our Quality Assurance Manager opportunity could be the perfect next step for you.

At Travelodge, we’re on a journey to transform the way we support our customers across both human and AI-powered channels. We are looking for a passionate, experienced, and forward-thinking Quality Manager to build and lead our quality function, helping us raise standards, improve performance, and create consistently brilliant customer experiences.

Your Purpose

As our Quality Assurance Manager, your purpose is to elevate and scale our quality function within Customer Service. Reporting directly into the Head of Customer Service, you will manage a team of two Quality Analysts, taking ultimate responsibility for evolving the frameworks, standards, tooling, and coaching approach that shape how we measure and improve quality across all customer interactions.

This role plays a vital part in ensuring both our customer service agents and AI chatbot deliver experiences that are empathetic, effective, consistent, and aligned with our customer-first values. You will successfully combine human insight with AI-driven quality tools and analytics to identify opportunities, improve performance, and support operational leaders in coaching their teams toward better customer outcomes.

Key Responsibilities Include:

Quality Strategy & Leadership: Recruit, develop, and coach your team of two analysts; design and implement quality frameworks, scorecards, and governance across all channels; and act as the business-wide subject matter expert for customer quality.
Customer Experience & Coaching: Evaluate interactions across voice, digital, and AI chatbot channels; partner closely with Team Leaders and Operational Managers to embed a culture of empathy and ownership; and deliver actionable insights that boost CSAT.
AI & Technology: Help shape how AI is utilised within the quality function; optimise AI chatbot interactions for better containment and experience; and scope, recommend, and implement conversation intelligence tools.
Stakeholder Management & Continuous Improvement: Build strong relationships across Digital, Operations, and Tech teams; present clear insights to senior stakeholders; and ensure the "voice of the customer" directly influences operational decision-making.

Your Strengths

To be successful in this role, you will be a customer-centric leader who balances a people-first coaching mindset with a data-driven, analytical approach. You possess robust experience managing a Customer Service Quality function within a contact centre environment, including a proven track record of building or evolving quality frameworks and coaching programmes from scratch. As an inspiring communicator with excellent stakeholder management skills, you thrive in fast-paced, evolving environments and excel at driving collaborative change and continuous improvement initiatives across multiple departments.

Bringing a unique blend of technical expertise and emotional intelligence, you are highly proficient in interpreting data to translate raw insights into pragmatic, solutions-focused actions. You possess strong familiarity with quality management and conversation intelligence platforms (such as Scorebuddy) alongside experience with CRM systems like Salesforce or Sprinklr. Crucially, you are passionate about the future of customer experience technology, with a strong understanding of how to review and optimise both human and AI-driven customer interactions to reduce customer effort.

Your Perks

Up to £58,000.00 Salary & Annualised Bonus
Contributory pension scheme - auto enroll at 5% after 3 months and we contribute 6%
Hybrid working - a minimum of 60% of your time should be spent in the office and or visiting suppliers
50% personal discount for hotel bookings and great friends and family discounts too!
25 days holiday + bank holidays, increasing with length of service
A focus on career development

Why Travelodge?

At Travelodge, we’re more than just a Hotel brand; we’re a community where you can truly be yourself and belong. Through our “Better Me” initiative, we prioritise your total wellbeing—emotional, physical, financial, and professional—while actively celebrating the diversity that makes our teams stronger. If you’re a results-driven individual who pays attention to the little things and genuinely cares about people, you’ll fit right in.

Quick apply

Refine Your Search

head of human jobs in princes risborough

Quality Assurance Manager

Sr Client Success Manager

Human Resources Manager

Internal Communications & Engagement Co-ordinator

Head of Brands Luxury & Lifestyle EMEAA

Insight Analyst

HR Assistant

Research Assistant Flourishing Nature Connections

Human Resources Generalist

Part-time HR Assistant

Clinical Research Administator

Valeting Support Coordinator

Junior Development Chef

Administrative Coordinator

Customer Success Program Lead

HR Lead

Head of Business Systems & Operations

Graduate Trainee Digital Archivist - 2 posts

Product Marketing Manager

Design Manager, Luxury & Lifestyle Hospitality

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