Major incident manager lead Work, Jobs in Sale, Gtm (with Salaries)

Major Incident Management Lead
The Co-operative Bank —Manchester
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Mentoring
Major Incident Manager Lead
Capgemini —Manchester
- Hybrid work
- AWS
- Communication skills
Major Incident Manager Lead
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Communication skills
4d
Senior Manager - IT Shared Service (Major Incident)
The Co-operative Bank —Manchester
- £68,000 - £93,500 a year
- Full-time
- DevOps
- Microsoft Office
- Travel
6d
Operations Manager (Service Management & Site Reliability)
Custodia Technology Limited —Knutsford
- £55,000 - £60,000 a year
- Full-time
- Azure
- Customer service
- Linux
- Free parking
- Health & wellbeing programme
Quick apply
Residence Lead
Downing.com —Manchester
- Overtime
- Hospitality
- Customer service
- Supervising experience
Quick apply
12d
Service Desk Manager
Vix Technology —Manchester
- £45,000 - £55,000 a year
- Full-time
- IT
- AI
- Communication skills
Quick apply
Environment Manager
ASSYSTEM —Manchester
- Full-time
- Hybrid work
- No degree
- Travel
- Organisational skills
Quick apply
Service Delivery Manager
North West Ambulance Service NHS Trust —Liverpool
- £57,528 - £64,750 a year
- Full-time
- Leadership
6d
Regional Manager
Rendall & Rittner —Manchester
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Head of Fundraising
Action For Humanity —Salford
- Up to £55,797 a year
- Full-time
- English
- In-person
- Leadership
- Free parking
- Employee assistance programme
Quick apply
4d
Technical Facilities Manager
CBRE —Blackburn
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
Health & Safety Manager
Equans —Manchester
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
VMU Service Manager
Gist Limited —Crewe
- Monday to Friday
- Management
- Project management
- Team management
- Annual leave
- Employee assistance programme
6d
Technical Facilities Manager
Mitie —Stockport
- Full-time
- Communication skills
6d
Lead Principal Clinical Scientist (Diagnostic Radiology and Radiation Protection)
The Christie NHS Foundation Trust —Manchester
- £66,582 - £77,368 a year
- Full-time
- Leadership
Site Manager
Network Plus —Salford
- Contracts
Quick apply
Project Manager
Network Plus —Salford
- Project management
- Driving
- IT
Quick apply
4d
IT Engineering Manager
bet365 —Manchester
- Full-time
- Hybrid work
- IT
Quick apply
Civil Manager
TEC Installations LTD —Wythenshawe
- £33,000 - £40,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Project management
- Free parking
Quick apply

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Major Incident Management Lead

The Co-operative Bank -
Manchester

Apply Now

Job details

Full-time
£68,000 - £93,500 a year

Qualifications

SAFe
ITIL Certification
Incident management
ITIL
Driving
Mentoring
Leadership
Banking

Full job description

About the role

The Lead Major Incident Manager provides authoritative command, leadership, and assurance for the most severe and business critical incidents impacting customers, colleagues, or regulatory obligations across the Group. Responsible for taking control of high impacting customer, business or colleague incidents, driving fast resolution and minimizing disruption to customers. This is a senior high-pressure role that requires a level of technical understanding, leadership and communication. You will lead the end-to-end management of major incidents, ensure timely resolution whilst maintaining clear communication with stakeholders and 3rd party suppliers.

Operating as the incident commander of last resort, this role takes control during high‑risk, multi‑tower, or supplier‑impacted incidents where senior stakeholder confidence and service reputation are at risk. The role ensures rapid stabilisation of live incidents, maintains clear executive-level communication and governance, and constructively challenges technical proposals where resolution actions introduce new or disproportionate risk

In addition to real‑time command, the Lead Major Incident Manager acts as a coach and mentor to other Major Incident Managers, shaping capability, behaviours, and confidence under pressure. They play a key role in developing runbooks, playbooks, training, and escalation models to continuously strengthen organisational incident readiness.

This is a senior leadership role, aligned to the organisation’s leadership capability framework, requiring calm authority, strong judgement, and the ability to create psychological safety while driving decisive outcomes.

We operate a function-led hybrid working model, with an expectation of 2–3 days per week on site. The role includes participation in an out-of-hours on-call rota and requires flexibility to travel to other locations for key meetings and collaborative activities, in line with business needs. The position can be based in either Coventry or Manchester.

About you

You will be a composed and credible incident leader who thrives in complex, high‑pressure environments and is trusted by senior stakeholders to take control when it matters most. You adopt a servant‑leader mindset, prioritising customer outcomes, team effectiveness, and organisational resilience over hierarchy. You instinctively balance pace with control and are confident stepping in, stepping back, and coaching others in live situations.

For this role you’ll need to have:

Experience in one or more of the following: Major Incident Management, Operations Command / Control or Senior Incident Management Roles.
Strong experience operating within complex, multi‑supplier environments, Proven experience commanding severe, high‑impact Major Incidents
ITIL certified or able to demonstrate equivalent practical experience
ITIL 4 Foundation & one or more of the following,
ITIL 4 Specialist: Create, Deliver & Support
ITIL 4 Strategist: Direct, Plan & Improve
Proven record of mentoring and developing junior team members.
Essential experience of working in a complex, pressurised production environment in the Banking industry

Experience in these areas would be helpful:

Experience within regulated and/or customer‑critical environments
Working in Agile\Devops\SAFe models would be an advantage

Full-time 35 hours

About us

If you are thinking about making an application but want to talk to someone first, you can reach out to [email protected] or the Talent Acquisition inbox [email protected]

This is a permanent role and is at P3 Lead Professional / Technical grade

For all colleagues

Apply Now

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Major Incident Management Lead