This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.
As part of the application process, you will first be asked to confirm your eligibility by providing some basic personal information.
After submission of this first stage, you will be invited to complete the following;
-
Customer Service Skills Test
-
Civil Service Verbal Test
1. Online Test by 22nd June 2026.
If you successfully pass the Customer Service Skills and Civil Service Verbal tests, you will be invited to complete the full application form. Please complete the online tests as soon as possible (within 24-48 hours is recommended). If you fail to complete the online tests or full application before the deadline, your application will be withdrawn.
Guidance for the Civil Service tests will be available when you are invited to take the test(s). The online tests are accessed via the Civil Service Jobs website.
You cannot complete the tests on a mobile phone or tablet.
Following successful completion of your tests, you will then be asked to complete the full application form.
2. Application by 22nd June 2026.
As part of the application process, you will be asked to complete:
-
CV
-
Personal Statement (maximum 750 words).
- Evidence of the Behaviour Making Effective Decisions (maximum of 250 words per Behaviour).
Your CV should consist of your career history, skills/experience, including any key achievements in each role. Your CV will be scored against the experience required for the role as noted within the essential criteria.
The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.
For guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.
2. Sift Commence - 24th June 2026
The sift will be held on the Personal Statement, CV and Behaviour Making Effective Decisions as listed in the advert.
Should a high volume of applications be received, an initial sift will be conducted on the Personal Statement. Candidates who pass the initial sift will then be progressed to a full sift that will consist of all the remaining elements submitted (CV / Lead Behaviour). Candidates who fail to meet the minimum pass score for the initial sift will not have their remaining submitted elements scored and will only receive a sift score for that assessed at the initial sift.
3. Interview Commence 15th July 2026.
If you are successful at sift stage, you will be invited to an interview that will be Behaviour (as listed in the job advert) and Strength based questions.
The interview will take place on Teams.
For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.
Problems during the application process
If you experience problems accessing this advert, or you think youve made a mistake on an initial application, please contact [email protected], including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.
Do not create or attempt to submit another application, online test or use a different Civil Service Jobs account to proceed as this would be in violation of the candidate declaration.
Location Preferences
You can select up to two locations in order of preference. Please ensure that these are locations you are prepared to travel to. If you are offered a role at one of your preferred locations and you decline, your application will be withdrawn.
Reserve List
A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.
Breaking Tied Scores
The behaviours, and strengths have been ranked in order of importance to enable us to differentiate between candidates with tied interview scores.
Standards
All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.
Additional Security Checks
As well as successfully obtaining UK Security Vetting clearance, candidates will be subject to a range of additional checks. The range of checks carried out will depend on whether you are a current Home Office employee, existing civil servant or an external new entrant as well as the role requirements. The level of Criminal Record Check required for this role is Basic. Further details are included in the Notes to Candidates.
Non-Police Personnel Vetting (NPPV)
You should currently hold, or be willing to obtain, Non-Police Personnel Vetting (NPPV) Level-3 vetting (including financial checks). This is essential for the role. For further information visit About the Police National Vetting Service , Warwickshire Police
Formal offers of employment will not be made until successful candidates have obtained both NSV clearance and NPPV3 clearance.
For existing Civil Servants: Please note that failure to obtain NPPV3 Clearance may trigger a formal review of your National Security Vetting Clearance (NSV). Depending on the nature of the information identified, this could result in your NSV being revoked.
Further Information
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.
If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
-
Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs
-
Complete the Assistance Required section in the Additional Requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the Contact point for applicants section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
