Ref Number
B01-05594
Professional Expertise
Student Recruitment and Admissions
Department
Vice-President (Operations) (B01)
Location
London
Working Pattern
Full time
Salary
£43,981-£52,586
Contract Type
Permanent
Working Type
Hybrid
Available for Secondment
No
Closing Date
27-Jul-2026
Student and Registry Services is one of the larger Professional Services divisions at UCL, providing essential services to UCL’s 50,000 students, 160,000 applicants and for supporting academic departments and administrative staff in delivering a high-quality student experience.
UCL’s Education Services department is part of Student and Registry Services and is responsible for providing a range of services that centre around UCL’s education and student experience policy framework. The department plays a key role in ensuring that our regulation, policy, and student engagement framework support the delivery of UCL’s education strategy and our compliance with Office for Students ‘B conditions’.
The Casework Team is responsible for the handling of student complaints, academic appeals, academic misconduct appeals, student conduct and support to study panels.
The Casework Team, located within Education Services, is responsible for the handling of complaints, appeals and student conduct and the Support to Study process.
We have an exciting opportunity to join the team as a Student Support Officer & Independent Sexual Violence Adviser (ISVA). Reporting to the Head of Student Casework, the role is instrumental in supporting students to navigate their way through the University’s processes and procedures associated with all matters related to student casework.
You will work in a small but evolving, collaborative, solutions focused team who are committed to excellence in customer service and improving the student experience.
This is an exciting time to join the Casework Team as your experience and contributions will help us to transform our ways of working and support our plans to revolutionise the Student Casework Framework.
You will have demonstrable experience working in a similar role, alongside a strong understanding of the key issues and sector developments associated with this area of work. With a keen eye for detail, you are able to navigate and interpret complex and comprehensive regulations confidently. You will also possess excellent organisational skills and be able to work effectively under pressure while meeting strict deadlines.
You will be confident in building strong working relationships with key stakeholders across UCL and external regulatory bodies, demonstrating tact, diplomacy, and a commitment to confidentiality at all times, supported by a solid understanding of Data Protection and GDPR legislation. Committed to fairness, transparency, and the principles of natural justice, you are comfortable working autonomously while also contributing effectively as part of a team. Additionally, you are proactive in identifying opportunities for improvement and innovation.
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Relocation scheme for certain posts
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.
If you have any queries about the role, please contact the Casework Management Team – [email protected].
If you need reasonable adjustments or a more accessible format to apply for this job online or have any queries about the application process, please contact contact the Casework Management Team – [email protected].
The UCL Ways of Working supports colleagues to be successful and happy at UCL through sharing expectations around how we work – please visit www.ucl.ac.uk/ways-of-working to find out more.
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
These include people from Black, Asian and ethnic minority backgrounds; people with disabilities; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
