Customer service agent 4 day week Work, Jobs in Stoke On Trent (with Salaries)

Customer Service Agent - 4 day week
MetroRod Ltd —Macclesfield
- £26,743 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
1h
Pickup Service Delivery Agent / Customer Services
DPD Group UK —Stoke-on-Trent
- £25,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
8d
Field Collections Agent
Orbit Credit Services —Stoke-on-Trent
- £28,665 - £35,765 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Employee discount
Quick apply
7d
Lodge Manager
Churchill Retirement PLC —Ashbourne
- £21,249 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Customer service
Housing Adaptations Officer
Cheshire East Council —Nantwich
- £39,152 - £41,771 a year
- Full-time
- Hybrid work
- CAD
- Contracts
- Computer skills
- Annual leave
- Employee assistance programme
Area Team Leader
Cheshire East Council —Crewe
- £54,994 - £62,777 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme

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customer service agent 4 day week jobs near stoke on trent

Customer Service Agent - 4 day week

MetroRod Ltd -
Macclesfield

Quick apply

Job details

Full-time
£26,743 a year
1 hour ago

Benefits

Free parking
Additional leave
Cycle to work scheme
Annual leave
Company pension
Company events
Employee assistance programme
Employee discount

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service

Full job description

Customer Service Advisor
Metro Rod LTD
4 day working week
Office-based
£26,743 per annum (increasing upon successful probation period)
Mon-Fri weekly rota*

We are recruiting for our prestigious contact centre here at our Macclesfield Support Centre.

This is the perfect opportunity for someone with a strong Call/Contact Centre background who is used to delivering a first-class customer experience within a very busy team. You will be responsible for logging all jobs that come through to the Support Centre and organising the relevant Engineers to those jobs.

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

What does it entail?

This team is responsible for providing a customer focused service to National Account, Local Account and domestic customers. Being the first port of call for all enquiries over phone and email, dealing with complaints and troubleshooting along the way.

Working closely with a number of internal teams and external suppliers, the team is relied upon to represent the brand in the best possible way, being proactive and ensuring that all relevant parties are kept up to date along the journey whilst adhering to any client SLA’s.

What do we look for?

Exceptional customer service skills
Experience within a Call/Contact Centre is essential
Proven experience in achieving customer satisfaction targets
Experience using different systems, as well as Microsoft Word, Outlook and Excel
Stakeholder management – experience working with internal and external stakeholders
Ability to follow processes and procedures
Strong eye for detail
Resilience
Experience dealing with complaints
Proactive approach – able to look at the bigger picture
Adaptability – able to think on your feet
Strong work ethic

What do you get?

Up to 25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Company Events
Laptop / Company Mobile
Travel subsidy / mileage
Free Eye Tests / Subsidy for Glasses
Electric Car Charging Points
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Sodexo

please note that the rota changes weekly between the following shifts. Shifts include 07:00-17:00, 07:30-17:30, 08:00-18:00 and 09:00-19:00 and will be based over a 4 day working week.

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Quick apply

Refine Your Search

customer service agent 4 day week jobs in stoke on trent

Customer Service Agent - 4 day week

Pickup Service Delivery Agent / Customer Services

Field Collections Agent

Lodge Manager

Housing Adaptations Officer

Area Team Leader

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