Job Summary
· Welcome, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective manner
· Provide general assistance to the practice team and maintain a positive and friendly image to patients and visitors through a variety of communication methods
· Undertake a range of administrative duties to support the smooth running of the practice
· Provide administrative support to clinical staff and other members of the practice team
· Facilitate effective communication between patients, primary healthcare staff, secondary care, and associated healthcare agencies
· Be flexible in providing holiday and sickness cover when required
Main Duties and Responsibilities
· Ensuring compliance with all practice protocols and procedures
· Providing an effective and efficient reception service to patients and visitors
· Managing appointments, including urgent requests and follow-up bookings
· Monitoring the practice appointments system and resolving issues as required
· Actioning computerised practice tasks
· Responding to patient enquiries and requests for assistance
· Advising patients regarding private service charges and processing payments
· Registering new patients and temporary residents
· Receiving and making telephone calls, transferring calls, and taking accurate messages
· Opening and securing clinical rooms as required
· Processing repeat prescriptions in line with practice guidelines
· Entering and updating patient information on the clinical system
· Sorting and summarising medical records
· Liaising with patients, healthcare professionals, and associated agencies
· Using Docman and Docman Workflow to manage correspondence, reports, and results (training can be provided)
· Maintaining a tidy, organised, and welcoming reception area
Work Location: In person
