Senior hotel guest services manager Work, Jobs in Stourbridge, Wmd (with Salaries)

People Manager
The Belfry —Sutton Coldfield
- £50,000 a year
- Full-time
- Hotel
- Driving
- Human resources
- Free parking
- Employee discount
Quick apply
1d
People Manager
The Belfry Hotel & Resort —Sutton Coldfield
- £50,000 a year
- Full-time
- Hotel
- Driving
- Human resources
- Free parking
- Employee discount
Quick apply
1d
Mice and Groups Manager
Mercure Telford Centre Hotel —Telford
- £35,000 a year
- Weekend availability
- Hospitality
- Sales
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
6d
Sales Office Manager
Park Hall Hotel and Spa —Wolverhampton
- £40,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Sales
- Hotel
Quick apply
1d
Senior Conference & Events Sales Coordinator
The Grand Hotel, Birmingham —Birmingham
- £31,000 a year
- Full-time
- Sales
- Hotel
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
Office Manager
Nuvo Hotel Group Ltd —Birmingham
- £16 - £18 an hour
- Weekend availability
- Customer service
- Hotel
- Supervising experience
- Free parking
Quick apply
Guest Relation Manager
Leonardo Royal Hotel Birmingham —Birmingham
- Hotel
- Referral programme
Quick apply
Cleaning Manager
ABM UK —Perry Barr
- £37,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Restaurant Manager
Billesley Manor Hotel & Spa —Alcester
- Weekend availability
- Customer service
- Restaurant management
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Cleaning Manager
ABM —Perry Barr
- £37,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Employee Relations Specialist
The Belfry —Sutton Coldfield
- £27,777 a year
- Full-time
- Management
- Hotel
- Resort
- Free parking
- Employee discount
Quick apply
1d
Ryder Restaurant Evening Assistant Manager
The Belfry —Sutton Coldfield
- £32,764.94 - £34,870.94 a year
- Full-time
- Hotel
- Leadership
- Restaurant
- Free parking
- Employee discount
Quick apply
13d
Thyme Restaurant Manager
Ardencote —Warwick
- £38,000 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
- Free parking
- Employee assistance programme
Quick apply
1d
Orangery Restaurant Manager
Ardencote —Warwick
- £38,000 a year
- Full-time
- Hospitality
- Management
- Restaurant management
- Free parking
- Employee assistance programme
Quick apply
1d
Nights Assistant Reception Manager
The Belfry —Sutton Coldfield
- £30,014.40 - £31,262.00 a year
- Full-time
- Customer service
- Hotel
- Resort
- Free parking
- Employee discount
Quick apply
4d
Nights Assistant Reception Manager
The Belfry Hotel & Resort —Sutton Coldfield
- £30,014.40 - £31,262.00 a year
- Full-time
- Customer service
- Hotel
- Resort
- Free parking
- Employee discount
Quick apply
4d
Group Compliance Assistant
Park Regis Hotel —Birmingham
- £13.71 an hour
- Full-time
- Life insurance
Quick apply
F&B Assistant Manager - Sam's Bar & Kitchen
The Belfry —Sutton Coldfield
- £33,537 - £35,643 a year
- Full-time
- Bar
- Hotel
- Leadership
- Free parking
- Employee discount
Quick apply
4d
F&B Assistant Manager - Sam's Bar & Kitchen
The Belfry Hotel & Resort —Sutton Coldfield
- £33,537 - £35,643 a year
- Full-time
- Bar
- Hotel
- Leadership
- Free parking
- Employee discount
Quick apply
4d
Senior Sous Chef
Holiday Inn Kenilworth —Kenilworth
- £30,000 a year
- Full-time
- Cooking
- Hotel
- In-person
- Free parking
- Annual leave
Quick apply

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senior hotel guest services manager jobs near stourbridge, wmd

People Manager

The Belfry -
Sutton Coldfield

Quick apply

Job details

Full-time
£50,000 a year
1 day ago

Benefits

Free parking
Cycle to work scheme
Discounted gym membership
Employee discount
On-site parking

Qualifications

Driving
Human resources
Leadership
Communication skills

Full job description

The Belfry Hotel & Resort is an award-winning destination with 450+ luxurious rooms and suites, a selection of vibrant restaurants and bars, versatile event and meeting spaces and a relaxing leisure club and spa. Our three exceptional golf courses - including the legendary Brabazon - are celebrated around the world. Whether you're inspired by our iconic fairways, drawn to the tranquillity of the spa, excited by guest-facing roles, or energised by the work behind the scenes, you'll find your place within our dynamic and welcoming team.

The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking an exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, a state-of-the-art leisure club plus a host of other enhancements that elevate the Belfry experience like never before.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2026 Caterer’s Top 30 Best Places to Work and the Sunday Times Top 10 Places to Work 2026.

Salary

The salary for this role is £50,000 per annum, plus tips.

The People Team

The People Team is at the heart of the Belfry, supporting our colleagues from the moment they join and throughout their career journey. They play a vital role in creating a positive culture, driving engagement, and ensuring every team member feels valued, supported, and inspired to succeed. From recruitment and onboarding to development, wellbeing, and employee relations, the People Team helps shape an environment where individuals and teams can truly thrive.

About the role

Due to internal progression, we are now recruiting a People Manager to join The Belfry. As a People Manager, you will play a key role in supporting and developing our teams across the resort, ensuring we create an engaging, inclusive, and high-performing workplace. You will partner with department leaders to provide expert guidance on people matters, driving consistency, compliance, and a positive employee experience.

As a People Manager, your duties include:

Leading a team of People Advisors to partner with all departments within the resort
Supporting managers with all aspects of employee relations
Coaching and developing leaders in managing their teams effectively
Leading recruitment and succession planning activities, ensuring we attract and retain top talent across the resort
Driving employee engagement initiatives and supporting a positive workplace culture
Overseeing onboarding and induction processes to create a great first impression for new starters
Supporting learning and development initiatives, including training plans and career progression pathways
Ensuring compliance with employment legislation and company policies
Analysing people data and trends to inform decision-making and continuous improvement
Acting as a trusted partner across departments, offering proactive and solutions-focused advice

About you

Our ideal candidate will:

Have previous experience in a People/HR role, ideally in a fast-paced environment such as hospitality or leisure
Ideally be CIPD qualified (not essential)
Be confident handling employee relations matters with professionalism and confidentiality
Have strong communication and interpersonal skills, with the ability to influence and build relationships
Be organised, proactive, and able to manage a varied workload
Have a passion for people, culture, and creating a positive employee experience
Be confident using HR systems and interpreting people data
Demonstrate a collaborative approach, working effectively across teams
Be solutions-driven, with a focus on continuous improvement

Belfry Benefits

Learning & Development
We invest in our people through hands-on coaching, mentoring, and a wide range of in-house training, supported by our online learning hub, The Belfry Campus. Apprenticeships across multiple roles offer nationally recognised qualifications, while our LEAD development programme supports career progression from entry level to senior leadership. We proudly promote from within wherever possible, with clear development pathways to help you reach your full potential.

Wellness
Your wellbeing matters. In partnership with The Burnt Chef Project, we offer mental health support and funded counselling, alongside life assurance, 24/7 GP access, health cash plans, and menopause support. Wagestream helps you manage your earnings and savings, while our Cycle2Work scheme and discounted gym memberships encourage a healthy lifestyle.

Showing Our Appreciation
We recognise and reward our teams through the Belfry Awards, long service recognition, loyalty rewards, and additional holidays. Enjoy generous discounts across the resort for you, friends, and family, plus everyday savings through Perkbox. Free onsite parking and complimentary meals during shifts are also provided.

Making a Difference
Sustainability and community are at the heart of what we do. Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, and GEO certifications. Our ESG led approach drives meaningful community impact and charitable fundraising, alongside our commitment to environmental stewardship.

Our Values
Working here means being part of a supportive, values driven community. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - guide how we work, support one another, and succeed together.

Quick apply

Refine Your Search

senior hotel guest services manager jobs in stourbridge, wmd

People Manager

People Manager

Mice and Groups Manager

Sales Office Manager

Senior Conference & Events Sales Coordinator

Office Manager

Guest Relation Manager

Cleaning Manager

Restaurant Manager

Cleaning Manager

Employee Relations Specialist

Ryder Restaurant Evening Assistant Manager

Thyme Restaurant Manager

Orangery Restaurant Manager

Nights Assistant Reception Manager

Nights Assistant Reception Manager

Group Compliance Assistant

F&B Assistant Manager - Sam's Bar & Kitchen

F&B Assistant Manager - Sam's Bar & Kitchen

Senior Sous Chef

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