Technical service manager Work, Jobs in Stourbridge, Wmd (with Salaries)

Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
- Annual leave
Quick apply
Technical service manager
JIK-Integral UK Limited —Birmingham
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- Contracts
Quick apply
11d
Technical service manager
JLL —Birmingham
- Microsoft Outlook
- Computer literacy
- Contracts
11d
Service Centre Manager
Culligan UK limited —Wolverhampton
- Full-time
- CRM software
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
14d
Technical Manager
Epwin Group PLC —Telford
- Full-time
- Management
- Communication skills
People Manager
nGeneration —Tipton
- £37,500 - £40,000 a year
- Full-time
- Microsoft Excel
- Human resources
- IT
Quick apply
Business Service Manager - Band N - Technology CSC - Counter Terrorism Policing HQ
Metropolitan Police —Birmingham
- £52,653 - £57,417 a year
- Full-time
- Hybrid work
- English
- IT
- Communication skills
6d
Service Delivery Manager
Shoosmiths —Birmingham
- Hybrid work
- Analysis skills
- IT
- Leadership
4d
Senior Technology Program Manager
Pentabit Labs IT Services & Digital Operations Ltd —Birmingham
- £93,000 - £144,000 a year
- Full-time
- Computer Science
- Organisational skills
- IT
- Referral programme
Quick apply
9d
Maintenance Helpdesk Coordinator
Keys Group —Halesowen
- £27,000 a year
- Monday to Friday
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
Scheduling Coordinator
Stiltz Homelifts —Kingswinford
- £29,671 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
12d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £90,000 - £120,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Crematorium Manager
WesterleighGroup —Essington
- £35,800 - £42,000 a year
- Weekend availability
- Management
- Travel
- IT
- Free parking
- Employee discount
UK Technical Service Manager
Changan UK R&D Centre —Birmingham
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Technical Services Manager - Fluid Power
Hayley Group —Halesowen
- Full-time
- Mentoring
- Health & wellbeing programme
- Annual leave
Quick apply
17h
Regional Service Manager
Sielaff UK —Birmingham
- £45,000 - £55,000 a year
- Full-time
- Management
- Maintenance
- Supervising experience
Quick apply
Senior Service Transition Manager
OneAdvanced —Birmingham
- Hybrid work
- IT
- Employee assistance programme
- Bereavement leave
Restore Nature Delivery Manager
National Trust —Bringsty
- £44,499 a year
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
8d
CCTV Team Leader
Enviromontel Ltd —Worcester
- Up to £40,000 a year
- Full-time
- Driving
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
7d
Technical Training Planner
National Grid Electricity Distribution —Tipton
- £39,508 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
23h

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technical service manager jobs near stourbridge, wmd

Customer Service Delivery Manager

Technical Drive Ltd -
Bromsgrove

Quick apply

Job details

Full-time
Up to £40,000 a year

Benefits

Annual leave
Company pension
Company events

Qualifications

Customer service
Presentation skills
ITIL
Contracts
IT
Business coaching

Full job description

Due to our continued growth, an excellent opportunity has arisen for a Customer Service Delivery Manager to join our established, technical team in Bromsgrove.

Job Summary

We’re looking for an experienced Customer Service Delivery Manager to be responsible for leading customer service strategy and operations to deliver exceptional customer experiences, drive satisfaction and retention, and ensure efficient, high-quality service delivery.

What We Offer

21 days annual leave (including your birthday) + bank holidays
Company pension
Company social events
Development scheme with financial incentives
Quarterly company bonus
Excellent office environment with leisure room in town centre location

Key Responsibilities

· Define and implement the customer service vision and standards: Align service approach with business goals and continuously improve the end-to-end customer journey

·* Service Performance & SLA Deliverables: *Own service KPIs and SLA outcomes, monitor performance, manage service risks, and ensure timely resolution and communication.

· Continual Service Improvement: identify trends and root causes; facilitate problem management, post-incident reviews, and improvement initiatives that reduce incident volume and improve customer experience.

· Commercial Protection & Contract Alignment: Ensure service delivery aligns to contract scope; manage obligations, assumptions, and dependencies; support change control, renewals, and commercial discussions with evidence-based service insights.

· Management Reporting: Produce regular service reports and dashboards covering SLA performance, capacity management, resourcing and improvement progress; present insights and recommendations to leadership and customers.

· Individual Development Plans: Partner with team leads to create and maintain IDPs aligned to role expectations and service outcomes; identify training needs across service roles.

· Performance Coaching & Feedback: Provide coaching and structured feedback to improve behaviours, customer handling, technical engagement, and process compliance; recognise strong performance and address gaps promptly.

Requirements

· Proven experience in service delivery/ customer service management within service industry, IT managed services desirable but not essential.

· Demonstrable track record of improving performance, customer satisfaction, and operational efficiency.

· Confident stakeholder management: able to influence technical and non-technical teams, including senior leaders.

· Commercial awareness: comfortable working with contracts, scope, governance, and evidence-based service positions.

· Data-led approach to reporting and decision-making; strong Excel/BI and presentation skills.

· Experience coaching teams and supporting development planning in operational environments.

Personal Attributes

· Detail-oriented and proactive.

· Collaborative team player with strong management qualities.

· Customer-focused, with a commitment to delivering high-quality service.

Salary: Up to £40,000 per annum, dependent on experience

Work Location: In person Bromsgrove B61

Successful applicants would be subject to a Disclosure and Barring Service (DBS) check

About Us

Technical Drive is a high quality, IT support company for Birmingham and beyond, offering managed IT services that will drive businesses forward through technology with our fast, responsive, and strategic team.

Pay: Up to £40,000.00 per year

Ability to commute/relocate:

Bromsgrove B61 8DA: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

technical service manager jobs in stourbridge, wmd

Customer Service Delivery Manager

Technical service manager

Technical service manager

Service Centre Manager

Technical Manager

People Manager

Business Service Manager - Band N - Technology CSC - Counter Terrorism Policing HQ

Service Delivery Manager

Senior Technology Program Manager

Maintenance Helpdesk Coordinator

Scheduling Coordinator

Manager of Dedicated Implementations - EMEA

Crematorium Manager

UK Technical Service Manager

Technical Services Manager - Fluid Power

Regional Service Manager

Senior Service Transition Manager

Restore Nature Delivery Manager

CCTV Team Leader

Technical Training Planner

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