RESERVATIONS, WEDDING & EVENTS CO-ORDINATOR
THE COMPANY
Hooked-on Group, the management company behind Blackfriars Restaurant, Hinnies Restaurant and Dobson & Parnell on Newcastle's vibrant Quayside, is recruiting for a Reservations and Events Coordinator to join our sales team
BENEFITS
· Flexible working hours- we want you to have a work-life balance too
· Staff discount at all the restaurants in our group
· Company Pension Scheme & Wellbeing support
· 28 days holiday entitlement including bank holidays
· The opportunity to work for a well-respected restaurant group where people development is at the heart of our culture
· An array of learning courses in which you can attend - the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future
· Meals on duty
THE JOB
We are looking to employ an enthusiastic, talented individual to liaise with customers across our three restaurants. The winning candidate will have a fantastic telephone voice, share a passion for the hospitality industry, have a friendly personality and great attention to detail. This is a key role within the company, being the first point of contact for many customers. The role requires great organisational skills and the ability to work well under pressure. A minimum of one year's experience in hospitality, wedding & events and administration is essential.
KEY RESPONSIBILITIES
· Managing the Group reservations operation across all venues, ensuring all enquiries are handled professionally, efficiently and in a timely manner.
· Coordinating wedding, private dining and event enquiries from initial enquiry through to confirmation, ensuring an exceptional guest experience throughout the booking journey.
· Maximising the use of our online booking systems, driving reservations and revenue across all restaurants, event spaces and activities within the Group.
· Proactively identifying opportunities to upsell and maximise sales for weddings, events, private dining and restaurant bookings.
· Responding to all guest enquiries via telephone, email, website and social media channels, maintaining high standards of customer service.
· Managing event and wedding administration, including preparing proposals, contracts, function sheets and event documentation.
· Processing deposits, payments, vouchers and gift cards, ensuring all transactions and records are accurately maintained.
· Handling charity requests, donation enquiries and community partnership requests in line with company procedures.
· Maintaining an up-to-date knowledge of all menus, packages, promotions, events, marketing campaigns and printed materials across the Group.
· Liaising closely with restaurant management teams, chefs and operational departments to ensure seamless delivery of weddings, events and special occasions.
· Supporting the promotion of the Hooked-on Group through engagement with guests across social media platforms and assisting with event-related marketing activity where required.
· Maintaining accurate customer records within reservation and CRM systems and ensuring compliance with data protection requirements.
· Assisting with venue show rounds, wedding appointments and client meetings to convert enquiries into confirmed bookings.
WHY COME WORK FOR US
Staff are the core of our business and our most valued asset. We look for people with a positive attitude, friendly personality and a genuine passion for delivering exceptional customer service. In return, we offer plenty of training, lots of opportunities to show initiative and a friendly team-work atmosphere. We invest in our staff and help them learn the skills necessary to progress within our teams. Your career matters to us; we’re extremely proud of our progression stories
Pay: £33,000.00-£34,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
