Service desk analyst Work, Jobs in Uddingston, Slk (with Salaries)

IT Service Desk Analyst - 12 Month FTC
Ashurst LLP —Glasgow
- Full-time
- Customer service
- Microsoft Office
- IT
Service Desk Engineer - Glasgow
Accenture —Glasgow
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Service Desk Apprentice
Foreign, Commonwealth & Development Office —East Kilbride
- £29,500 a year
- Full-time
- Customer service
- DevOps
- Presentation skills
- Annual leave
12d
Cyber Security Analyst
Aggreko —Glasgow
- Full-time
- IT
- Communication skills
- Annual leave
- Employee assistance programme
On-site Support Engineer
Getronics —Glasgow
- Full-time
- Customer service
- Windows
- In-person
- Annual leave
- Referral programme
Senior Live Service Analyst (UKSV)
Cabinet Office —Glasgow
- £37,922 - £41,992 a year
- Part-time
- Hybrid work
- Google Suite
- Microsoft Excel
- Presentation skills
- Annual leave
6d
Systems Analyst (Business Transformation, Property Management) - 12 months FTC
CBRE —Glasgow
- Full-time
- Hybrid work
- Accounting
- Communication skills
11d
Finance Systems Analyst
Aggreko —Glasgow
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme

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IT Service Desk Analyst - 12 Month FTC

Ashurst LLP -
Glasgow

Apply Now

Job details

Full-time | Fixed term contract

Qualifications

Customer service
Microsoft Office
ITIL
IT support
IT
Communication skills

Full job description

The Opportunity:

This role will guide and advise staff on all aspects of the firm's IT services. You will provide a professional IT support service to the whole firm with end-to-end management of software and hardware incidents and service requests.

Tasks will be allocated on a defined roster with duties such as phone support, IT support via remote access, email support, floor walking and project support tasks as required.

Understand the IT requirements of the local business and act accordingly, to ensure these requirements are met in a timely and structured way, following escalation processes to ensure a consistent and professional service.

Hours of Work - The working hours are 37.5 hours per week, to be worked on a rotating shift pattern each day from Monday to Friday, between the hours of 7am and 8pm

Daily tasks may include but are not restricted to

Day-to-day user support and liaison with IT Service Desk in other Ashurst offices to resolve issues
Management/support of pool and permanent laptops o Management/support of remote working
Management of user administration
Mobile device support, including BlackBerry, iPhone or Android devices
AV and VC overflow support
Managing spare PCs, upgrades and replacements
Setting up new joiner IT equipment

More information can be found in the job description attached to the role on our careers site

About you:

The successful candidate will have:

Previous experience in an IT support role
Good analysis and troubleshooting skills of all IT incidents
Excellent communication skills with strong customer service focus and good attention to detail
Ability to perform well under pressure and use initiative
Ability to identify business impacting incidents and escalate according to the escalation process
Able to work effectively alone and within your team or project
Work in accordance to ITIL processes and procedures
Intermediate to advanced skills in Office 365

What makes Ashurst a great place to work?

We offer you all the things you should expect from an international law firm, some of which include:

competitive remuneration with the flexibility to reward high performance;
flexible working;
corporate health plans;
a global professional development offering for all employees; and
an industry-leading programme that celebrates diversity and inclusion.

We are committed to delivering positive impacts to our communities through our Social Impact programme.

We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best.

Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence. It is these values that make Ashurst a unique place to work.

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service desk analyst jobs in uddingston, slk

IT Service Desk Analyst - 12 Month FTC

Service Desk Engineer - Glasgow

Service Desk Apprentice

Cyber Security Analyst

On-site Support Engineer

Senior Live Service Analyst (UKSV)

Systems Analyst (Business Transformation, Property Management) - 12 months FTC

Finance Systems Analyst

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