Medical receptionist/care navigator Work, Jobs in Upton, Msy (with Salaries)

Care Navigator
Murdishaw Health Centre —Runcorn
- £12.71 an hour
- Part-time
- Hospitality
- Microsoft Excel
- Customer service
Quick apply
7d

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Care Navigator

Murdishaw Health Centre
Runcorn

Quick apply

Job details

Part-time
£12.71 an hour
7 days ago

Benefits

Company pension

Qualifications

Hospitality
Microsoft Excel
Docman
Customer service
GP surgery experience
IT
Medical terminology

Full job description

About the Role Are you a customer service professional looking to start a rewarding career in healthcare?

We are looking for an adaptable and patient-focused Care Navigator / Medical Receptionist to join our busy General Practice team. No previous medical experience is required — if you have a strong background in customer service and a passion for helping people, we will provide full training for everything else.

You will be the first point of contact for our patients, playing a vital role in ensuring they receive the right care at the right time. This is a varied role where you will actively navigate patient needs, manage prescription workflows, and keep our clinical administration running smoothly.

Working Hours

20 hours per week
Monday to Friday.
Candidates must be flexible to work shift patterns between 8:00 am and 6:30 pm.

Key Responsibilities

Patient Care & Navigation

Act as a Care Navigator, triaging incoming calls to ensure patients are directed to the most appropriate clinician or service.
Process appointment requests accurately, both over the telephone and face-to-face.
Register new patients and process change-of-address requests.
Prepare home visit documentation for visiting clinicians.
Proactively call lists of patients to book required appointments and clinics.

Prescription Management

Process repeat prescription requests (via phone, email, slips, and online access) within a strict 48-hour timeframe.
Generate requests for non-repeat medication on behalf of patients.
Encourage patients to take responsibility for ordering their repeat prescriptions and increase the uptake of the Electronic Prescription Service (EPS).

Administration & IT

Process daily administrative tasks and scan clinical documents onto patient records.
Ensure all incoming and internal patient correspondence is correctly stored.
Maintain the clinical computer system securely and assist with gathering statistics when required.
Comply strictly with Information Governance and confidentiality legislation at all times.

Requirements

What you need:

Customer Service Experience: A background in retail, hospitality, administration, or any customer-facing role.
Excellent Communication: A confident, empathetic, and professional telephone manner.
Resilience: The ability to work accurately under pressure in a fast-paced environment.
Basic IT Skills: Comfort using computers and learning new software.

What we will teach you (Full Training Provided):

How to safely and effectively Care Navigate and triage patient calls.
How to use our clinical systems (EMIS Web and DOCMAN).
How to process medical documents, clinical codes, and prescription workflows.
All relevant healthcare and confidentiality protocols.

Benefits

Comprehensive training programme
NHS discount eligibility

Job Type: Part-time

Pay: £12.71 per hour

Benefits:

Company pension

Experience:

Customer service: 1 year (preferred)

Work Location: In person

Quick apply

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