Facilities Assistant
Contract: Government
Location: Romsey, SO51 7LP
Hours of work: 40
Contract Type: Permanent
We are seeking a proactive and organised Facilities Assistant to join our Facilities Management team at our Romsey site. This is a unique opportunity to take ownership of a busy and varied workplace environment, acting as the sole on-site Facilities representative.
Job Description
You will play a critical role in ensuring the smooth day-to-day running of the site, delivering a high-quality service to staff, visitors, and stakeholders, while maintaining compliance, safety, and operational excellence.
This role combines front-of-house responsibilities, facilities coordination, and administrative support, requiring a confident individual who can work independently and manage both planned and reactive tasks effectively.
Key Responsibilities
Act as the main point of contact on site for all facilities-related queries
Provide front-of-house support, including welcoming visitors and managing site access
Ensure security and compliance procedures are consistently followed
Coordinate support services including porterage, post handling, and meeting room management
Manage the FM mailbox and respond to queries in a timely and professional manner
Deliver site inductions (including H&S and environmental requirements) for new starters
Coordinate and oversee planned preventative maintenance (PPM) and reactive works
Ensure compliance with HSEQ standards, fire safety, water hygiene, and traffic management plans
Support audits, including security and compliance checks
Assist with delivery of low to medium-risk site projects
Maintain the site to a high standard, ensuring a professional and organised environment at all times
Professional and Personal Competencies/Qualifications
Previous experience in Facilities Management, Front of House, or a similar environment
Ability to work independently and take ownership of site operations
Strong IT skills, including confidence with MS Office and administrative systems
Experience managing or coordinating planned and reactive maintenance
Excellent communication skills, with the ability to engage confidently with clients, visitors, and stakeholders
Highly organised with strong attention to detail
Customer-focused with a proactive, problem-solving approach
Comfortable working in a fast-paced, varied environment
Willingness to undertake responsibilities such as First Aider and Fire Warden (training provided)
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do - https://www.uk.issworld.com/
