Job Title: Shift Supervisor Position Summary
The Shift Supervisor supports store operations and partners closely with the Store Manager and Assistant Manager to create a positive, customer-focused environment. This role helps direct the daily work of baristas, ensures high-quality customer service, upholds Starbucks standards, and contributes to a welcoming and efficient store atmosphere. Shift Supervisors lead by example, foster teamwork, and help maintain smooth operations during their assigned shifts.
Key Responsibilities Customer Service & Store Experience
Deliver exceptional customer service by engaging customers, answering questions, and resolving concerns in a friendly, timely manner.
Maintain a clean, organized, and inviting café environment.
Model Starbucks’ mission and values to create a welcoming atmosphere for both customers and partners.
Operations & Shift Management
Open and/or close the store following Starbucks’ operational standards and procedures.
Lead and support partners during assigned shifts, ensuring tasks are completed efficiently and correctly.
Manage cash handling processes, including till counts, safe deposits, and register accuracy.
Ensure beverage and food quality by monitoring preparation practices and adherence to Starbucks recipes and standards.
Maintain inventory levels by restocking products, tracking supplies, and assisting with ordering as needed.
Team Leadership & Development
Provide real-time coaching and feedback to baristas to support their performance and growth.
Foster a positive team culture built on respect, collaboration, and communication.
Lead shift briefings to communicate daily goals, priorities, promotions, and any operational updates.
Safety & Compliance
Uphold all safety and sanitation guidelines to ensure a clean and safe environment.
Ensure compliance with Starbucks policies, local health regulations, and company operating procedures.
Address and document any incidents, accidents, or operational concerns.
Qualifications
Previous retail, customer service, or food service experience required; Starbucks experience preferred.
Strong leadership skills with the ability to motivate and guide a team.
Excellent communication and problem-solving abilities.
Ability to multi-task and remain calm in fast-paced, high-pressure environments.
Basic math and cash-handling skills.
Flexible availability, including mornings, evenings, weekends, and holidays.
Physical Requirements
Ability to stand for extended periods and move around the store throughout a shift.
Capability to lift up to 40 pounds.
Comfort working in a fast-paced environment with frequent customer interaction.
Why Join Starbucks?
Opportunities for growth and career development.
Competitive pay and tips.
Coffee perks, partner discounts, and comprehensive benefits (based on eligibility).
A people-first culture that values diversity, inclusion, and community involvement.
