Complaints manager Work, Jobs in Birmingham, West Midlands B1 (with Salaries)

Complaints Experience & Journey Lead
National Westminster Bank PLC —Birmingham
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Financial services
- Annual leave
1d
Customer Experience Manager
Consumer Council for Water —Birmingham
- £40,510 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Organisational skills
- Annual leave
14d
Centre Manager
Mytime Active —Birmingham
- £35,000 - £40,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Referral programme
Station Manager - Assisted Travel Services
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
1d
Deputy Complaints Manager
George Eliot Hospital NHS Trust —Nuneaton
- £32,073 - £39,043 a year
- Full-time
- IT
- Communication skills
- Annual leave
- Referral programme
8d
Cluster General Manager
iQ Student Accomodation —Birmingham
- £44,000 - £47,000 a year
- Full-time
- Hotel
- Driving
- Leadership
- Annual leave
1d
Relationship Manager
Consumer Council for Water —Birmingham
- £40,510 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Negotiation
- Annual leave
5d
Operational People Manager
Financial Ombudsman Service —Coventry
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
17h
Employee Relations Specialist (Change & Transformation) - Fixed Term Contract 12 Months
Independent Office for Police Conduct —Birmingham
- £52,499 a year
- Hybrid work
- Analysis skills
- Travel
- Human resources
- Annual leave
- Employee assistance programme
12d
Empty Homes Manager
Bromford —Wolverhampton
- £48,317.17 a year
- Overtime
- Hybrid work
- Maintenance
- Travel
- Leadership
- Annual leave
- Employee discount
12d
Product Manager
HM Revenue and Customs —Birmingham
- £58,541 - £64,624 a year
- Part-time
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Work from home
12d
Complaints and Compliance Officer
Medical Expert Witness Alliance (MEWA) LLP —Birmingham
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
19h
Data Governance Manager
Department for Work and Pensions —Birmingham
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
9d
Store Manager
Aldi —Smethwick
- £52,910 - £69,000 a year
- Annual leave
Regional Support Manager
Healthcare Management Solutions —Birmingham
- £60,000 a year
- Temporary
- Nursing home
- Business development
- Project management
Quick apply
Associate Product Manager
HM Revenue and Customs —Birmingham
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- Data analysis skills
- English
- Presentation skills
- Work from home
11d
Customer Delivery Manager
National Gas —Warwick
- £70,000 a year
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
- Free parking
6d
Assistant Manager
Five Guys UK —Birmingham
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Quality Assurance and Development Manager
Bright Life Living —Great Barr
- £45,000 - £55,000 a year
- Full-time
- Analysis skills
- Travel
- Organisational skills
- Free parking
Quick apply
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply

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complaints manager jobs near Birmingham, West Midlands B1

Complaints Experience & Journey Lead

National Westminster Bank PLC -
Birmingham

Apply Now

Job details

Permanent | Full-time
£61,000 - £91,500 a year
1 day ago

Benefits

Annual leave

Qualifications

Data analysis skills
Financial services
Root cause analysis

Full job description

Location Birmingham, United Kingdom

Salary £61,000 – £91,500

Job typePermanent | Contract typeFull Time

Remote / On-site Hybrid

You’ll spend some of your time at home, working with your team digitally. You’ll also regularly work at your office or hub to collaborate with your colleagues.

Managerial / Technical Lead

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00280571

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Complaints Experience & Journey Lead

This is a rewarding opportunity to lead high-performing teams and create a culture focused on continuously improving customer and colleague experiences
You’ll own the end-to-end complaints journey, setting the strategy and acting as the custodian of customer and colleague outcomes
You'll be the voice of the complaints experience, with the scope to influence change at scale across the complaints ecosystem

What you’ll do

As our Complaints Experience & Journey Lead, you’ll own and shape the end-to-end complaints experience, driving insight-led transformation, journey redesign and continuous improvement. You'll use customer, colleague and complaints insight to identify pain points, remove friction and improve outcomes across the complaints journey.

You’ll deliver strong performance while balancing customer, colleague, commercial and regulatory priorities. Acting as a champion for the complaints experience, you'll help ensure decisions and improvement activity are focused on delivering fair, consistent and effective outcomes.

You’ll also be:

Driving root cause analysis and complaints insight, using data to identify themes, uncover drivers and prioritise improvement activity
Turning insight into action by working with senior leaders and journey owners to deliver sustainable improvements
Setting and prioritising the complaints improvement agenda, aligning investment and resources to the greatest customer, colleague and business opportunities
Leading training, competence and capability development, making sure the right skills, tools and frameworks support a high-quality complaints experience
Coaching and empowering Complaints Journey Managers to monitor performance, identify opportunities and deliver measurable improvements across the journey
Championing customer and colleague needs by reducing effort, removing friction and improving complaints outcomes end to end

The skills you'll need

To succeed in this role, you’ll bring a strong understanding of the Financial Services sector, alongside deep expertise in complaints, customer journeys and the regulatory environment. You’ll be passionate about understanding customer and colleague experiences, using insight to shape strategy, driving meaningful change and improve outcomes at scale.

We’ll expect you to have strong expertise in complaints insight, data analysis and root cause methodologies, turning insight into measurable improvements through targeted journey and process enhancements.

You’ll also need:

Experience working across business, product and functional teams to deliver sustainable change
Experience leading end-to-end complaints, customer experience or journey transformation at scale
A proven track record of identifying customer and colleague pain points and delivering sustainable solutions
Experience embedding training, competence and capability frameworks within a regulated environment
Proven ability to drive customer-centric change across processes, systems and colleague experience
The ability to simplify complex challenges and competing priorities, turning them into clear and actionable strategies

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Your leave allowance

30 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Apply Now

Refine Your Search

complaints manager jobs in Birmingham, West Midlands B1

Complaints Experience & Journey Lead

Customer Experience Manager

Centre Manager

Station Manager - Assisted Travel Services

Deputy Complaints Manager

Cluster General Manager

Relationship Manager

Operational People Manager

Employee Relations Specialist (Change & Transformation) - Fixed Term Contract 12 Months

Empty Homes Manager

Product Manager

Complaints and Compliance Officer

Data Governance Manager

Store Manager

Regional Support Manager

Associate Product Manager

Customer Delivery Manager

Assistant Manager

Quality Assurance and Development Manager

Customer Relationship Manager

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