Job Overview: Insurance Consultant (Existing Business - Thatch Specialist)
You'll be responsible for looking after an established portfolio of clients and helping us maintain an exceptional 98% client retention rate.
We are the UK's only whole of market insurance broker specialising in thatched properties, giving you the opportunity to develop expertise in a genuinely specialist area of the insurance market.
Pay, Hours & Perks
- Pay: £28,700 starting salary + monthly team retention performance bonus.
- Holiday: 28 days annual leave (includes bank holidays) + 3 additional paid days off between Christmas and New Year + long-service extra days.
- Perks: Free on-site parking, paid medical appointments, company sick pay, retail discounts, EAP, and structured career progression.
Core Responsibilities
- Portfolio & Client Management: Build relationships with existing clients, explain policy features/exclusions, process renewals, and execute midterm adjustments.
- Negotiation & Service: Negotiate policy terms with insurers to achieve positive client outcomes while hitting retention targets and service KPIs.
- Compliance & Accuracy: Maintain accurate records, manage complex cases, and comply with all regulatory and internal underwriting standards.
Key Requirements
- Essential Experience: Proven background in home/property insurance (or a closely related insurance role).
- Strong phone manner, rapport-building skills, and clear written communication for client/insurer correspondence.
- Commercially aware with strong negotiation skills and high attention to detail in a compliance driven environment.
- Highly organized, self-motivated, and eager to build specialist niche knowledge in thatch property insurance.
If you're looking for more than just another insurance job and want to become a specialist within a successful niche brokerage, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: From £28,700.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
Ability to commute/relocate:
- Exeter EX2 7LL: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please be advised experience is not essential, but experience of an office environment and working as a team would be an advantage.
Education:
- GCSE or equivalent (required)
Experience:
- Insurance Consultant : 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
