Energy & utilities Work, Jobs in Abbotskerswell, Dev (with Salaries)

Adminstrator
CDRL Group Limited —Kingsbridge
- £25,000 a year
- Full-time
- Data entry
- In-person
- Communication skills
- Free parking
- Annual leave
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Operations Technician
Brooke Energy Engineering Ltd —Exeter
- £37,500 a year
- 12 hour shift
- Maintenance
- Forklift
- In-person
- Free parking
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University of Exeter —Exeter
- £30,878 - £31,736 a year
- Hybrid work
- Annual leave
Surveyor
Glanville Environmental —Exeter
- Full-time
- Hybrid work
- Referral programme
Quick apply
Technician (Solar)
Renewable Energy Systems Limited —Exeter
- Overtime
- Schematics
- Writing skills
- Maintenance
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Planner
Glanville Environmental —Plymouth
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Referral programme
Quick apply
Civil Engineer
AECOM —Plymouth
- Full-time
- Hybrid work
- Civil engineering
- Master's degree
Associate (3 - 6 years PQE)
Ashfords LLP —Exeter
- Full-time
- Analysis skills
- Contracts
- Communication skills
EC&I Field Service Engineer
Wales & West Utilities —Plymouth
- £44,399 - £50,740 a year
- Overtime
- Microsoft Word
- Annual leave
- Employee assistance programme
Project Manager, Water
AECOM —Exeter
- Full-time
- Hybrid work
- Engineering
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Retail Deputy Manager - Temporary Contract
The Works —Plymouth
- Part-time
- Customer service
- Training & development
- Retail management
- Employee assistance programme
- Employee discount
Site Manager
Glanville Environmental —Exeter
- Full-time
- Civil engineering
- Management
- Organisational skills
- Referral programme
Quick apply
Senior Civil Engineer
AECOM —Plymouth
- Full-time
- Hybrid work
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- Business development
Senior Project Manager - Water
AECOM —Exeter
- Full-time
- Hybrid work
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HGV Grab Driver
Wales & West Utilities —Plymouth
- From £39,584 a year
- Overtime
- Customer service
- Annual leave
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Project Manager - Bristol, Cardiff, Plymouth
Turner & Townsend —Plymouth
- Full-time
- Hybrid work
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- Analysis skills
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Lanes Group —Plymouth
- £14.50 - £15.50 an hour
- Full-time
- Computer literacy
- Data entry
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Adminstrator

CDRL Group Limited
Kingsbridge

Quick apply

Job details

Permanent | Full-time
£25,000 a year
11 days ago

Benefits

Free parking
Annual leave
Company pension
On-site parking

Qualifications

ISO 14001
Customer service call handling
Meeting coordination
Inbound customer enquiry call handling
Incoming mail sorting
Ticket management
Administrative support experience
Filing
Case record updates
ISO 9001
Complaint handling
Court bundle preparation
Data entry
Customer interaction
ADR
Communication skills
Office experience

Full job description

About CDRL Group

CDRL Group is a government-approved Alternative Dispute Resolution (ADR) provider, approved under the Alternative Dispute Resolution for Consumer Disputes Regulations 2015 and the Digital Markets, Competition and Consumers Act 2024 by the Civil Aviation Authority, the Chartered Trading Standards Institute and Ofcom.

Within the UK we operate five ADR schemes — AviationADR, RetailADR, UtilitiesADR, CommsADR and Consumer Arbitration — resolving disputes between consumers and traders including airlines, retailers, energy suppliers and communications providers. Our adjudicators review evidence impartially and issue a binding written decision.

Internationally we operate ADR services in the aviation sectors throughout Europe and North America.

We handle tens of thousands of claims a year, and our administration team is the engine room that keeps that process moving.

Purpose of the role

Note: This is an office based position at the CDRL group admin offices in Kingsbridge, Devon.

The Administrator is the first point of contact for consumers using our schemes and the operational backbone of the claims process. You will help consumers navigate their claim, keep cases moving through the system, get paper complaints onto our electronic platform accurately and promptly, and give our adjudicators the support they need to make timely decisions.

This is a busy, varied role in a small team where accuracy and responsiveness matter. You will be dealing with people who are often frustrated by the time they reach us, so the ability to stay calm, clear and helpful is essential.

Key responsibilities

Consumer support and customer service

Act as a first point of contact for consumers by telephone, email and through our online systems.
Help consumers who are preparing to lodge a claim, explaining scheme eligibility, the process and what evidence they need to provide.
Support consumers with claims already in progress, providing clear updates on status and next steps.
Handle enquiries with patience and impartiality, recognising that many consumers are contacting us after an unresolved dispute.
Escalate complex, sensitive or vulnerable-customer matters appropriately.

Claims processing and data entry

Process paper complaints lodged with our ADR schemes, including opening, sorting and logging incoming post.
Accurately transfer paper complaints and supporting evidence onto our electronic complaints platform.
Check submissions for completeness and request missing information from consumers or traders where required.
Maintain accurate, well-organised case records at all times.

Case progression

Monitor claim progression against scheme timescales and internal service standards.
Chase outstanding responses, evidence and documentation from consumers, traders and third parties.
Flag cases at risk of falling outside target timescales and take action to keep them on track.

Ticket and correspondence management

Respond to tickets raised by consumers, participating members and other stakeholders within agreed service levels.
Draft clear, accurate written responses to routine queries.
Ensure all correspondence is logged against the correct case file.

Adjudicator support

Prepare and assemble case files and evidence bundles for adjudicators.
Carry out administrative tasks that allow adjudicators to focus on decision-making.
Issue decisions and related correspondence to the parties as directed.

Diary and office administration

Manage diaries and coordinate meetings for the team.
Undertake general office duties including filing, scanning, post, ordering supplies and supporting the smooth day-to-day running of the office.
Support the team with ad hoc administrative projects as required.
Work in line with CDRL's ISO 9001 and ISO 14001 accredited quality and environmental management processes.

Person specification

Essential

Previous office based experience in an administrative role
Strong written and verbal communication skills, with the ability to explain a process clearly to someone unfamiliar with it.
Confident telephone manner and the ability to stay calm and professional with frustrated or distressed callers.
High level of accuracy and attention to detail, particularly when handling data entry and case records.
Well organised, with the ability to manage a varied workload and prioritise against deadlines.
Competent with Microsoft Office and comfortable learning new IT systems and case management platforms.
Reliable, discreet and able to handle confidential and personal information appropriately.
Able to work both independently and as part of a small office-based team.

Desirable (but not essential)

Previous experience in customer service, complaints handling, claims processing or a regulated administrative environment.
Experience using a case management, CRM or ticketing system.
Understanding of consumer rights, ADR, or the sectors we cover (aviation, retail, utilities, communications).

Behaviours we look for

Impartiality — we serve consumers and traders alike, and our credibility depends on being seen to be fair.
Ownership — you follow things through rather than passing them on.
Care — you understand that behind every case reference is a person who wants a resolution.

What we offer

Salary from £25,000, depending on experience
23 days' annual leave plus bank holidays
Statutory Pension scheme
Free onsite parking
Training and development, including support towards relevant qualifications
A modern office and a supportive, close-knit team
The chance to work for an internationally recognised, government-approved ADR provider
Carer progression

Pay: £25,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

energy & utilities jobs in abbotskerswell, dev

Adminstrator

Operations Technician

Energy Assistant

Surveyor

Technician (Solar)

Planner

Civil Engineer

Associate (3 - 6 years PQE)

EC&I Field Service Engineer

Project Manager, Water

Retail Deputy Manager - Temporary Contract

Site Manager

Senior Civil Engineer

Senior Project Manager - Water

HGV Grab Driver

Project Manager - Bristol, Cardiff, Plymouth

HGV Driver/Jetvac Operator

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