Receptionist/administrator Work, Jobs in Abercarn, Cay (with Salaries)

Receptionist/Administrator
Llanishen Court Surgery —Cardiff
- From £12.75 an hour
- Part-time
- Customer service
- Administrative experience
- Data entry
Quick apply
1d
Receptionist/Administrator
Cathedral Dental Clinic —Cardiff
- From £25,800 a year
- Full-time
- Customer service
- Administrative experience
- Front desk
- Free parking
- Employee discount
Quick apply
Administrator/Receptionist
ABC Leisure Group Ltd —Llanover
- From £25,525.50 a year
- Weekend availability
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
6d
Receptionist/Sales Administrator
M2 Estate Agents —Newport
- From £25,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
9d
Administrator/Receptionist
Fairwater Health Centre —Cardiff
- From £12.74 an hour
- Full-time
- English
- Front desk
- In-person
- Free parking
Quick apply
16h
Medical Administrator/Receptionist
Redlands Surgery, Penarth, near Cardiff, CF64 —Penarth
- From £12.71 an hour
- Part-time
- Microsoft Excel
- Hospital
- GP surgery experience
- Annual leave
- Sick pay
Quick apply
Receptionist/Administrator
DOCTOR FACE Medical Aesthetics Clinic and Academy —Cardiff
- £12.21 an hour
- Part-time
- English
- Administrative experience
- Front desk
Quick apply
Reception & Clinic Administrator
DOCTOR FACE Medical Aesthetics Clinic and Academy —Cardiff
- From £13 an hour
- Part-time
- Bilingual
- English
- Administrative experience
Quick apply
5d
Shift Bank Receptionist
Cygnet —Weston-super-Mare
- £13 an hour
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Annual leave
11h
Receptionist
Bupa —Bristol
- £13.10 - £14.10 an hour
- Weekend availability
- Customer service
- Front desk
- Employee discount
- Gym membership
Quick apply
8d

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Receptionist/Administrator
Llanishen Court Surgery —Cardiff
Answer incoming telephone calls promptly and deal with enquiries appropriately. Be aware of safeguarding responsibilities for children and adults.
From £12.75 an hour
Quick apply
1d
Receptionist/Administrator
Cathedral Dental Clinic —Cardiff
Previous reception or administration experience is essential. Previous dental reception experience would be an advantage but is *not essential*, as full…
From £25,800 a year
Quick apply

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receptionist/administrator jobs near abercarn, cay

Receptionist/Administrator

Llanishen Court Surgery
Cardiff

Quick apply

Job details

Permanent | Part-time
From £12.75 an hour
1 day ago

Benefits

Company pension

Qualifications

Customer service
GCSE
Administrative experience
Data entry
Organisational skills
IT
Medical terminology
Communication skills
Welsh

Full job description

Job Purpose

To provide a professional, efficient and courteous reception and administrative service to patients, visitors and healthcare professionals. The post holder will be the first point of contact for the Practice and will contribute to delivering high-quality patient care by ensuring the smooth running of reception and administrative functions whilst maintaining patient confidentiality at all times.

Main Duties and Responsibilities

Reception Duties

Welcome patients and visitors in a friendly, professional and respectful manner.
Answer incoming telephone calls promptly and deal with enquiries appropriately.
Signpost patients to the most appropriate clinician or service in accordance with Practice protocols.
Book, amend and cancel appointments using the Practice clinical system.
Register new patients and process patient registrations in line with NHS Wales guidance.
Verify patient demographic information and update records where necessary.
Process patient arrivals and departures.
Deal sensitively with patient concerns and direct complaints appropriately.
Receive and distribute messages accurately to clinicians and colleagues.
Maintain an orderly, welcoming and safe reception area.

Administrative Duties

Process incoming and outgoing correspondence.
Scan and attach documents to patient records.
File, retrieve and archive records as required.
Process repeat prescription requests in accordance with Practice procedures.
Assist with referral administration where appropriate.
Support recalls and chronic disease management programmes.
Prepare and distribute patient correspondence.
Process insurance reports, medical records requests and other administrative tasks within agreed timescales.
Assist with clinical coding and data quality activities where trained.
Maintain accurate electronic records using the Practice clinical system (EMIS Web).

Patient Services

Promote and support the use of NHS Wales digital services, including the NHS Wales App.
Assist patients with online registration and digital access where appropriate.
Provide information regarding Practice services and local NHS services.
Signpost patients to community pharmacies, NHS 111 Wales and other healthcare providers where appropriate.

Communication

Communicate effectively with patients, carers, colleagues and external organisations.
Liaise with hospitals, community services, pharmacies and other healthcare providers.
Maintain professionalism when dealing with sensitive or difficult situations.

Confidentiality

The post holder must:

Maintain strict confidentiality regarding patient, staff and Practice information.
Comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and Practice confidentiality policies.
Only access patient information necessary to perform their duties.

Information Governance

The post holder will:

Complete mandatory Information Governance training.
Follow all Practice information security procedures.
Report any actual or suspected data breaches immediately.

Health and Safety

The post holder is responsible for:

Working safely and complying with Practice Health and Safety policies.
Reporting accidents, incidents, hazards and near misses.
Participating in fire safety procedures and emergency evacuation where required.
Maintaining a safe working environment for patients, visitors and staff.

Safeguarding

The post holder must:

Complete mandatory safeguarding training.
Be aware of safeguarding responsibilities for children and adults.
Report safeguarding concerns in accordance with Practice policies.

Equality, Diversity and Inclusion

The Practice is committed to promoting equality of opportunity and eliminating discrimination. The post holder will treat all patients, visitors and colleagues with dignity, fairness and respect.

Professional Development

The post holder will:

Participate in annual appraisal.
Complete mandatory training.
Undertake continuing professional development appropriate to the role.
Attend Practice meetings and training sessions as required.

General Responsibilities

The post holder will:

Work flexibly to meet the needs of the Practice.
Support colleagues during periods of absence or increased workload.
Undertake any other reasonable duties appropriate to the grade of the post.
Contribute to continuous quality improvement within the Practice.
Maintain a professional appearance and behaviour at all times.

Person SpecificationEssentialQualifications

Good standard of general education (GCSE or equivalent in English and Mathematics).
Good IT skills.

Experience

Customer service experience.
Administrative experience.
Experience working with computerised systems.

Knowledge

Excellent communication skills.
Good organisational skills.
Ability to work under pressure.
Ability to prioritise competing demands.
Understanding of confidentiality.
Good keyboard and data entry skills.

Personal Attributes

Professional and courteous.
Empathetic and patient focused.
Reliable and punctual.
Flexible and adaptable.
Team player.
Calm under pressure.
Good attention to detail.

Desirable

Previous experience in General Practice or NHS primary care.
Experience using EMIS Web.
Knowledge of NHS Wales services.
Experience in medical terminology.
Experience in appointment management and patient navigation.
Welsh language skills (desirable in accordance with the Welsh Language Standards).

Pay: From £12.75 per hour

Benefits:

Company pension

Work Location: In person

Quick apply

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