Claims manager Work, Jobs in Abercynon, Rct (with Salaries)

Claims and Redress Team Manager
Cwm Taf Morgannwg University Health Board —Abercynon
- £50,129 - £57,365 a year
- Full-time
- Analysis skills
- Communication skills
Client Services Manager
AFH Financial Group —Cardiff
- Full-time
- Management
- Supervising experience
- Mentoring
- Employee discount
Strategic Growth Manager - Wales
Department for Business and Trade —Cardiff
- £42,391 - £46,465 a year
- Part-time
- Presentation skills
- Communication skills
6d
Head of Human Resources (HR Manager)
Ty Hafan —Sully
- £49,217 - £53,148 a year
- Full-time
- Hybrid work
- Human resources
- Free parking
- Employee assistance programme
9d
Project Worker 1 (23344)
Barnardo's —Merthyr Tydfil
- £26,003 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
5d
Customer Experience Coordinator
BELFOR —Cardiff
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Employee assistance programme
Senior Collections Specialist
Sonovate —Cardiff
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Data entry
- Financial services
- Leadership
- Employee assistance programme
Quick apply
4d
Payments Specialist
ExpenseIn —Cardiff
- £35,000 - £40,000 a year
- Hybrid work
- Analysis skills
- APIs
- Financial services
- Annual leave
Quick apply
Senior Life Medical Underwriter
Legal & General Investment Management —Cardiff
- Hybrid work
- Sales
- Communication skills
- Employee discount
COMMERCIAL MANAGER
Laing O'Rourke —Cardiff
- Civil engineering
- Contracts
- Communication skills
Project Manager
Avantis —Cardiff
- PMP
- Engineering
- Project management
Senior Project Manager
UK & Ireland Cement & Lime —Aberthaw
- Full-time
- Hybrid work
- Management
- Engineering
- Master's degree
Quick apply
5d
Paralegal - Insurance Litigation
DAC Beachcroft —Newport
- Analysis skills
- Communication skills
Quick apply
Paralegal - Complex Injury
DAC Beachcroft —Newport
- Organisational skills
- Communication skills
Quick apply
Enhanced Annuity Underwriter
Legal & General Investment Management —Cardiff
- Analysis skills
- Organisational skills
- Financial services
- Employee discount
3d
Retail Store Manager
The Works —Barry
- Retail management
- Leadership
- Employee assistance programme
- Employee discount
6d
Clinical Nurse Advisor
Superdrug —Cardiff
- Up to £39,000 a year
- Organisational skills
- IT
- Communication skills
- Store discount
- Annual leave
Procurement Excellence and Data Lead
Tokio Marine HCC —Bridgend
- Full-time
- Contracts
Commercial Executive
Avantis —Cardiff
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
Receptionist
Bupa Dental Care —Cardiff
- Full-time
- Customer service
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
3d

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Claims and Redress Team Manager

Cwm Taf Morgannwg University Health Board -
Abercynon

Apply Now

Job details

Full-time
£50,129 - £57,365 a year

Benefits

Company pension

Qualifications

Analysis skills
Communication skills
Welsh

Full job description

We are seeking a skilled and driven Claims and Redress Manager to lead and develop our approach to claims handling and redress across Cwm Taf Morgannwg University Health Board.

In this key leadership role, you will oversee and coordinate the Health Board’s claims and Redress caseload, ensuring timely, high-quality case management. You will apply a consistent and proportionate approach to escalation while maintaining effective relationships with legal partners and internal services to deliver robust outcomes.

You will provide specialist advice on Listening to People (LTP) and Redress processes, supporting staff and services to respond to concerns in a fair, compassionate and consistent way. A strong advocate of a just and learning culture, you will help embed approaches that prioritise openness, reflection and improvement.

A critical part of the role will involve driving organisational learning. You will analyse trends and themes arising from claims and redress cases, ensuring insights are translated into meaningful actions through governance frameworks. You will also support related inquest activity where appropriate, ensuring alignment and shared learning across functions.

This is an excellent opportunity for a confident leader with strong analytical, communication and stakeholder management skills, committed to improving patient safety and experience through effective claims and redress management.

Provide specialist leadership and coordination for CTMUHB’s clinical negligence and personal injury claims and LTP/Redress caseload, ensuring cases are progressed efficiently, within timescales, and in accordance with relevant legislation, guidance and local procedures, aligned to Listening to People (LTP) requirements (from 1 April 2026) and Redress processes.

All Personal Injury (PI) claims are conducted by NHS Wales Shared Services Partnership (NWSSP) Legal & Risk, and the post holder will act as CTMUHB’s internal case coordinator for PI claims, ensuring timely evidence collation, Datix record accuracy, action tracking and appropriate escalation. Redress matters up to the applicable LTP financial threshold (currently up to £50,000) will normally be progressed within the Health Board’s Redress arrangements, while matters above the threshold will normally be referred to NWSSP Legal & Risk for conduct (recognising that thresholds may change over time).

Working under the direction of the Lead Legal Services, coordinate evidence gathering, support witness statement development, liaise with NWSSP Legal & Risk/external legal advisors and Welsh Risk Pool, and provide clear advice to services on case management steps and escalation.

Support learning from claims and redress by identifying themes and risks, ensuring improvement actions are clearly recorded, owned and monitored through appropriate governance routes and panels.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

We listen, learn, and improve
We treat everyone with respect
We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.

Apply Now

Refine Your Search

claims manager jobs in abercynon, rct

Claims and Redress Team Manager

Client Services Manager

Strategic Growth Manager - Wales

Head of Human Resources (HR Manager)

Project Worker 1 (23344)

Customer Experience Coordinator

Senior Collections Specialist

Payments Specialist

Senior Life Medical Underwriter

COMMERCIAL MANAGER

Project Manager

Senior Project Manager

Paralegal - Insurance Litigation

Paralegal - Complex Injury

Enhanced Annuity Underwriter

Retail Store Manager

Clinical Nurse Advisor

Procurement Excellence and Data Lead

Commercial Executive

Receptionist

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