Opportunity
Healthrites Care Solutions have a fantastic and an Unmissable opportunity for a care coordinator either to join their Professional growing team in Aberdeen. You will play a vital part ensuring that our clients receive the best in class quality care, ensure proper management and deployment of resources and care workers are matched to clients based on the level of support and care they need and also support the growth of our business.
The team in Aberdeen are looking for a compassionate, professional client focused, efficient, organised, hard-working team player, who will help to provide the best possible service for clients.
Duties and Responsibilities
· Keep records of all referrals and care plans for clients, especially those discussed in team meetings.
· Work with clinicians, clients, families, and carers to create and carry out care plans. Make sure actions are followed up and plans are centred around the patient’s needs.
· Keep care plans up to date, review them regularly, and make sure records are properly completed.
· Identify vulnerable clients who need support from a team of professionals.
· Update care plans after major events like hospital stays, changes in health, or concerns raised by patients or carers.
· Communicate with other health and care services, such as hospitals and local councils, to make sure care actions are completed.
· Find and build relationships with local support services (statutory, voluntary, and community-based) that can help improve patients’ health and wellbeing.
· Work closely with neighbourhood teams, care home staff, and other professionals to support patients, especially after they leave hospital.
· Be the main point of contact for patients and families on your caseload.
· Track and report on client care and outcomes.
· Work with care staff to promote best practices in patient care.
· Conducting staff training, management and 1 to 1 support to ensure continuous delivery of high-level quality of care and support to clients in accordance to national care standards.
· Visiting Service Users in their own homes when required.
· Promoting Business Development with Potential new clients, Liaise and Process new referrals. via social media, F2F.
· Assisting with administrative duties which include First point contact, answering incoming calls, respond to enquiries and follow up on website leads.
· Liaising with partner professionals and organisations (e.g. social workers care management, GP’s, nurses) in respect of developing and delivering holistic, outcomes-led, person-centred packages of care.
· Ensuring the Management, expansion and development of the service, by taking on new packages, liaising with Social Services, Council, CCG, Hospitals.
· Writing and reviewing care plans and conduct assessments.
· Promoting Ethical, sound Professional and best practice in accordance with the industry and Care commission standards.
· Ensuring prompt communications between clients, Care workers and stake holders are carried out smooth and efficiently, ensuring required actions and activities are met in a timely manner.
· Ensuring Working alongside the Care manager & Quality Officer to continuously improve services offered by staff comply and standards maintained for the benefit of the client.
· Ensuring all care plans and other documentation including personnel files are compliant with regulators and internal audit standards.
· Ensuring All electronic care notes are audited regularly and any concerns around care needs are picked up and reconciled early.
· Promoting Professional and excellent customer service, with client, Care workers teams and other third-party entities such as GP Practices in a timely and effective manner so that all parties are kept informed and updated on changes to care needs of clients
· Working with Care Teams to ensure new and existing care packages can be resourced and scheduled on a timely basis, add and maintain all client and Care workers information onto to the electronic scheduling and monitoring systems.
· Taking part in being 'on call'.
· Assist the Manager with additional tasks when required and any General admin duties such as filing, scanning, shredding, photocopying
· To attend regular staff meetings and training as required and when requested present information to rest of the office team.
Job Types: Full-time, Part-time, Permanent
Pay: £25,000.00-£28,000.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
