Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
We are looking for a Transient Co-ordinator to work closely alongside the Rooms Division Manager and Front Office team to manage transient reservations. They will manage and coordinate all hotel reservations, ensuring guests receive an efficient, professional, and welcoming service from the point of booking through to arrival. The role is responsible for maximising room occupancy, maintaining accurate reservation records, supporting revenue targets, and delivering excellent guest experiences in line with Marriott brand standards.
What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
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Free Meals on Duty: Enjoy complimentary meals while at work.
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Uniform Provided: A professional uniform is supplied for all employees.
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Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
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Pension Scheme: Participation in The People’s Pension.
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Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
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Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
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Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities: Here's what your journey with us entails:
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Account Management: Assisting with corporate travel accounts, wholesalers, and preferred travel agencies to drive individual bookings.
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Reservation Coordination: Overseeing guest requests, room upgrades, and ensuring special amenity requests are communicated to the front office and housekeeping.
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Rate and Inventory Loading: Working with Opera and Marsha to update rates, manage rooming lists and dining options.
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Pre-Arrival Planning: Liaising with guests and travel advisors to ensure smooth pre-arrival and on-site experiences
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Manage daily hotel reservations via telephone, email, online booking platforms, and third-party systems.
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Answer any guest queries regarding their reservations through telephone, email or online travel agents.
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Process new bookings, amendments, cancellations, and special requests accurately.
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Maintain accurate availability and pricing information within the hotel property management system (PMS).
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Monitor room availability and work with management to maximise occupancy and revenue opportunities.
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Manages revenue, hotel inventory and profitability associated with transient bookings.
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Maintain a thorough knowledge of hotel facilities, services and local attractions.
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Helps and supports associates in solving problems and accomplishing work objectives.
Safety and Company Policies:
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Follow all company and safety and security policies and procedures.
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Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
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Complete safety training and certifications.
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Ensure uniform and personal appearance are clean and professional.
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Maintain confidentiality of proprietary information.
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Communicate with others using clear and professional language.
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Develop and maintain positive working relationships with others.
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Support the team to reach common goals.
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Listen and respond appropriately to the concerns of other employees.
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Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
What we’re looking for:
- Strong reporting capabilities, predominantly within excel.
- Outstanding problem-solving skills
- Strong customer development and relationship management skills.
- Strong communication skills (verbal, listening, writing), with team, guests and associates.
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Strong organization skills
Preferred Qualifications:
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Related Work Experience: At least 1 year of related work experience in a customer service role.
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Supervisory Experience: None required.
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License or Certification: None required.
This role will be working 40 hours per week over 5 day and include weekends. Do you need flexibility in your life? We are happy to discuss this with you!
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
